I've searched and searched and searched and still can not find a solution!

Started by sebastianboomer, August 20, 2010, 09:44:00 AM

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sebastianboomer

Sorry if this is a repeat of an early thread? I have searched but couldn't find anything that matched my current problem.

A friend gave me his old university computer (acer aspire t-650) running windows xp media centre edition.

To begin with:

- When searching google, if I clicked on one of its suggestions it would redirect me to a completely different site. I tried running some free antivirus and malaware programs without much luck.

- I then went to reluctantly install my last copy of kaspersky but the computer would not pick up the DVD drive, not even in device manager.

After a restart:

- no programs would execute as normal, to make anything launch I have to manually browse and select the .exe from program files.

- no internet, so can not download any additional softwares to rectify the issue.

- no task manager (task manager has been disabled by the administrator)


With this in mind, I would normally cut my losses, format the drive and re-install windows. When I attempted this the computer would not boot from the CD drive. I removed the 160GB SATA drive and put in an old 40GB IDE I had and installed windows without an issue and the machine works okay on the old, smaller drive.

Then I thought I could recconect the infected drive, boot to the old 40GB and then format the infected drive from my computer. The only problem is, the infected drive is not picked up in My Computer? Also, now that I can boot from CD I thought I would try and re-install windows on the infected drive.

When I started the computer with Windows XP disk in the the drive and pressed F12 to select boot option, the 40GB working drive, 160GB infected drive and DVD/CD drive were there as options. I selected DVD/CD and began the windows instilation. When it came to selecting the hard drive to install to, only the 40GB one was present.

I'm confused to say the least but just want to try and rescue the SATA drive and if possible recover all my mates degree work! Or if thats not possible just format the bleeding drive!

Sorry for the massive thread

SuperDave

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer. I am working under the guidance of one of the specialist of this forum so it may take a bit longer to process your logs.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.
Save Rkill to your desktop.

There are 4 different versions. If one of them won't run then download and try to run the other one.

Vista and Win7 users need to right click Rkill and choose Run as Administrator


You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

* Rkill.exe
* Rkill.com
* Rkill.scr
* Rkill.pif

Once you've gotten one of them to run then try to immediately run the following.

*************************************

SUPERAntiSpyware

If you already have SUPERAntiSpyware be sure to check for updates before scanning!


Download SuperAntispyware Free Edition (SAS)
* Double-click the icon on your desktop to run the installer.
* When asked to Update the program definitions, click Yes
* If you encounter any problems while downloading the updates, manually download and unzip them from here
* Next click the Preferences button.

•Under Start-Up Options uncheck Start SUPERAntiSpyware when Windows starts
* Click the Scanning Control tab.
* Under Scanner Options make sure only the following are checked:

•Close browsers before scanning
•Scan for tracking cookies
•Terminate memory threats before quarantining
Please leave the others unchecked

•Click the Close button to leave the control center screen.

* On the main screen click Scan your computer
* On the left check the box for the drive you are scanning.
* On the right choose Perform Complete Scan
* Click Next to start the scan. Please be patient while it scans your computer.
* After the scan is complete a summary box will appear. Click OK
* Make sure everything in the white box has a check next to it, then click Next
* It will quarantine what it found and if it asks if you want to reboot, click Yes

•To retrieve the removal information please do the following:
•After reboot, double-click the SUPERAntiSpyware icon on your desktop.
•Click Preferences. Click the Statistics/Logs tab.

•Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.

•It will open in your default text editor (preferably Notepad).
•Save the notepad file to your desktop by clicking (in notepad) File > Save As...

* Save the log somewhere you can easily find it. (normally the desktop)
* Click close and close again to exit the program.
*Copy and Paste the log in your post.

*****************************************

Please download Malwarebytes Anti-Malware from here.

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.
Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

******************************************
Please download: HiJackThis to your Desktop.

  • Double Click the HijackThis icon, located on your Desktop.
  • By Default, it will install to: C:\Program Files\Trend Micro\HijackThis
  • Accept the license agreement.
  • Click the Open the Misc Tools section button.
  • Place a checkmark beside Calculate MD5 of files if possible. Then, click Back.
  • Click Do a System Scan and Save a Logfile. Or, if you see a white screen, click Scan.
  • Please post the log in your next reply.
Windows 8 and Windows 10 dual boot with two SSD's