Runtime Error on Game Installation

[JessicaB]

When trying to install a computer game onmy laptop I get the error message:

Runtime Error 339
Component 'R2CTLNS.OCX' not correctly registered: file is missing or invalid.

This game has previously installed and played fine on this laptop. Since then we have restored the laptop to factory settings so obviously all traces of the game have been removed, along with everything else. Since then we have reinstalled Windows and all drivers etc. All other programmes are running fine.

Any ideas what the problem is?

Cheers.

Ooh also, Ive put this as a software problem because I believe its something to do with corrupted ActiveX files. Another big problem however is that I can't get into windowsupdate.com it says that it cannot open the window.

[Raptor]

1. Install updated drivers
2. Scan for viruses, trojan horses and spyware
3. Clean your registry.
4. Update DirectX

You may find the following tools useful

Virus scanners
AVG Free
-- Anti virus scanner


Anti spy/malware
Microsoft Antispyware
-- Anti spyware scanner. Windows XP Home and Professional only.
Spybot Search & Destroy
-- Anti spyware scanner
Adaware SE Personal
-- Anti spyware scanner

Firewalls
Using only one firewall is advised. Dual firewalls may cause problems.
Using a hardware firewall and a software firewall is even more adviced.
ZoneAlarm Free
-- Free firewall - more user friendly
Sygate Personal
-- Free firewall - more configuration options

Removal tools
The following files are not substitutes for the ones described above.
They are either diagnostic tools or removal tools for malware of a certain kind

HijackThis
-- Manual malware remover. Post the HijackThis log generated only if requested!
McAfee Stinger
-- Virus removal tool. No substitute for a fully functional virus scanner!
CWshredder
-- CoolWebSearch removal tool. Widely known and persistant Hijacker.

Easy Cleaners
-- Freeware registry scanner
Registrar Lite
-- Excellent replacement for Windows Regedit
Crap Cleaner
-- Freeware registry scanner/history cleaner

[Fed]

http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us

[merlin_2]

download directx 8.1............

[JessicaB]

as i said i couldnt access windows update either.

anyhoo, i managed to fix it. some of the files were only accessible by logging in with the administrator password so i just explored the disc, ran its set up programme and a screen popped up asking for a password. easy peasy   thanks for help again!!