Blue Screen of Death following virus

[kiwigirl]

Hi all,

My computer became infected with the "Security Suite" virus, which I managed to remove (I think) using Malwares and AVG Free. After my computer became infected when I already had AVG Free anti-virus I decided to change to Avast. Whilst my computer was installing Avast it turned off. When I restarted it, it opened and I saw the BSOD before it quickly restarted itself. I did as it said and started it in safe mode, again the BSOD, and if I don't get that the computer turns itself off in safe mode. If it doesn't turn off it just keeps going in a cycle restarting itself, getting to the BSOD and then restarting. I don't have time to read the errors on the BSOD before it restarts.. plus my machine is in French so it takes me awhile to translate into English in my head!

Is there anything I can do?

Thanks in advance for your help,

Kim

[Allan]

When the system first boots start tapping F8 until you get to the Boot Option screen. Select: Disable restart on error (that may not be the precise wording, but it's close) and reboot. The blue screen should stay up. Post the error message here.

Also, you can post in our malware forum and let one of our malware specialists work with you to make sure the system is indeed malware free.

[kiwigirl]

Thank you so much for your quick reply, I really appreciate it. I don't have my laptop with me but I'll try it tonight and post back tomorrow.

Cheers,

Kim

[kiwigirl]

Hi Allan,

When I turned on my computer today the BSOD had disappeared and I've not seen it since?! While it was not there I took the opportunity to run my antivirus and malware which picked up and quarantined lots of infections. One of which it couldn't delete (and I can't either) a file called lluzdzlq.dat although it says it was created in 2004 (and I've not even had this computer that long). I also backed up all my data.

Windows however told me that "it had encountered a serious problem.." and my computer is unusually slow. Even the internet is really really slow with both firefox and IE and I have a reasonably good internet connection. Is there anything else you'd recommend I do?

Kind regards,

Kim

[Allan]

Follow the instructions in the following link. Post all logs in the malware forum, not here: http://www.computerhope.com/forum/index.php/topic,46313.0.html