Hello,
I am hoping someone can assist me!
Summary
Infections, Trojans, various other malware. No icons, or start bar.
Operating System
Windows XP Professional Service Pack 3 2008
Hardware
—AMD x2 5000+ (2.6 GHz)
—RAM 2 GB DDR2 800
—WD 320 GB hard drive
—Video card: onboard.
—Sound card: onboard
Names of Infections
—Backdoor.tidserv
—bamatal
—suspicious.mystic
Numerous others, but those are the ones whose names I have noticed.
Symptoms
—No icons or start bar (no explorer.exe apparently).
—Can only access programs through task manager.
—Cannot access files (MS words, mp3, etc.)
—Norton is acting extremely strange: notifying me that Trojans have been flagged but must be removed manually. Also, notifying me that intrusion attempts have been blocked. Also, Norton keeps asking me to check the function that allows for the saving of passwords etc. This is a bit disturbing! Also, Norton has started flashing a notice that the time and date is not correct.
—Request to put in XP Windows disk to replace missing files.
—Computer has shut down a number of times and restarted.
Attempts to Fix
I have run:
—Malwarebyte's Antimalware program: has caught numerous Trojans.
—tdssskiller: has caught numerous infections.
—Cureit: has caught startup Trojan in winlogon.exe and, I believe, in a dll file. However, cureit never finishes the scan, and the computer shuts down and restarts.
—sfc/scannow
—CCleaner
First Occurrence
Norton flagged suspicious.mystic but, I believe, could not remove it. The next time I started the computer, no icons, start bar etc.
