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Author Topic: fake "windows security center" virus; won't allow me to run any programs  (Read 22738 times)

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Dr Jay

  • Malware Removal Specialist


  • Specialist
  • Moderator emeritus
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  • OS: Windows 10
~Dr Jay

jim0watkins

    Topic Starter


    Rookie

    Thanked: 1
    I was able to start in safe mode and ran combofix, here is the log:

    ComboFix 10-05-03.06 - Administrator 04/05/2010  10:15:49.1.2 - x86 MINIMAL
    Microsoft Windows XP Home Edition  5.1.2600.2.1252.2.1033.18.382.237 [GMT -4:00]
    Running from: J:\ComboFix.exe
    AV: McAfee VirusScan *On-access scanning disabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
    FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

    WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
    .

    (((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
    .

    c:\program files\WindowsUpdate
    c:\recycler\S-1-5-21-2654265193-1450963449-3552824441-1003
    c:\windows\asam.exe
    c:\windows\herjek.config
    c:\windows\system32\AutoRun.inf
    D:\Autorun.inf
    K:\Autorun.inf

    .
    (((((((((((((((((((((((((   Files Created from 2010-04-04 to 2010-05-04  )))))))))))))))))))))))))))))))
    .

    2010-04-21 23:45 . 2010-04-21 23:45   --------   d-----w-   c:\program files\Trend Micro
    2010-04-21 23:42 . 2010-03-29 19:24   38224   ----a-w-   c:\windows\system32\drivers\mbamswissarmy.sys
    2010-04-21 23:42 . 2010-04-21 23:42   --------   d-----w-   c:\documents and settings\All Users\Application Data\Malwarebytes
    2010-04-21 23:42 . 2010-04-21 23:42   --------   d-----w-   c:\program files\Malwarebytes' Anti-Malware
    2010-04-21 23:42 . 2010-03-29 19:24   20824   ----a-w-   c:\windows\system32\drivers\mbam.sys
    2010-04-21 23:40 . 2010-04-21 23:40   --------   d-----w-   c:\program files\Common Files\Wise Installation Wizard
    2010-04-21 23:32 . 2010-04-21 23:32   --------   d-----w-   c:\program files\CCleaner

