Author Topic: Help with sound drivers (Read 21954 times)

lilmama7575 · « **on:** November 16, 2010, 01:08:35 PM »

My husband has a Toshiba model Satellite A105-S2131. He had a Trojan on his laptop that corrupted the drivers. We tried going to the Toshiba site to download them again after uninstalling them and they still end up with the yellow exclamation marks. I don't know if we are missing something or if we need to do something else all together. Can anyone plz help

Allan · « **Reply #1 on:** November 16, 2010, 01:11:33 PM »

Did you download and install the chipset driver? And are you certain you are downloading the correct driver for your system / card?

lilmama7575 · « **Reply #2 on:** November 16, 2010, 01:43:01 PM »

Thats our problem i guess. I keep looking up the drivers for his model and I am not sure we are getting everything right. We tried putting realtek back on because we knew that is what was there. But it still comes up yellow. Another problem is we dont have the boot disk or anything. I think at this point we would have just wiped the thing.

lilmama7575 · « **Reply #3 on:** November 16, 2010, 02:03:26 PM »

Tried looking up chipsets but don't know where to begin. I keep checking the driver sites.. ie realtek, Toshiba, and even checked microsoft. No clue if we are going to the wrong spots or just simply overlooking what we need. His comp gives us limited information about what there since everything is wiped out. It stated there is no sound or audio device and puts up a code 39.

Allan · « **Reply #4 on:** November 16, 2010, 02:05:57 PM »

If' it's an Intel chipset go here: http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Chipsets&ProductLine=Chipset+Software&ProductProduct=Intel%C2%AE+Chipset+Software+Installation+Utility

lilmama7575 · « **Reply #5 on:** November 16, 2010, 02:07:34 PM »

We were there.... Not to sound like a total tard. But still don't know what direction to go

Allan · « **Reply #6 on:** November 16, 2010, 02:15:47 PM »

http://www.intel.com/support/chipsets/inf/sb/cs-009266.htm

lilmama7575 · « **Reply #7 on:** November 16, 2010, 02:18:40 PM »

Thank you. I think we are going blind from looking so much stuff up. We messed with this all night and as soon as we got up this morning. We will run that and see what that is.

lilmama7575 · « **Reply #8 on:** November 16, 2010, 02:37:47 PM »

Well it was worth a shot. It is giving us an internet explorer script error

lilmama7575 · « **Reply #9 on:** November 16, 2010, 02:40:45 PM »

If it helps any.. he is running xp on his laptop using service pack 3

Allan · « **Reply #10 on:** November 16, 2010, 02:51:35 PM »

http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/modelContent.jsp?ct=SB&os=&category=&moid=1364544&rpn=PSAA5U&modelFilter=A105-S2131&selCategory=3&selFamily=1073768663

lilmama7575 · « **Reply #11 on:** November 16, 2010, 02:54:33 PM »

Ok we have the realtek high definition audio on the computer. it is detecting it but has yellow exclamation marks. Also microsoft WINMM WDM audio compatibility driver also with yellow exclamation. Have tried reinstalling the realtek and still does the same thing. Dont know where we have to backtrack. I just want to get his comp up and running.

lilmama7575 · « **Reply #12 on:** November 16, 2010, 02:57:53 PM »

OK he downloaded all three of those and still comes back with the dreaded excalmation.

Allan · « **Reply #13 on:** November 16, 2010, 03:05:18 PM »

In the link I posted click on the Download tab. Then enter your Operating System. Then choose "driver" in the dropdown box. Then download and install the chipset driver and any other drivers you need. And don't just "download" them. After they are downloaded you need to install them.

lilmama7575 · « **Reply #14 on:** November 16, 2010, 03:17:15 PM »

ok besides the chip driver and audio driver i am not sure what else is needed to make this work. there is lan drivers and a few others.

Allan · « **Reply #15 on:** November 16, 2010, 03:21:27 PM »

Install the chipset driver. Reboot. Install the audio driver(s). Then install any drivers where there are still exclamation marks in device manager.

lilmama7575 · « **Reply #16 on:** November 16, 2010, 03:24:34 PM »

Now with the ones that say windows.. Will downloading these fix that also. Are they connected? Or do I need to get them from the windows website. there are quite a few things that went into yellow

Allan · « **Reply #17 on:** November 16, 2010, 03:29:36 PM »

I don't understand what you're talking about.

lilmama7575 · « **Reply #18 on:** November 16, 2010, 03:34:32 PM »

Not only are the Realtek audio devices in yellow but so are some that say Windows. Last night I was trying to search on the Windows website for drivers also. But not sure if I was doing this right thing. There are a few others but I am not sure which ones are needed

