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Author Topic: Help, please. stop: 0x0000008E, white screens at windows update, no disk presen  (Read 3992 times)

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txlajett

    Topic Starter


    Greenhorn

    • Experience: Beginner
    • OS: Unknown
    I'd be grateful for any help I can get regarding this matter.
    I cannot use windows update/downloads as I get a white screen.
    I cannot use my McAfee because when I load it, it shows only a white screen.
    I cannot reformat, as it tells me that there is no disk present.
    Here is my system info:

    AMD Athlon 64 X2 6000+
    Windows XP Home Edition SP3 (Build 2600)
    CPU Arch : 1 CPU - 2 Cores - 2 Threads
    CPU PSN : AMD Athlon 64 X2 Dual Core Processor 6000+
    CPU EXT : MMX(+), 3DNow!(+), SSE (1, 2, 3), x86-64, AMD-V
    CPUID : F.3.3 / Extended : F.43
    CPU Cache : L1 : 2 x 64 / 2 x 64 KB - L2 : 2 x 1024 KB
    Core : Windsor (90 nm) / Stepping : JH-F3

    Freq : 3013.98 MHz (200.93 * 15)
    MB Brand : Biostar
    MB Model : N61PB-M2S
    NB : NVIDIA MCP61 rev A3
    SB : NVIDIA MCP61 rev A2

    GPU Type : NVIDIA GeForce 8800 GTS
    GPU Clocks : Core 513 MHz / RAM 792 MHz
    DirectX Version : 9.0c

    RAM : 2048 MB DDR2 Single Channel
    RAM Speed : 376.7 MHz (Unknown) @ 5-5-5-15
    Slot 1 : 2048MB (6400)
    Slot 1 Manufacturer : G.Skill


    PCI Devices
    -------------------------------------------------------------------------

    Description RAM Memory Controller
    Location bus 0 (0x00), device 0 (0x00), function 0 (0x00)

    Anyone have a solution?
    Grateful for any useful information.

    Broni


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    Quote
    I cannot reformat, as it tells me that there is no disk present.
    How exactly are you trying to do it?

    txlajett

      Topic Starter


      Greenhorn

      • Experience: Beginner
      • OS: Unknown
      Since it won't let me just update or repair windows, I boot from cd and install with the windows xp cd.  it loads, and when it gets to the install or repair part, whatever i press (R or enter), it tells me that there is no disk detected (or no hard drive installed is what it told me after i took the entire thing apart and put it back together).  It will still turn on and I can get on line, I am using the pc to ask questions here, and I can still run most programs, but when ever i try to do anything with windows/ microsoft, be it log into hot mail, or messenger, or try to get downloads or uipdates at their sites, I get white screens that say done.

      Broni


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      Quote
      I boot from cd and install with the windows xp cd
      Do you remove all partitions, create new one and format it first?

      txlajett

        Topic Starter


        Greenhorn

        • Experience: Beginner
        • OS: Unknown
        I cannot even get that far.  This is what happens when I boot from cd.
        I click boot from cd, the setup inspects hardware configuration,
        windows setup loads files
        windows setup starts windows
        I have the option to press enter to set up windows xp, or to repair the installed windows xp
        Which ever option I choose I get the same message:
        Setup did not find any hard disk drives installed on your computer.
        and I am advised to check the driver power, etc and if it's all connected to check the  disk related hardware configuration.

        If I start the machine regularly, through the hard *censored*, the computer starts up and I am able to access the internet and run a game that I play over the web.
        However, I cannot download anything from microsoft, cannot access my hotmail/login.  I am directed to a blank white page with the correct address but nothing on it.  Also, running yahoo messenger, I can send messages and apparently receive them, but the message screen is white, so I cannot read them.
        I cannot access search on my machine and also cannot access user accounts, same issue, blank screens.  I cannot use my McAfee also, starting it gives me a blank screen.
        This is driving me crazy. 

        JJ 3000



          Egghead
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        Do you have a SATA hard drive?

        How is the hard drive reported in BIOS?
        Save a Life!
        Adopt a homeless pet.
        http://www.petfinder.com/

        txlajett

          Topic Starter


          Greenhorn

          • Experience: Beginner
          • OS: Unknown
          I do have a sata 500 GB, SATA/16MB cache
          WD5000AAKS

          I"m not sure how to find out how it reads on the BIOS

          JJ 3000



            Egghead
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          Do you have a floppy drive?
          Save a Life!
          Adopt a homeless pet.
          http://www.petfinder.com/

          txlajett

            Topic Starter


            Greenhorn

            • Experience: Beginner
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            Yes, but I have never used it. 

            My motherboard is biostar amd socket am2
            my drive is WD5000AAKS, 500MB/16MB cache
            I am also using an nvidia geforce8800 gts graphics card
            I do not know how much more information I can give, but I am happy to answer any questions that get me closer to a solution.

            txlajett

              Topic Starter


              Greenhorn

              • Experience: Beginner
              • OS: Unknown
              Also, in my device manager under IDE ATA/ATAPI controllers I have
              3 primary IDE channels
              3 secondary IDE channels
              3 standard dual channel PCI IDE controllers

              under SCSI and RAID controllers are listed
              Promise SATA console SCSI processor
              Windows Promise SATA300 TX4/TX2/7799(tm) IDE controller

              JJ 3000



                Egghead
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              You need to go to your computer manufacturers website and download the sata driver and put it on a floppy.
              Very early on in the install you will see a message at the bottom of the screen that says to press F6 to install a third party SCSI or RAID driver. Press F6 there and insert the floppy.
              Save a Life!
              Adopt a homeless pet.
              http://www.petfinder.com/

              txlajett

                Topic Starter


                Greenhorn

                • Experience: Beginner
                • OS: Unknown
                Thanks, I will do that. 

                Ironman



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                If JJ 3000 suggestion doesn't help (but I'm pretty sure it will) it could be a HaxDoor virus:
                http://support.microsoft.com/kb/903251/en-us


                txlajett

                  Topic Starter


                  Greenhorn

                  • Experience: Beginner
                  • OS: Unknown
                  I was unable to dl the driver fromt he site, but I did get some of their diagnostic software and have since learned I have a defective hard drive.  I am in the process of having it replaced.
                  I thank you for your suggestions.