    .
    ((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    2010-04-15 01:18 . 2009-08-05 02:27   --------   d-----w-   c:\documents and settings\All Users\Application Data\Microsoft Help
    2010-04-02 10:43 . 2009-07-27 20:17   --------   d-----w-   c:\program files\McAfee
    2010-03-27 12:50 . 2010-03-27 12:50   --------   d-----w-   c:\program files\Common Files\Skype
    2010-03-10 08:02 . 2004-08-10 16:56   417792   ----a-w-   c:\windows\system32\vbscript.dll
    2010-02-26 06:12 . 2004-08-10 16:56   662016   ----a-w-   c:\windows\system32\wininet.dll
    2010-02-26 06:12 . 2004-08-10 16:55   81920   ----a-w-   c:\windows\system32\ieencode.dll
    2010-02-24 12:31 . 2004-08-10 16:55   454016   ----a-w-   c:\windows\system32\drivers\mrxsmb.sys
    2010-02-16 17:35 . 2004-08-10 16:55   2143744   ----a-w-   c:\windows\system32\ntoskrnl.exe
    2010-02-16 16:57 . 2004-08-04 05:59   2021888   ----a-w-   c:\windows\system32\ntkrnlpa.exe
    2010-02-12 04:47 . 2004-08-10 16:55   100864   ----a-w-   c:\windows\system32\6to4svc.dll
    2010-02-11 12:01 . 2004-08-10 16:56   226880   ----a-w-   c:\windows\system32\drivers\tcpip6.sys
    2009-12-21 12:04 . 2009-12-21 12:04   1406   ----a-w-   c:\program files\keynote.mru
    2009-12-21 12:04 . 2009-12-21 12:04   349   ----a-w-   c:\program files\keynote.mgr
    2009-12-21 12:04 . 2009-12-21 12:04   4061   ----a-w-   c:\program files\keynote.ini
    2009-12-17 15:41 . 2009-12-17 15:41   1853120   ----a-w-   c:\program files\Release_1.7.8.1 (true version).rar
    2009-11-03 04:27 . 2009-12-21 05:37   2567168   ----a-w-   c:\program files\keynote.exe
    2009-10-18 23:09 . 2009-12-21 05:37   1145   ----a-w-   c:\program files\keynote.lan
    2009-03-16 01:32 . 2009-12-21 05:37   13216   ----a-w-   c:\program files\KeyNote.tip
    2009-02-01 06:43 . 2009-12-21 05:37   188   ----a-w-   c:\program files\scratch.rtf
    2008-12-29 08:57 . 2009-12-21 05:37   125   ----a-w-   c:\program files\keymail.sig
    2008-12-29 08:56 . 2009-12-21 05:37   171   ----a-w-   c:\program files\keymail.ini
    2008-11-29 22:55 . 2009-12-21 05:37   129829   ----a-w-   c:\program files\keynote.hlp
    2008-10-01 01:24 . 2009-12-21 05:37   7177   ----a-w-   c:\program files\ej.knt
    2007-11-25 01:18 . 2009-12-21 05:37   168939   ----a-w-   c:\program files\keynote.chm
    2006-07-18 01:40 . 2009-12-21 05:37   110057   ----a-w-   c:\program files\keynote.icn
    2006-07-15 18:29 . 2009-12-21 05:37   890   ----a-w-   c:\program files\dateformats.txt
    2005-09-17 01:42 . 2009-12-21 05:37   35   ----a-w-   c:\program files\keynote.exp
    2005-09-17 00:40 . 2009-12-21 05:37   67782   ----a-w-   c:\program files\unins000.exe
    2005-09-17 00:40 . 2009-12-21 05:37   3463   ----a-w-   c:\program files\unins000.dat
    2003-03-21 08:38 . 2009-12-21 05:37   509952   ----a-w-   c:\program files\kntutils.dll
    2003-03-12 21:48 . 2009-12-21 05:37   604   ----a-w-   c:\program files\timeformats.txt
    2003-01-02 11:11 . 2009-12-21 05:37   365   ----a-w-   c:\program files\keymail.adr
    2003-01-02 06:58 . 2009-12-21 05:37   87985   ----a-w-   c:\program files\sample.knt
    2002-06-08 10:50 . 2009-12-21 05:37   224   ----a-w-   c:\program files\nodehead.rtf
    2002-06-08 10:50 . 2009-12-21 05:37   214   ----a-w-   c:\program files\notehead.rtf
    2002-03-21 21:48 . 2009-12-21 05:37   893   ----a-w-   c:\program files\keyboard.css
    2002-03-08 09:41 . 2009-12-21 05:37   681   ----a-w-   c:\program files\toolbar.ini
    2001-07-18 13:10 . 2009-12-21 05:37   6124   ----a-w-   c:\program files\alert.wav
    2001-06-24 02:03 . 2009-12-21 05:37   2915   ----a-w-   c:\program files\keymail.txt
    2001-03-28 08:52 . 2009-12-21 05:37   1353   ----a-w-   c:\program files\keynote.kns
    1996-11-17 03:32 . 2009-12-21 05:37   7338   ----a-w-   c:\program files\clip.wav
    .

    (((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    *Note* empty entries & legit default entries are not shown
    REGEDIT4

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "RemoteControl"="c:\program files\CyberLink\PowerDVD\PDVDServ.exe" [2005-01-12 32768]
    "readericon"="c:\program files\Digital Media Reader\readericon45G.exe" [2005-12-10 139264]
    "SoundMan"="SOUNDMAN.EXE" [2005-09-26 90112]
    "CHotkey"="zHotkey.exe" [2004-12-08 550912]
    "Recguard"="c:\windows\SMINST\RECGUARD.EXE" [2002-09-14 212992]
    "LogitechQuickCamRibbon"="c:\program files\Logitech\Logitech WebCam Software\LWS.exe" [2009-05-08 2780432]
    "QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2009-05-26 413696]
    "iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-07-13 292128]
    "mcagent_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2009-10-29 1218008]
    "McENUI"="c:\progra~1\McAfee\MHN\McENUI.exe" [2009-07-08 1176808]
    "GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2008-10-25 31072]
    "HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2007-03-12 49152]

    [HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
    "Power2GoExpress"="NA" [X]
    "CTFMON.EXE"="c:\windows\system32\CTFMON.EXE" [2004-08-04 15360]

    c:\documents and settings\All Users\Start Menu\Programs\Startup\
    HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2008-3-25 214360]

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]
    @=""

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
    @=""

    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiVirus]
    "DisableMonitoring"=dword:00000001

