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Author Topic: REIMAGE IS A SCAM  (Read 24417 times)

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DLGottlieb

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REIMAGE IS A SCAM
« on: April 18, 2010, 04:24:24 PM »
REIMAGE IS A SCAM

I downloaded Reimage on 3/22/2010 and it repaired my primary computer problem.  My computer took forever to boot.  However, on 4/01/2010, just nine days latter, my computer performance was running as slow as it had on 3/22/2010.
 
I tried to rerun Reimage, but my repair key was no longer valid.  In stead of executing the program it returned me their order page which looked exactly the same as it on 3/22/2010.  The one day only price was still listed as $47.95.  The only difference was that the last day to take advantage of the one day price had been changed to the then current date.   

Their product description failed to mention that the $47.95 charge was only for a single use of your product.  That is a significant omission.  I requested a refund in my email of 4/01/2010.  I sent them email seven additional times requesting a full refund and the first six replies set additional conditions that I must satisfy before I would be eligible for a refund.  The seventh email informed me that I was not entitled to a refund as of 3/29/2010.  Why didn’t they tell me in response to my email of 4/01/2010 which was sent more than seven days after I downloaded the program?  The only explanation that makes any sense is that their customer support is totally inept or that they were having a good laugh or taking sadistic pleasure in treating me like a yo-yo.

I ordered Reimage by clicking the “See how it works” button on their homepage which is listed under the “Diagnose Your PC” title on your homepage.  The web page then changed to another page titled “Ready to fix your computer?” 
 
That page displayed the following:
100% Money Back Guarantee
Satisfaction Guaranteed, or your money back. If Reimage fails to work on your computer, then you are entitled to a 100% refund.* Also, an automatic backup of changes is made every time you run Reimage. At any moment you can stop using Reimage and have a full roll-back. No risk to you what so ever. If for some reason you are not satisfied with the repairs made - your money will be refunded.

The word refund is followed by an “*” which in Standard English usage indicates that the meaning of the word is modified by a footnote that is identified by an asterisk.  The words “100% Money Back Guarantee” are printed in 12 point typeface.  That is followed by the rest of the statement in 8 point typeface.   There are no footnotes on that page.  There is however the following listed in the lower margin of the page printed in 6.5 typeface
 
Company | Technology | Download | Support | Contact Us | Affiliate Program | Blog | Privacy Policy | Terms of Use | Refund Policy
 
It is not reasonable for readers of their Internet sight to follow the asterisk notation to the “Refund Policy” button. 


Allan

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Re: REIMAGE IS A SCAM
« Reply #1 on: April 18, 2010, 04:26:29 PM »

Broni


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Re: REIMAGE IS A SCAM
« Reply #2 on: April 18, 2010, 11:13:16 PM »

Broni


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Re: REIMAGE IS A SCAM
« Reply #3 on: April 18, 2010, 11:22:08 PM »
Topics like this one should be pinned with big red letters, so people are aware.
Interestingly, WOT still lists it in orange only: http://www.mywot.com/en/scorecard/reimage.com#rank
With a big pleasure, I added my comment there.

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Re: REIMAGE IS A SCAM
« Reply #4 on: April 19, 2010, 03:23:42 AM »
Gee, ya think?
How very insightful.
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Allan

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Re: REIMAGE IS A SCAM
« Reply #5 on: April 19, 2010, 05:45:56 AM »

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Re: REIMAGE IS A SCAM
« Reply #6 on: April 19, 2010, 02:17:59 PM »
???

He said it was insightful! therefore, we can further assume that it gave him a huge epiphany about himself that only something of such insightfulness could provide.

or perhaps he was being sarcastic. I dunno. I like the former.
I was trying to dereference Null Pointers before it was cool.

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Re: REIMAGE IS A SCAM
« Reply #7 on: April 19, 2010, 02:22:38 PM »
He said it was insightful! therefore, we can further assume that it gave him a huge epiphany about himself that only something of such insightfulness could provide.

or perhaps he was being sarcastic. I dunno. I like the former.
You know what? So do I.

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Re: REIMAGE IS A SCAM
« Reply #8 on: April 19, 2010, 03:52:53 PM »
Sorry, boys, it was a bit more of the latter.  But by all means, you're welcome to think otherwise.
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zak_d



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    Re: REIMAGE IS A SCAM
    « Reply #9 on: April 26, 2010, 01:38:29 AM »
    All -

    My name is Zak Dechovich and I'm the founder of Reimage. My team showed me this post and I am furious - mainly at you DLGottlieb !

