This doesn't make much sense. I believe many email providers will automatically log off after some length of inactivity.
Most likely, this person can access their email account via web browser. If they've never done this, they may need to contact their ISP for instructions. I'm assuming this a POP mail account, since they are using Windows Mail. It is, isn't it?
By accessing, or attempting to access, their email account via web browser, they should be able to confirm they are using the correct password. If they can't logon this due to password error, they will know they need to reset their password. They can use the common Forgot my password link.