Hotmail folders

[Jokerman]

When my wife signs on to her hotmail account (either on my desktop or her laptop), she can read any of the messages in her in-box.  However if she tries to go into any of her saved emails, the screen goes blank and the status bar shows "view.at.dmt" and then just hangs.  If I go into my hotmail account I have no problems viewing my saved emails.  It seems to be something connected to her hotmail account.  I cannot find a way of contacting the hotmail team direct (they just have forums).
Has anyone else had this problem and is there a way to resolve it?

[soybean]

Please clarify something. What's the difference between "messages in her in-box" and "her saved emails"? 

[Jokerman]

My wife has created her own folders, family, friends etc.  So she can view any new messages in her in box, but when she clicks on one of the folders she has created, the contents is shown for about a second and then the dreaded view.at.dmt starts.