Hello.
When starting up my computer, I get a black screen just past the loading screen (transparent bar and green blocking moving through). I am able to see my cursor and move it but nothing else.
I am using an HP Pavilion Slimlime with a Dell Monitor (model no. E172FPI). I am running Windows Vista.
I contacted HP Support and we tried "Last Known Good Configuration" and "Safe Mode" to no avail. HP suggested that I do a system recovery. In doing this, I would lose all my files.
My question is this;
a) Is there a way to fix the problem WITHOUT doing a system recovery and reinstalling the OS?
b) If there is no other way, I would at least like to save my files. I have a Seagate FreeAgent external hard drive but again, I can't startup the computer so I'm not sure how I would be able to save it?
Help is very much appreciated.
Thanks,
Ben