    We fixed your PC ! - this is a multi million dollar technology, that fixed it ! Do you know anyone else that can do it ? What you did in the remaining 9 days - is not my or my teams responsibility.

    Broni - adding fuel to the fire as always (yes I remember you 2 years ago), at least I'd be happy to hear some smart insights about technology, concepts, how we can make it better, but no ... it all comes down to text and choosing of various words in the user interface.

    Zak




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    Re: REIMAGE IS A SCAM
    « Reply #10 on: April 26, 2010, 02:01:43 AM »
    rofl...

    I was expecting nicholas black again.

    I wonder why Bill Gates never personally appears on every post that bashes windows?
    I was trying to dereference Null Pointers before it was cool.

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    Re: REIMAGE IS A SCAM
    « Reply #11 on: April 26, 2010, 02:49:10 AM »
    Ignore Allan - he has a issue with treating everyone as dumb, haven't a clue, and putting them down for every small mistake...

    Reimage has actually got some really good reviews, however yes these might of been fakes!

    It really depends on what the system contains and can be a recipe for disaster with mismatch scans. I don't think it's cleanly written if it is even valid...

    They have also been known to use scare tactics to get people to buy into the product, this is a bad sign it's probably a scam.

    It seems to have per collection of uses cost, which I guess you found out the hard way.

    Well lets check it out to make 100% sure...

    http://www.siteadvisor.com/sites/reimage.com

    Scanning their website is clean, however the file 'reimage_sitedl.exe' contains a 'Generic.dx PUP' potentially unwanted program which could display fake warnings, error messages, etc.

    Might be safe, but by the sounds of it, it's becoming more and more like a SCAM, sorry :(
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    Re: REIMAGE IS A SCAM
    « Reply #12 on: April 26, 2010, 02:54:12 AM »
    Sounds more and more like a SCAM, sorry :(

    yes. and this is hardly the first time it's gotten a thread here:

    http://www.computerhope.com/forum/index.php?topic=73633.0

    It's interesting to note that in both of the threads with Reimage in the title, somebody <from> reimage posts. Like I said, a lot of people here make threads about windows problems, how windows isn't working, mac, etc. but I don't recall a single MS or Apple employee coming here and saying that we were all wrong or Bill gates or Steve Jobs saying they were "Angry".

    In fact, the only reason they are even here is because they googled their own products name. and the only reason they would want to do that is to check their popularity. and the only reason they would need to do that it is there was a reason for them not to be popular. and the only reason for that would be if they were a scam.
    I was trying to dereference Null Pointers before it was cool.

    JJ 3000



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    Re: REIMAGE IS A SCAM
    « Reply #13 on: April 26, 2010, 03:08:04 AM »

    NicholasBlack claims that (about 100,000 PCs already fixed and 10 million images in our repository).

    With 10 million images in their repository they have access to everything on your hardrive. Therefore there is a big concern about what they are doing with those images. In other words, a script can be written to search all those images to find and list all personal information. Which brings to mind, is Reimage compiling personal information? With my experience with the Phishing on there website. It is clear that their intention is to collect personal information. Not to mention that Israel has one of the largest espionage programs in the world. No better way to get data on people than have them leave an image of there hardrive on their servers, and get paid for it!

    So, what are you doing with those images Zak?
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    zak_d



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      Re: REIMAGE IS A SCAM
      « Reply #14 on: April 26, 2010, 03:21:46 AM »
      lots of questions ...

      back to claim #1 that started this topic: "I downloaded Reimage on 3/22/2010 and it repaired my primary computer problem".

      JJ3000 - we have 25,000,000 spare parts in a content-distribution network. we are not gathering any personal information - it is not that interesting. (see our privacy statement). regarding espionage in the world ... well, it is not Israel, China has the largest, for example - Huawei, the largest network chip-set manufacturer belongs to the Chinese intelligence - they are quite smart.

      Regarding the other claims, comparing me to Bill Gates or Steve Jobs - I'm blushing - thank you. btw, Steve Jobs communicates with all of his clients (http://www.ubergizmo.com/15/archives/2010/04/steve_jobs_says_no_mac_app_store_in_os_x_107.html)

      Zak

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      Re: REIMAGE IS A SCAM
      « Reply #15 on: April 26, 2010, 03:35:25 AM »
      Regarding the other claims, comparing me to Bill Gates or Steve Jobs - I'm blushing - thank you. btw, Steve Jobs communicates with all of his clients (http://www.ubergizmo.com/15/archives/2010/04/steve_jobs_says_no_mac_app_store_in_os_x_107.html)

      That wasn't my point. that mail was addressed DIRECTLY to steve jobs and landed directly in his inbox. this forum post was made on a public forum and was NOT explicitly directed at you. if Fernando Valente had written "OMG this new method where you need authorization from apple SUX" would Steve jobs have registered at that forum and posted "nope". doubt it. that was my point. public.