    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeFirewall]
    "DisableMonitoring"=dword:00000001

    [HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
    "EnableFirewall"= 0 (0x0)

    [HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
    "%windir%\\system32\\sessmgr.exe"=
    "c:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe"=
    "c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
    "c:\\Program Files\\iTunes\\iTunes.exe"=
    "c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
    "c:\\Program Files\\Microsoft Office\\Office12\\GROOVE.EXE"=
    "c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=
    "c:\\Program Files\\Common Files\\McAfee\\MNA\\McNASvc.exe"=
    "c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
    "c:\\Program Files\\Skype\\Plugin Manager\\skypePM.exe"=
    "c:\\Program Files\\Microsoft Expression\\Media 2\\Media.exe"=
    "c:\\Program Files\\Skype\\Phone\\Skype.exe"=

    S2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\McAfee\SiteAdvisor\McSACore.exe [27/07/2009 8:46 PM 93320]

    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
    HPZ12   REG_MULTI_SZ      Pml Driver HPZ12 Net Driver HPZ12
    hpdevmgmt   REG_MULTI_SZ      hpqcxs08 hpqddsvc
    .
    Contents of the 'Scheduled Tasks' folder

    2009-12-24 c:\windows\Tasks\AppleSoftwareUpdate.job
    - c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 16:34]

    2009-07-27 c:\windows\Tasks\ISP signup reminder 1.job
    - c:\windows\system32\OOBE\oobebaln.exe [2004-08-10 19:00]

    2009-12-15 c:\windows\Tasks\McDefragTask.job
    - c:\progra~1\mcafee\mqc\QcConsol.exe [2009-07-28 16:22]

    2009-07-28 c:\windows\Tasks\McQcTask.job
    - c:\progra~1\mcafee\mqc\QcConsol.exe [2009-07-28 16:22]
    .
    .
    ------- Supplementary Scan -------
    .
    uStart Page = hxxp://www.gateway.com/g/startpage.html?Ch=Retail&Br=EM&Loc=ENG_CA&Sys=DTP&M=H5046
    mStart Page = hxxp://www.gateway.com/g/startpage.html?Ch=Retail&Br=EM&Loc=ENG_CA&Sys=DTP&M=H5046
    .
    - - - - ORPHANS REMOVED - - - -

    HKLM-Run-VirusScan Online - \mcvsshld.exe
    HKLM-Run-dkgsldwb - c:\documents and settings\Owner\Local Settings\Application Data\jahoddxmn\npsidkdtssd.exe
    HKLM-Run-asam - c:\windows\asam.exe



    **************************************************************************
    scanning hidden processes ... 

    scanning hidden autostart entries ...

    scanning hidden files ... 

    scan completed successfully
    hidden files:

    **************************************************************************
    .
    --------------------- DLLs Loaded Under Running Processes ---------------------

    - - - - - - - > 'winlogon.exe'(220)
    c:\windows\system32\Ati2evxx.dll
    .
    Completion time: 2010-05-04  10:26:54
    ComboFix-quarantined-files.txt  2010-05-04 14:26

    Pre-Run: 163,874,611,200 bytes free
    Post-Run: 163,929,571,328 bytes free

    - - End Of File - - 9EF5A442D4C0765393A68597AAE61692

    Dr Jay

    • Malware Removal Specialist


    • Specialist
    • Moderator emeritus
    • Thanked: 119
    • Experience: Guru
    • OS: Windows 10
    Please download Malwarebytes Anti-Malware from Malwarebytes.org.
    Alternate link: BleepingComputer.com.
    (Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

    Double Click mbam-setup.exe to install the application.

    (Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)
    • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Full Scan", then click Scan.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If you are prompted to restart, please allow it to restart your computer. Failure to do this, will cause the infection to still be active on the computer.
    • Please save the log to a location you will remember.
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • The log can also be found at C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
    • Copy and paste the entire report in your next reply.
    ~Dr Jay

    jim0watkins

      Topic Starter


      Rookie

      Thanked: 1
      Here is the log I got from MBAM:

      Malwarebytes' Anti-Malware 1.46
      www.malwarebytes.org

      Database version: 4052

      Windows 5.1.2600 Service Pack 2
      Internet Explorer 6.0.2900.2180

      05/05/2010 11:08:48 AM
      mbam-log-2010-05-05 (11-08-48).txt

      Scan type: Full scan (C:\|D:\|K:\|)
      Objects scanned: 238198
      Time elapsed: 1 hour(s), 8 minute(s), 42 second(s)

