pc will not download from disk

[harry 48]

the pc will not load disks for download any more , also the camera programme and bluetooth have stopped working , they were working about 5/6 weeks ago

[patio]

the pc will not load disks for download any more

Not sure what this means...but is this the same machine we suspected being infected ? ?

[harry 48]

Not sure what this means...but is this the same machine we suspected being infected ? ?

yes patio , it went through the cleaning process about 6/7 weeks ago maybe longer

[patio]

Not sure what this means.

This is still unclear...do downloads no longer work or discs...? ?
If discs which ones ? ?

[harry 48]

This is still unclear...do downloads no longer work or discs...? ?
If discs which ones ? ?

i can download from the web ok i'm doing it now , its not a problem , but my camera and phone were not downloading to the pc so i put the 2 discs in to see if i could get a fix they started to spin ok but nothing happen on the screen

i put a disc in to download photos and again the same thing

[Salmon Trout]

Does anyone except me know what the word "download" means?

[harry 48]

Does anyone except me know what the word "download" means?

well you should as you class yourself as a guru

download , as in download files etc from the web is working

download  photos from the camera and phone are not working anymore

[BC_Programmer]

Download is only when you copy a file from a remote source to your PC. you don't "download" files from disks, or "download" installers from them- that's simply a copy operation; a disc in your CD drive can hardly be called a "remote" source.

From the sounds of things you either have malware infecting the Drives upper/lower filters, or the drive is shot.

First try the Missing CD patch.

Go to Device Manager(Start->Run, "Devmgmt.msc"), click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

IF that doesn't fix it, try running "sfc /scannow".

[harry 48]

thank you bcp ,

i said the wrong thing in d/load  copy or install 

i did not do the first thing as i did not understand it , 2nd one done and on restart there was a lot of new found hardware coming up on screen , also ran sfc /scannow and everything was ok

so i will try camera and phone to-morrow night and let you know , unless you want to say something more to-night before i try