Sysax multi Server will not start

[jen11]

Hi,

OS is Windows XP SP3.

When the Server is started, the message 'The Sysax multi Server will not start'. In the control panel I had selected all the default ports and had selected the FTP server.

On some occasions the message 'Server is Running' appears, but when I go to the HTTPS interface the server is not running.

I thought this might be a port issue, and uninstalled some servers using other ports from my computer in case and restarted.

Norton Smart Firewall was turned off Windows Firewall disabled.

The problem did not occur during the trial version, and as my license is a few weeks new I am searching for free or fee-based support, Sysax customer support appears non-available.

Any advise or support on getting this server to start, or finding what other program might be using the port would be appreciated.


Below is copy of log file.


12/09/2010 10:18:37 PM: [NOTE] Starting Server. Protocols Enabled: FTP & FTPS Explicit(Port: 21),
12/09/2010 10:18:39 PM: [FAIL] Could not listen on address: any and port: 21 because the combination is already in use
12/09/2010 10:18:39 PM: [FAIL] FTP server could not start - Check if another program is listening at the same ports
12/09/2010 10:18:39 PM: [NOTE] Browser based administration interface started
12/09/2010 10:18:39 PM: [NOTE] Local access to administration API is enabled
12/09/2010 10:18:39 PM: [NOTE] FTP server stopped
12/09/2010 10:42:07 PM: [NOTE] Starting Server. Protocols Enabled: FTP & FTPS Explicit(Port: 21),
12/09/2010 10:42:09 PM: [FAIL] Could not listen on address: any and port: 21 because the combination is already in use
12/09/2010 10:42:09 PM: [FAIL] FTP server could not start - Check if another program is listening at the same ports
12/09/2010 10:42:09 PM: [NOTE] Browser based administration interface started
12/09/2010 10:42:09 PM: [NOTE] Local access to administration API is enabled
12/09/2010 10:42:09 PM: [NOTE] FTP server stopped
12/09/2010 10:42:43 PM: [NOTE] Starting Server. Protocols Enabled: FTP & FTPS Explicit(Port: 21),
12/09/2010 10:42:45 PM: [FAIL] Could not listen on address: any and port: 21 because the combination is already in use
12/09/2010 10:42:45 PM: [FAIL] FTP server could not start - Check if another program is listening at the same ports
12/09/2010 10:42:45 PM: [NOTE] Browser based administration interface started
12/09/2010 10:42:45 PM: [NOTE] Local access to administration API is enabled
12/09/2010 10:42:45 PM: [NOTE] FTP server stopped
12/09/2010 10:44:38 PM: [NOTE] Starting Server. Protocols Enabled: FTP & FTPS Explicit(Port: 21),
12/09/2010 10:44:39 PM: [FAIL] Could not listen on address: any and port: 21 because the combination is already in use
12/09/2010 10:44:39 PM: [FAIL] FTP server could not start - Check if another program is listening at the same ports
12/09/2010 10:44:39 PM: [NOTE] Browser based administration interface started
12/09/2010 10:44:39 PM: [NOTE] Local access to administration API is enabled
12/09/2010 10:44:39 PM: [NOTE] FTP server stopped
12/09/2010 10:45:10 PM: [NOTE] Starting Server. Protocols Enabled: FTP & FTPS Explicit(Port: 21),
12/09/2010 10:45:11 PM: [FAIL] Could not listen on address: any and port: 21 because the combination is already in use
12/09/2010 10:45:11 PM: [FAIL] FTP server could not start - Check if another program is listening at the same ports
12/09/2010 10:45:11 PM: [NOTE] Browser based administration interface started
12/09/2010 10:45:11 PM: [NOTE] Local access to administration API is enabled
12/09/2010 10:45:11 PM: [NOTE] FTP server stopped
12/09/2010 10:45:23 PM: [NOTE] Starting Server. Protocols Enabled: FTP & FTPS Explicit(Port: 21),
