cant connect with 3 dongle or iinstall software

[Chindia]

Hi I cant connect (get online) with the above or install the software. I previuosly had no problem but recently had a blue box saying G:/32 is not a valid Win32 application. I uninstallde the software & tried to reinstall but it wont reinstall.

(the installtion is auto when you plug the dongle into the USB port on your laptop)

I have AVG anti-virus free edition installed & immunet.

I have a Medion laptop Windows Vista Home premium 32-Bit opeating system Service pack 2.

I can get nline with my old laptop so hence the post here,..#

Any help would be great!

many thx Dave

[harry 48]

avg stopped me downloading the dongle , when your ready to start turn of avg and try if its no good turn it on again , its only for a few min's; turn of your popup blocker as well

[Chindia]

Hi Harry

Turnt off pop upblocker unistalled AVG & restarted laptop,plugged in dongle & same problem.

If I click on my comp file & open this with dongle plugged, the 3G symbol is there & if I doubl click the symbolis should nstall, but I get the same message

G:/32 is not a valid Win32 application

If I right click & open the monitor Icon its show 3G but wont connect, & shows it as a dial upconnection.

Thanks,any other ideas?

Regards Dave

[patio]

Have you tried to install it in Compatibility Mode ? ?

Sounds like an older app for that dongle....the name would be helpful.

[Chindia]

Hi not sure how you install it in compatability mode can you advise please?

Pls advise what name you are after? the name of the app or dongle name?

Its 3 network dongle

Many Thanks Dave

[Chindia]

Hi To anyone who can HELP Pls!

These are the logs Im getting (screen shot).

I did a system restore back to 3rd August which is when the 3 dongle was last working & I could get online with my laptop.

[recovering disk space - old attachment deleted by admin]

[kpac]

I'd recommend contacting the customer support line. The technical service is top-notch, I've had to contact them a few times.

Ireland:1913
UK: 500

You might also try here: http://ask3.three.co.uk/SRVS/CGI-BIN/webisapi.dll/,/?New,Kb=MBB,TS=MBB,varset_USERNAME=MBB:mbbUser

[Chindia]

Hi Thanks eventually managed to update the software..via 3 website, so BIG thanks for your help!

Dave