Hello and welcome to
Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.
1. I will be working on your
Malware issues. This
may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please
DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
Please don't break up the logs in small pieces. You can paste most logs in one reply.Yet my download speed is EXTREMELY slow, almost impossible.
Is it just on the downloads that you find your computer slow or is it slow all the time? What kind of internet connection do you have? Dial-up, ADSL, Cable, etc.You have
Viewpoint installed.
Viewpoint Media Player/Manager/Toolbar is considered as
Foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad".
More information:
*
ViewMgr.exe - Useless*
Viewpoint to Plunge Into AdwareIt is suggested to remove the program now. Go to
Start > Control Panel > Add/Remove Programs - (Vista & Win7 is
Programs and Features) and remove the following programs if present.
* Viewpoint
* Viewpoint Manager
* Viewpoint Media Player
* Viewpoint Toolbar
* Viewpoint Experience Technology*************************************
Download
Disable/Remove Windows Messenger to the desktop to remove Windows Messenger.
Do not confuse
Windows Messenger with
MSN Messenger because they are not the same.
Windows Messenger is a frequent cause of popups.
Unzip the file on the desktop. Open the
MessengerDisable.exe and choose the bottom box -
Uninstall Windows Messenger and click
Apply.Exit out of
MessengerDisable then delete the two files that were put on the desktop.
*************************************************
Your HJT is running from the incorrect place. Please delete it, download a new one here and let it install in the default location.Please download:
HiJackThis to your Desktop.
- Double Click the HijackThis icon, located on your Desktop.
- By Default, it will install to: C:\Program Files\Trend Micro\HijackThis
- Accept the license agreement.
- Click the Open the Misc Tools section button.
- Place a checkmark beside Calculate MD5 of files if possible. Then, click Back.
- Click Do a System Scan and Save a Logfile. Or, if you see a white screen, click Scan.
- Please post the log in your next reply.
**************************************
Download
Security Check by screen317 from one of the following links and save it to your desktop.
Link 1Link 2* Unzip
SecurityCheck.zip and a folder named
Security Check should appear.
* Open the
Security Check folder and double-click
Security Check.bat* Follow the on-screen instructions inside of the black box.
* A
Notepad document should open automatically called
checkup.txt* Post the contents of that document in your next reply.
Note: If a security program requests permission from
dig.exe to access the Internet, allow it to do so.
