Here's goes:
I have a Acer Aspire running Vista Home Premium. Everything was in 100% working order; I am a stickler for watching out for malware, and only download from good site. My protection is Windows One Care which has never failed me. I turned on my computer and noticed that the Windows One Care (WOC) icon was not on the taskbar; I went to the start button and tried to open WOC but a window appeared saying that it was "disabled". I tried to go to services to enable it (i had done this before) but the services window wouldn't appear. I tried all the shortcuts i know but to no avail. I then tried to delete an icon from my desktop and my PC froze. I restarted. I tried to download a program to check for malware. failed. I called Microsoft help and a representative brought me through all these different ways of trying to fix the problem. The last thing he did was a system restore. He said system restore should fix it; and so we hung up. On the reboot, my desktop wouldn't appear. It was a total black screen. I accessed Task manager through CTRL ALT DELETE and was able to bring up a window displaying my desktop and I could access almost everything i needed but in no way could i view the desktop itself. I tried the system restore again but still received the same problems. After multiple shutdowns, safe mode reboots, and restarts, my desktop finally appeared again; but still had the recurring problems. (i.e. no downloads etc.)
The next thing in this apocalypse of my PC is the touch pad. It has suddenly stopped working. I know that i need to either get a new or update the driver but, as i said before, I am unable to download. The last thing I have tried is the "repair your computer" option (F8 upon startup) and trying the Complete System Backup. I have my PC backed up on a separate hard drive; but I also failed in this because the tool wouldn't recognize the hard drive. The only thing I can think of (and I wish it wouldn't come to this) is a complete wiping of the drive. To start from scratch. Most of the programs I have personally downloaded I can get again and all of my personal files are on a separate computer and also on backup drive. I have nothing to lose if i wipe the drive. Any and all information will be greatly appreciated. Thank You