      Memory Processes Infected: 0
      Memory Modules Infected: 0
      Registry Keys Infected: 4
      Registry Values Infected: 2
      Registry Data Items Infected: 0
      Folders Infected: 0
      Files Infected: 4

      Memory Processes Infected:
      (No malicious items detected)

      Memory Modules Infected:
      (No malicious items detected)

      Registry Keys Infected:
      HKEY_LOCAL_MACHINE\SOFTWARE\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.
      HKEY_CURRENT_USER\Software\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.
      HKEY_LOCAL_MACHINE\SOFTWARE\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.
      HKEY_CURRENT_USER\Software\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.

      Registry Values Infected:
      HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\dkgsldwb (Trojan.FakeAlert.Gen) -> Quarantined and deleted successfully.
      HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\asam (Trojan.Agent) -> Quarantined and deleted successfully.

      Registry Data Items Infected:
      (No malicious items detected)

      Folders Infected:
      (No malicious items detected)

      Files Infected:
      C:\Documents and Settings\Owner\Local Settings\Application Data\jahoddxmn\npsidkdtssd.exe (Trojan.FakeAlert.Gen) -> Quarantined and deleted successfully.
      C:\Documents and Settings\Owner\Local Settings\Application Data\syssvc.exe (Trojan.Agent) -> Quarantined and deleted successfully.
      C:\Qoobox\Quarantine\C\WINDOWS\asam.exe.vir (Trojan.Agent) -> Quarantined and deleted successfully.
      C:\System Volume Information\_restore{AF0E5A42-E1B0-4DA8-8F48-5D4ED8D389B6}\RP182\A0019453.exe (Trojan.Agent) -> Quarantined and deleted successfully.

      -I can't use the internet anymore on the computer.  The computer connects to the internet, but webpages don't open and McAfee can't update.  Could that be because of the virus?  Should I post this on a different forum?

      mrrigga



        Rookie
      • !!! Hi EVERYONE !!!
      • Thanked: 1
        You are not allowed to post advice in this forum. Thank you
        « Last Edit: May 05, 2010, 05:16:56 PM by SuperDave »

        Dr Jay

        • Malware Removal Specialist


        • Specialist
        • Moderator emeritus
        • Thanked: 119
        • Experience: Guru
        • OS: Windows 10
        Please start Internet Explorer, and when the program is open, click on the Tools menu and then select Internet Options.
        • Now click on the Connections tab and then the Lan Settings button
        • Under the Proxy Server section, please uncheck the checkbox labeled Use a proxy server for your LAN. Then press the OK button to close this screen. Then press the Apply button and then the OK button to close the Internet Options screen.
        Let me know if this has helped.
        ~Dr Jay

        mrrigga



          Rookie
        • !!! Hi EVERYONE !!!
        • Thanked: 1
          Hello, your comment has been removed. Please do not post malware advice, or post here in the malware forum, unless you need help. ~ DragonMaster Jay
          « Last Edit: May 06, 2010, 07:46:40 AM by DragonMaster Jay »

          jim0watkins

            Topic Starter


            Rookie

            Thanked: 1
            That worked perfectly!  Thanks very much :)  So is the virus removed from the computer now?

            Dr Jay

            • Malware Removal Specialist


            • Specialist
            • Moderator emeritus
            • Thanked: 119
            • Experience: Guru
            • OS: Windows 10
            Do you mean that the remove proxy setting worked?
            ~Dr Jay

            jim0watkins

              Topic Starter


              Rookie

              Thanked: 1
              yes... the internet is now working

              Dr Jay

              • Malware Removal Specialist


              • Specialist
              • Moderator emeritus
              • Thanked: 119
              • Experience: Guru
              • OS: Windows 10
              Please run a free online scan with the ESET Online Scanner
              • Tick the box next to YES, I accept the Terms of Use
              • Click Start
              • When asked, allow the ActiveX control to install
              • Click Start
              • Make sure that the options Remove found threats and the option Scan unwanted applications is checked
              • Click Scan (This scan can take several hours, so please be patient)
              • Once the scan is completed, you may close the window
              • Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
              • Copy and paste that log as a reply to this topic
              ~Dr Jay