      JJ3000 - we have 25,000,000 spare parts in a content-distribution network.
      That phrase makes no sense. what "spare parts"?

      Quote
      we are not gathering any personal information - it is not that interesting.
      http://www.reimage.com/privacy.php

      Quote
      This includes your IP Address, browser type, Inventory Description File (which we create as part of the system scanning process) and your Customer Configuration.


      You never go into detail on what exactly it is making an inventory of.

      Quote
      the largest network chip-set manufacturer belongs to the Chinese intelligence - they are quite smart.
      You didn't say who has the largest collection of hard drive images from personal computers in other countries.


      Quote
      back to claim #1 that started this topic: "I downloaded Reimage on 3/22/2010 and it repaired my primary computer problem".

      I went to the mechanic, and he fixed my engine backfiring, but he took my tires off. Note that the mention of a "primary" problem implies the existence of secondary problems which were not fixed. and the fact that the issues returned after a short time, the fact that he only then discovered that he was actually only purchasing a single usage of the service, as well as the fact that all details to that effect were hidden in footnotes bears the semblance of purposeful display o misleading information, while hiding the information that spelled out the more important things (like exactly what was being paid for, the fact that the money back guarantee only lasted a single day, which is hardly enough time to assess any sort of service of this magnitude, etc).
      I was trying to dereference Null Pointers before it was cool.

      zak_d



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        Re: REIMAGE IS A SCAM? - NO !
        « Reply #16 on: April 26, 2010, 03:48:22 AM »
        BC_Programmer -

        1. Inventory description file ... SHELL32.DLL MD5 check to see if version is correct or modified by a virus.
        2. We have no images, we are not an online backup software.
        3. Spare parts, we have replacement files for your damaged files. if SHELL32.dll is damaged, we replace it with a clean copy.

        Just set a networking sniffing tool, run windbg, dis-assemble the code and see what we do.

        Zak




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        Re: REIMAGE IS A SCAM? - NO !
        « Reply #17 on: April 26, 2010, 04:38:35 AM »
        At first, I posted a comment at: http://www.geekstogo.com/forum/ReImage-com-t223177.html. From there, I went to original link, and posted there: http://www.technibble.com/reimage/comment-page-1/#comment-5177, and at last, I started the topic here.
        Since my comment was crtitical, someone Googled ReImage+Broni, and: http://www.google.com/search?hl=en&q=reimage+broni&btnG=Google+Search&aq=f&oq=
        I guess...
        My main thing here, is WHY DO you hunt people down like this?

        Additionally, as EF points out about the blog post:

        "CCleanup: Or CCmuckup?" on the reimage blog.

        you guys state, that after running it:

        Quote
            1. Task manger still disabled.
        if they were disabled before they will remain that way.
        Quote
            2. Multiple viruses still present (system doctor, virusseigyo, advanced registry optimizer, winspyware protect).
        CCleaner is a disk cleanup utility. not a malware cleaner.
        Quote
            3. Can’t change wallpaper.
            4. Control panel has missing functions.
            5. New: Internet explorer won’t load now.
        all three of these are directly related to the fact that the machine was infected when you tested it.

        Actually, looking around, most of the entries seem to be discrediting their competition- both the good and the bad. You don't usually see direct attacks on competing programs like this from any reputable company. Sure, they provide <comparisons> but what you're doing there is simply saying what the competition can't do without any mention of wether or not reimage can do it, and since reimage isn't a malware scanner either (it's more for system problems) I hardly see any such comparison as fair.







        1. Inventory description file ... SHELL32.DLL MD5 check to see if version is correct or modified by a virus.
        MD5 has been useless to detect most virus modification for a while now. Several viruses released in the late 90's were able to infect files and change neither their MD5 sum nor their file size. These are rather rare, though. But what happens when MS releases a service pack? do you have to add every single new MD5 hash and filesize for that file into your database?

        Of course such MD5 hashes are completely useless if the infection is in an Alternate Data Stream, which is becoming more common.


        Quote
        2. We have no images, we are not an online backup software.
        Ahh, see I was under the impression that "reimage" had something to do with images. turns out your just a file copy service.