Allan · « **Reply #19 on:** November 16, 2010, 03:38:31 PM »

Are you looking in device manager? Is that all the items say - "Windows"?

lilmama7575 · « **Reply #20 on:** November 16, 2010, 03:42:00 PM »

Microsoft WINMM WDM Audio Compat. driver..... Realtek High Def Audio. those are the ones in yellow. But there has been times when there are more. Also in hidden in the non-plug and play drivers. ( adfs... AMPSE.....Serial) are with yellow exclamation marks

lilmama7575 · « **Reply #21 on:** November 16, 2010, 03:50:44 PM »

Also twice we have tried to download realtek and it is getting stuck about half way in, making his comp freeze

lilmama7575 · « **Reply #22 on:** November 16, 2010, 04:09:24 PM »

Finally got realtek downloaded and the chipset driver. Still in yellow. I dont know what we are missing. Do we need the LAN driver? Or any others.

lilmama7575 · « **Reply #23 on:** November 16, 2010, 06:12:42 PM »

Atheros AR5006EG Wireless Network Adapter   PCI\VEN_168C&DEV_001C&SUBSYS_7106144F&REV_01\4&1BF192B7&0&0020   This device is disabled.
Microsoft Kernel Acoustic Echo Canceller   SW\{4245FF73-1DB4-11D2-86E4-98AE20524153}\{9B365890-165F-11D0-A195-0020AFD156E4}   39
Microsoft Kernel Audio Splitter   SW\{2F412AB5-ED3A-4590-AB24-B0CE2AA77D3C}\{9B365890-165F-11D0-A195-0020AFD156E4}   39
Microsoft Kernel DLS Synthesizer   SW\{8C07DD50-7A8D-11D2-8F8C-00C04FBF8FEF}\DMUSIC   39
Microsoft Kernel DRM Audio Descrambler   SW\{EEC12DB6-AD9C-4168-8658-B03DAEF417FE}\{ABD61E00-9350-47E2-A632-4438B90C6641}   39
Microsoft Kernel GS Wavetable Synthesizer   SW\{6C1B9F60-C0A9-11D0-96D8-00AA0051E51D}\{9B365890-165F-11D0-A195-0020AFD156E4}   39
Microsoft Kernel Wave Audio Mixer   SW\{B7EAFDC0-A680-11D0-96D8-00AA0051E51D}\{9B365890-165F-11D0-A195-0020AFD156E4}   39
Microsoft Streaming Clock Proxy   SW\{97EBAACC-95BD-11D0-A3EA-00A0C9223196}\{53172480-4791-11D0-A5D6-28DB04C10000}   39
Microsoft Streaming Quality Manager Proxy   SW\{DDF4358E-BB2C-11D0-A42F-00A0C9223196}\{97EBAACB-95BD-11D0-A3EA-00A0C9223196}   39
Microsoft Streaming Service Proxy   SW\{96E080C7-143C-11D1-B40F-00A0C9223196}\{3C0D501A-140B-11D1-B40F-00A0C9223196}   39
Microsoft WINMM WDM Audio Compatibility Driver   SW\{CD171DE3-69E5-11D2-B56D-0000F8754380}\{9B365890-165F-11D0-A195-0020AFD156E4}   39
Realtek High Definition Audio   HDAUDIO\FUNC_01&VEN_10EC&DEV_0861&SUBSYS_1179FF10&REV_1003\4&396EF7C8&0&0301   39

Here is a list of errors from system information. These are the things that are having the problems. HELP PLZ...

Allan · « **Reply #24 on:** November 17, 2010, 05:35:29 AM »

I didn't ask about system information. I asked about device manager.

lilmama7575 · « **Reply #25 on:** November 17, 2010, 02:02:33 PM »

We called Microsoft. There are three drivers in the list I posted that shouldnt be there. The guy said meaning those are the viruses hidden in the drivers. He said we have to do a full wipe on it because trying to actually find them would take a long time.

lilmama7575 · « **Reply #26 on:** November 17, 2010, 02:03:11 PM »

And yes. We were looking in device manager. All those listed were in yellow.

Allan · « **Reply #27 on:** November 17, 2010, 02:13:20 PM »

Okay. Thanks for the update and good luck. Let us know how things work out.

Computer Hope Forum

News:

Author Topic: Help with sound drivers (Read 21954 times)

lilmama7575

Allan

lilmama7575

lilmama7575

Allan

lilmama7575

Allan

lilmama7575

lilmama7575

lilmama7575

Allan

lilmama7575

lilmama7575

Allan

lilmama7575

Allan

lilmama7575

Allan

lilmama7575

Allan

lilmama7575

lilmama7575

lilmama7575

lilmama7575

Allan

lilmama7575

lilmama7575

Allan