REIMAGE IS A SCAM

[DLGottlieb]

REIMAGE IS A SCAM

I downloaded Reimage on 3/22/2010 and it repaired my primary computer problem.  My computer took forever to boot.  However, on 4/01/2010, just nine days latter, my computer performance was running as slow as it had on 3/22/2010.
 
I tried to rerun Reimage, but my repair key was no longer valid.  In stead of executing the program it returned me their order page which looked exactly the same as it on 3/22/2010.  The one day only price was still listed as $47.95.  The only difference was that the last day to take advantage of the one day price had been changed to the then current date.   

Their product description failed to mention that the $47.95 charge was only for a single use of your product.  That is a significant omission.  I requested a refund in my email of 4/01/2010.  I sent them email seven additional times requesting a full refund and the first six replies set additional conditions that I must satisfy before I would be eligible for a refund.  The seventh email informed me that I was not entitled to a refund as of 3/29/2010.  Why didn’t they tell me in response to my email of 4/01/2010 which was sent more than seven days after I downloaded the program?  The only explanation that makes any sense is that their customer support is totally inept or that they were having a good laugh or taking sadistic pleasure in treating me like a yo-yo.

I ordered Reimage by clicking the “See how it works” button on their homepage which is listed under the “Diagnose Your PC” title on your homepage.  The web page then changed to another page titled “Ready to fix your computer?” 
 
That page displayed the following:
100% Money Back Guarantee
Satisfaction Guaranteed, or your money back. If Reimage fails to work on your computer, then you are entitled to a 100% refund.* Also, an automatic backup of changes is made every time you run Reimage. At any moment you can stop using Reimage and have a full roll-back. No risk to you what so ever. If for some reason you are not satisfied with the repairs made - your money will be refunded.

The word refund is followed by an “*” which in Standard English usage indicates that the meaning of the word is modified by a footnote that is identified by an asterisk.  The words “100% Money Back Guarantee” are printed in 12 point typeface.  That is followed by the rest of the statement in 8 point typeface.   There are no footnotes on that page.  There is however the following listed in the lower margin of the page printed in 6.5 typeface
 
Company | Technology | Download | Support | Contact Us | Affiliate Program | Blog | Privacy Policy | Terms of Use | Refund Policy
 
It is not reasonable for readers of their Internet sight to follow the asterisk notation to the “Refund Policy” button. 

[Allan]

REIMAGE IS A SCAM

Gee, ya think?

[Broni]

Read more here: http://www.computerhope.com/forum/index.php/topic,73633.0.html

[Broni]

Topics like this one should be pinned with big red letters, so people are aware.
Interestingly, WOT still lists it in orange only: http://www.mywot.com/en/scorecard/reimage.com#rank
With a big pleasure, I added my comment there.

[CBMatt]

Gee, ya think?

How very insightful.

[Allan]

How very insightful.

[BC_Programmer]

He said it was insightful! therefore, we can further assume that it gave him a huge epiphany about himself that only something of such insightfulness could provide.

or perhaps he was being sarcastic. I dunno. I like the former.

[Allan]

He said it was insightful! therefore, we can further assume that it gave him a huge epiphany about himself that only something of such insightfulness could provide.

or perhaps he was being sarcastic. I dunno. I like the former.

You know what? So do I.

[CBMatt]

Sorry, boys, it was a bit more of the latter.  But by all means, you're welcome to think otherwise.

[zak_d]

All -

My name is Zak Dechovich and I'm the founder of Reimage. My team showed me this post and I am furious - mainly at you DLGottlieb !

We fixed your PC ! - this is a multi million dollar technology, that fixed it ! Do you know anyone else that can do it ? What you did in the remaining 9 days - is not my or my teams responsibility.

Broni - adding fuel to the fire as always (yes I remember you 2 years ago), at least I'd be happy to hear some smart insights about technology, concepts, how we can make it better, but no ... it all comes down to text and choosing of various words in the user interface.

Zak

[BC_Programmer]

rofl...

I was expecting nicholas black again.

I wonder why Bill Gates never personally appears on every post that bashes windows?

[Azzaboi]

Ignore Allan - he has a issue with treating everyone as dumb, haven't a clue, and putting them down for every small mistake...

Reimage has actually got some really good reviews, however yes these might of been fakes!

It really depends on what the system contains and can be a recipe for disaster with mismatch scans. I don't think it's cleanly written if it is even valid...

They have also been known to use scare tactics to get people to buy into the product, this is a bad sign it's probably a scam.

It seems to have per collection of uses cost, which I guess you found out the hard way.

Well lets check it out to make 100% sure...

http://www.siteadvisor.com/sites/reimage.com

Scanning their website is clean, however the file 'reimage_sitedl.exe' contains a 'Generic.dx PUP' potentially unwanted program which could display fake warnings, error messages, etc.

Might be safe, but by the sounds of it, it's becoming more and more like a SCAM, sorry

[BC_Programmer]

Sounds more and more like a SCAM, sorry

yes. and this is hardly the first time it's gotten a thread here:

http://www.computerhope.com/forum/index.php?topic=73633.0

It's interesting to note that in both of the threads with Reimage in the title, somebody <from> reimage posts. Like I said, a lot of people here make threads about windows problems, how windows isn't working, mac, etc. but I don't recall a single MS or Apple employee coming here and saying that we were all wrong or Bill gates or Steve Jobs saying they were "Angry".

In fact, the only reason they are even here is because they googled their own products name. and the only reason they would want to do that is to check their popularity. and the only reason they would need to do that it is there was a reason for them not to be popular. and the only reason for that would be if they were a scam.

[JJ 3000]

NicholasBlack claims that (about 100,000 PCs already fixed and 10 million images in our repository).

With 10 million images in their repository they have access to everything on your hardrive. Therefore there is a big concern about what they are doing with those images. In other words, a script can be written to search all those images to find and list all personal information. Which brings to mind, is Reimage compiling personal information? With my experience with the Phishing on there website. It is clear that their intention is to collect personal information. Not to mention that Israel has one of the largest espionage programs in the world. No better way to get data on people than have them leave an image of there hardrive on their servers, and get paid for it!

So, what are you doing with those images Zak?

[zak_d]

lots of questions ...

back to claim #1 that started this topic: "I downloaded Reimage on 3/22/2010 and it repaired my primary computer problem".

JJ3000 - we have 25,000,000 spare parts in a content-distribution network. we are not gathering any personal information - it is not that interesting. (see our privacy statement). regarding espionage in the world ... well, it is not Israel, China has the largest, for example - Huawei, the largest network chip-set manufacturer belongs to the Chinese intelligence - they are quite smart.

Regarding the other claims, comparing me to Bill Gates or Steve Jobs - I'm blushing - thank you. btw, Steve Jobs communicates with all of his clients (http://www.ubergizmo.com/15/archives/2010/04/steve_jobs_says_no_mac_app_store_in_os_x_107.html)

Zak