        Quote
        3. Spare parts, we have replacement files for your damaged files. if SHELL32.dll is damaged, we replace it with a clean copy.
        something a quick sfc /scannow is more then capable of doing. And the advantage is it works on windows 2000! And they are NOT "spare parts" that is the worst possible name for them. Additionally, all the "spare parts" are probably the same as those you would be fixed by sfc /scannow.

        Also, and the biggest issue- what about when a new version of a specific DLL is released? what happens if I, for example, copy calc.exe from a Windows 7 PC and install it on a Vista machine? What would reimage do then? will it replace it with the windows Vista version, recognize it as the windows 7 version, etc.

        And of course the richedit and internet DLLs have far more versions and different Operating system releases that you cannot possibly keep track of them all. especially when some versions being present on the wrong OS are a mark of an infection.


        Quote
        Just set a networking sniffing tool, run windbg, dis-assemble the code and see what we do.

        your site is now rated YELLOW by WOT, and I imagine a similar rating is given by mcaffee site advisor. not to mention the still prevalent red ratings of those download locations.

        It's  been an entire year, or more, since you were notified of these issues. Nicholas Black said he would look into it. and that it was obviously a result of using a software distribution company.

        And yet the very same links are still there. Does it really take an entire year to do anything about it? any reputable company would be <all OVER> the issue.

        Also, it was your Nicholas Black who stated this:

        Quote
        about 100,000 PCs already fixed and 10 million images in our repository
        I'm sorry but we must be using a different definition of "image" here.

        If image is not Disk image, then it must clearly mean executable/dll image, as stated before.

        basically, all reimage does is the EXACT same thing that sfc /scannow does- at least, with regards to your "spare parts" collection.


        I was trying to dereference Null Pointers before it was cool.

        zak_d



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          Re: REIMAGE IS A SCAM
          « Reply #18 on: April 26, 2010, 04:43:11 AM »
          BC_Programmer ... you got me, don't think I have all day for this discussion.

          If you feel that you prefer to use somebody else's service - be my guest.

          Have a good day.

          Zak


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          Re: REIMAGE IS A SCAM
          « Reply #19 on: April 26, 2010, 05:09:22 AM »
          This should most definitely be on the Reimage testimonial page.



          For what it's worth, Microsoft and Apple do actually contact web sites that speak poorly of their products.  I've seen my fair share of e-mails from them and other companies because of negative reviews.  They don't troll public forums, however.
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          BC_Programmer


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          Re: REIMAGE IS A SCAM
          « Reply #20 on: April 26, 2010, 05:16:36 AM »
          For what it's worth, Microsoft and Apple do actually contact web sites that speak poorly of their products.  I've seen my fair share of e-mails from them and other companies because of negative reviews.  They don't troll public forums, however.

          I know- that was sort of my point- they communicate with them privately, they don't troll public forums or troll review comments.
          I was trying to dereference Null Pointers before it was cool.

          Broni


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          Re: REIMAGE IS A SCAM
          « Reply #21 on: April 26, 2010, 11:36:37 AM »
          Quote
          Broni - adding fuel to the fire as always (yes I remember you 2 years ago)
          You guys love to offend people, don't you?
          I'm not adding any fire, but I'm trying to keep people aware of your scam. That's all.
          I know, the truth hurts, but I didn't invite you here. You came here on your own.
          If you don't like to hear bad news about your service, go somewhere else.

          Sending me a private PM 2 years ago, asking me to EDIT my post to make ReImage look better was bad enough, so you're not only a scam, but you'll use any weasel-like method to make you look better.

          You guys are pretty dumb too, because, if you didn't post here, this thread was already dead and probably forgotten, so I really appreciate your effort.
          You replied and the thread is alive again - all truth right in your face  ;D

          patio

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          Re: REIMAGE IS A SCAM
          « Reply #22 on: April 26, 2010, 12:48:19 PM »
          Broni,
          Reimage has just hired me as their marketing guru and i find your post offensive...

          Yours Truly,
          patio.
          " Anyone who goes to a psychiatrist should have his head examined. "

          Allan

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          Re: REIMAGE IS A SCAM
          « Reply #23 on: April 26, 2010, 12:52:08 PM »
          And Matt was annoyed with MY post above  ::)  

          Broni


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          Re: REIMAGE IS A SCAM
          « Reply #24 on: April 26, 2010, 01:14:53 PM »
          Quote
          Reimage has just hired me as their marketing guru and i find your post offensive...
          Hahahaha ;D  ;D

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          Re: REIMAGE IS A SCAM
          « Reply #25 on: April 26, 2010, 01:26:03 PM »
          I need some spare parts for my windows!
          I was trying to dereference Null Pointers before it was cool.

