rundll32.exe Problems PLEASE HELP URGENT!!!

[Atara]

I think a Trojan virus is in my computer. I think it deleted rundll32.exe from my computer. Almost all of my files/programs have turned into .lnk files, including Firefox, Paint, and all of the programs in the Control Panel. My Computer and Run have vanished from the start menu and All Programs doesn't pop up under the start menu. I have no idea how to fix this; can someone please help?

[patio]

Clik Here...

[Atara]

Listen, I'm 15. I don't really understand all that much about computers. I'm really desperate. I just need help... It won't let me run anything except the internet. It says to run a virus scanner, but it won't let me (I have McAfee). It says that I need "Service Pack 1a" and "Service Pack 1a" but I don't even know what those are... I followed the instructions to find out what Service Pack I have, but instead of the System Properties window popping up, it was an error that said "Windows cannot open this file: File: rundll32.exe".

...but I guess no one cares...

[BC_Programmer]

...but I guess no one cares...

This is a forum, not a chatroom. You got a response in 6 minutes which is extremely fast. We aren't always online to respond, so sometimes it can take a day or too, as well.


If you have a Virus issue, start a thread in the malware forum. Post what you've tried so far as well as anything you were able to do in the guide. a Malware expert will assist you within a day or 2.

[Atara]

I don't know that much about computers. I just need to fix this problems. I've been in forums before, I know how they work. Your guides say to do things that my computer isn't allowing me to do. They also say that every computer problem is unique. I can't open almost anything that I can't open with Windows Picture and Fax Viewer or the internet. Something has been deleted on my computer. It might be a virus, but then again it might not be. Whatever was deleted caused almost every program/file to turn into an unknown file, a .lnk file, or an .exe file. That's all that I know.

[Allan]

Post your question in the malware forum and one of the staff malware specialists will respond.

[Atara]

Can't a mod just move it to that section? I can't seem to find it, unless it is the same as viruses and spyware.

[patio]

I already posted it but  Clik Here...

[Atara]

And I replied to what you told me to "clik" right after you posted that...

[patio]

Re=read the instructions...and post whatever logs you can...i find it hard to believe that none of those programs will run on your machine...
To find out if you have SP1 installed open My Computer...clik on Help/About Windows...it will tell you below the XP version #

[Atara]

Well you know how "My Computer" is usually in the start menu? Uh, yeah, it's not there. And neither is Run.

[patio]

Then do it from Windows Explorer...or any other built in Windows component...