              jim0watkins

                Topic Starter


                Rookie

                Thanked: 1
                ESETSmartInstaller@High as downloader log:
                all ok
                ESETSmartInstaller@High as downloader log:
                all ok
                # version=7
                # OnlineScannerApp.exe=1.0.0.1
                # OnlineScanner.ocx=1.0.0.6211
                # api_version=3.0.2
                # EOSSerial=1d9f529218edda45bca03ef877269416
                # end=finished
                # remove_checked=true
                # archives_checked=true
                # unwanted_checked=true
                # unsafe_checked=true
                # antistealth_checked=true
                # utc_time=2010-05-10 05:12:01
                # local_time=2010-05-10 01:12:01 (-0500, Eastern Daylight Time)
                # country="Canada"
                # lang=1033
                # osver=5.1.2600 NT Service Pack 2
                # compatibility_mode=5121 16777173 100 75 0 4354260 0 0
                # compatibility_mode=8192 67108863 100 0 0 0 0 0
                # scanned=111179
                # found=0
                # cleaned=0
                # scan_time=10296

                Dr Jay

                • Malware Removal Specialist


                • Specialist
                • Moderator emeritus
                • Thanked: 119
                • Experience: Guru
                • OS: Windows 10
                Please re-open Malwarebytes, click the Update tab, and click Check for Updates. Then, click the Scanner tab, select Perform Quick Scan, and press Scan. Remove selected, and post the log in your next reply.
                ~Dr Jay

                jim0watkins

                  Topic Starter


                  Rookie

                  Thanked: 1
                   Malwarebytes' Anti-Malware 1.46
                  www.malwarebytes.org

                  Database version: 4090

                  Windows 5.1.2600 Service Pack 2
                  Internet Explorer 6.0.2900.2180

                  11/05/2010 10:57:14 AM
                  mbam-log-2010-05-11 (10-57-14).txt

                  Scan type: Quick scan
                  Objects scanned: 127746
                  Time elapsed: 8 minute(s), 21 second(s)

                  Memory Processes Infected: 0
                  Memory Modules Infected: 0
                  Registry Keys Infected: 0
                  Registry Values Infected: 0
                  Registry Data Items Infected: 0
                  Folders Infected: 0
                  Files Infected: 0

                  Memory Processes Infected:
                  (No malicious items detected)

                  Memory Modules Infected:
                  (No malicious items detected)

                  Registry Keys Infected:
                  (No malicious items detected)

                  Registry Values Infected:
                  (No malicious items detected)

                  Registry Data Items Infected:
                  (No malicious items detected)

                  Folders Infected:
                  (No malicious items detected)

                  Files Infected:
                  (No malicious items detected)

                  Dr Jay

                  • Malware Removal Specialist


                  • Specialist
                  • Moderator emeritus
                  • Thanked: 119
                  • Experience: Guru
                  • OS: Windows 10
                  Now to get you off to a good start we will clean your restore points so that all the bad stuff is gone for good. Then if you need to restore at some stage you will be clean. There are several ways to reset your restore points, but this is my method:
                  • Select Start > All Programs > Accessories > System tools > System Restore.
                  • On the dialogue box that appears select Create a Restore Point
                  • Click NEXT
                  • Enter a name e.g. Clean
                  • Click CREATE
                  You now have a clean restore point, to get rid of the bad ones:
                  • Select Start > All Programs > Accessories > System tools > Disk Cleanup.
                  • In the Drop down box that appears select your main drive e.g. C
                  • Click OK
                  • The System will do some calculation and the display a dialogue box with TABS
                  • Select the More Options Tab.
                  • At the bottom will be a system restore box with a CLEANUP button click this
                  • Accept the Warning and select OK again, the program will close and you are done
                  To remove all of the tools we used and the files and folders they created, please do the following:
                  Please download OTC.exe by OldTimer:
                  • Save it to your Desktop.
                  • Double click OTC.exe.
                  • Click the CleanUp! button.
                  • If you are prompted to Reboot during the cleanup, select Yes.
                  • The tool will delete itself once it finishes.
                  Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

                  ==

                  Please download TFC by OldTimer to your desktop
                  • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
                  • It will close all programs when run, so make sure you have saved all your work before you begin.
                  • Click the Start
                    button to begin the process. Depending on how often you clean temp
                    files, execution time should be anywhere from a few seconds to a minute
                    or two. Let it run uninterrupted to completion.
                  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.
                  ==

                  Download Security Check by screen317 from SpywareInfoforum.org or Changelog.fr.
                  • Save it to your Desktop.
                  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
                  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
                  ~Dr Jay