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          Re: REIMAGE IS A SCAM
          « Reply #26 on: April 26, 2010, 02:59:45 PM »
          And Matt was annoyed with MY post above  ::)  

          Quote
          Actually, the name's Chris...

           :)

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          Re: REIMAGE IS A SCAM
          « Reply #27 on: April 27, 2010, 05:22:54 AM »
          And Matt was annoyed with MY post above  ::)  
          Was?  Why past-tense?


          :)
          If I could hire you to do that every time someone calls me Matt, I would...but then I'd go broke.  Heh.
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          Quantos



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          Re: REIMAGE IS A SCAM
          « Reply #28 on: April 27, 2010, 08:14:42 AM »
          BC_Programmer ... you got me, don't think I have all day for this discussion.

          If you feel that you prefer to use somebody else's service - be my guest.

          Have a good day.

          Zak


          This one is just for you Zak.


          [recovering disk space - old attachment deleted by admin]
          Evil is an exact science.

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            Re: REIMAGE IS A SCAM
            « Reply #29 on: April 27, 2010, 03:54:18 PM »
            Once again patio, Bc, Allan cos some one has a go you do not like it. well FU lot

            Broni I don't know why you bother with this shite, sorry site as you do more on yours than any of these do......
            I Love Allan XXX

            Quantos



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            Re: REIMAGE IS A SCAM
            « Reply #30 on: April 28, 2010, 01:32:14 AM »
            Once again patio, Bc, Allan cos some one has a go you do not like it. well FU lot

            Broni I don't know why you bother with this shite, sorry site as you do more on yours than any of these do......
            Get bent.
            Evil is an exact science.

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            Re: REIMAGE IS A SCAM
            « Reply #31 on: April 28, 2010, 03:45:32 AM »
            Hmm, I didn't know that Treval had other accounts.

            I did suspect as much, though.

            Once again patio, Bc, Allan cos some one has a go you do not like it. well FU lot

            If you'll look closely, neither one of us started this post. it was started by somebody else. Not us. the fact that somebody from reimage even responded to this thread at all is rather curious, and that was my main point. Same with the previous thread. Not sure what you mean by "some one has a go". If you're going to try to get into a debate like this perhaps you should bring some semi-intelligent arguments, like rebuttals to the other sides arguments that actually respond to the arguments presented instead of saying "FU Lot" and presenting backwards logic where a member does more on their site then any of us do which is pretty simple logic since a good number of us don't even have accounts at his site and therefore we couldn't really do anything there, as well as the fact that being the administrator of said site it only makes perfect sense that he be doing the most for it.

            All that said, I thing Quantos summarized it far better then I ever could.

            I was trying to dereference Null Pointers before it was cool.

            CBMatt

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            Re: REIMAGE IS A SCAM
            « Reply #32 on: April 28, 2010, 04:01:36 AM »
            Just so you know, the member you are speaking to was banned the other night for trolling.
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            Allan

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            Re: REIMAGE IS A SCAM
            « Reply #33 on: April 28, 2010, 06:02:39 AM »
            ganjaman is not Treval but he has been re-banned by Nathan. I also banned him from Tweaks for posting vile, curse laden attacks against both me and America.

            btk1w1



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              Re: REIMAGE IS A SCAM
              « Reply #34 on: April 28, 2010, 08:57:27 AM »
              I've really enjoyed both of the threads pertaining to REIMAGE that Broni has been an integral part of. The second bloke (founder?) seemed a fair bit more clued up than the first from 2 yrs ago, which is probably why he didn't stay for the full 12 rounds like the first, not quite as punch drunk..... yet.

              Anyways while I was poring over the multitude of responses to the software it reminded me of software being advertised here in Australia that could have been its identical twin "FinallyFast". Among other errors they actually advertised with a MAC laptop blue screening (I know, they could have been running Windows on it, but an unlikely probability). They too used scare tactics as a way of promoting their product, which of course was a repair all elixir.

              I don't know, it seems there are many that promise the world for those willing to pay that fall far short of the mark. In my books thats theft no matter how good the intention.

              Sorry for necromancing the subject, I just couldn't help myself.

              kpac

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              Re: REIMAGE IS A SCAM
              « Reply #35 on: April 28, 2010, 10:54:01 AM »
              Bye bye.