12/09/2010 10:45:25 PM: [FAIL] Could not listen on address: any and port: 21 because the combination is already in use
12/09/2010 10:45:25 PM: [FAIL] FTP server could not start - Check if another program is listening at the same ports
12/09/2010 10:45:25 PM: [NOTE] Browser based administration interface started
12/09/2010 10:45:25 PM: [NOTE] Local access to administration API is enabled
12/09/2010 10:45:25 PM: [NOTE] FTP server stopped
12/09/2010 10:45:46 PM: [NOTE] Starting Server. Protocols Enabled: FTP & FTPS Explicit(Port: 21),
12/09/2010 10:45:48 PM: [FAIL] Could not listen on address: any and port: 21 because the combination is already in use
12/09/2010 10:45:48 PM: [FAIL] FTP server could not start - Check if another program is listening at the same ports
12/09/2010 10:45:48 PM: [NOTE] Browser based administration interface started
12/09/2010 10:45:48 PM: [NOTE] Local access to administration API is enabled
12/09/2010 10:45:48 PM: [NOTE] FTP server stopped
12/09/2010 11:02:00 PM: [NOTE] Starting Server. Protocols Enabled: FTP & FTPS Explicit(Port: 21),
12/09/2010 11:02:02 PM: [FAIL] Could not listen on address: any and port: 21 because the combination is already in use
12/09/2010 11:02:02 PM: [FAIL] FTP server could not start - Check if another program is listening at the same ports
12/09/2010 11:02:02 PM: [NOTE] Browser based administration interface started
12/09/2010 11:02:02 PM: [NOTE] Local access to administration API is enabled
12/09/2010 11:02:02 PM: [NOTE] FTP server stopped
12/09/2010 11:59:51 PM: [NOTE] Starting Server. Protocols Enabled: FTP & FTPS Explicit(Port: 21),
12/09/2010 11:59:52 PM: [FAIL] Could not listen on address: any and port: 21 because the combination is already in use
12/09/2010 11:59:52 PM: [FAIL] FTP server could not start - Check if another program is listening at the same ports
12/09/2010 11:59:52 PM: [NOTE] Browser based administration interface started
12/09/2010 11:59:52 PM: [NOTE] Local access to administration API is enabled
12/09/2010 11:59:52 PM: [NOTE] FTP server stopped
12/10/2010 12:33:57 AM: [NOTE] Starting Server. Protocols Enabled: FTP & FTPS Explicit(Port: 21),
12/10/2010 12:33:59 AM: [FAIL] Could not listen on address: any and port: 21 because the combination is already in use
12/10/2010 12:33:59 AM: [FAIL] FTP server could not start - Check if another program is listening at the same ports
12/10/2010 12:33:59 AM: [NOTE] Browser based administration interface started
12/10/2010 12:33:59 AM: [NOTE] Local access to administration API is enabled
12/10/2010 12:33:59 AM: [NOTE] FTP server stopped
12/10/2010 02:27:41 AM: [NOTE] Starting Server. Protocols Enabled: FTP & FTPS Explicit(Port: 21),
12/10/2010 02:27:43 AM: [FAIL] Could not listen on address: any and port: 21 because the combination is already in use
12/10/2010 02:27:43 AM: [FAIL] FTP server could not start - Check if another program is listening at the same ports
12/10/2010 02:27:43 AM: [NOTE] Browser based administration interface started
12/10/2010 02:27:43 AM: [NOTE] Local access to administration API is enabled
12/10/2010 02:27:43 AM: [NOTE] FTP server stopped

[jason2074]

http://www.sysax.com/server/faq.htm
 
http://www.sysax.com/support/index.php

[jen11]

The faq and support links provided were the very first places I read through to try to fix the problem. I have also gone through all the software documentation, and any related problem in the sysax forum.

Sysax support is apparently not available. My request for support from both the ticket based system and the forum has gone unanswered, even though the message in my Licensed software Pro version appears 'to contact support', and from a message on the forum it appears support has ceased.

Thanks Anywayy