My friend just lost her laptop to what appears to be some sort of a virus. Every time she turns on her computer, it shows the "Windows did not restart normally" screen and gives the options for how to retry starting the machine. (Regular, Safe Mode) Etc. This is where the real problem starts.
Every option she can choose leads to a blue screen. This blue screen says something about shutting down because of a possible virus, and to try rebooting. This goes back to square one and she cannot get out of the cycle.
I am sorry for the lack of info, and if needed I will try to get more. This friend of mine isn't too technically inclined, so the details are still a little hazy.
Overall, is there any way these kinds of issues can be resolved? Any help anyone could lend is SO appreciated.
Thanks in advance.