Firefox crashes after some interval

[sagngh8]

Hi,

I am trying to take the screen shot of the browser using selenium Rc.All the browsers works fine except firefox which crashes after taking some no of snapshots and give the following error.I am not able to figure out the error and the reason

behind it.Pls help me.

Error Message:firefox has stopped working


Problem signature:
  Problem Event Name:   BEX
  Application Name:   firefox.exe
  Application Version:   1.9.2.3989
  Application Timestamp:   4cf9293f
  Fault Module Name:   fwpuclnt.dll
  Fault Module Version:   6.1.7600.16385
  Fault Module Timestamp:   4a5bda07
  Exception Offset:   00001270
  Exception Code:   c0000005
  Exception Data:   00000008
  OS Version:   6.1.7600.2.0.0.16.7
  Locale ID:   1033
  Additional Information 1:   0a9e
  Additional Information 2:   0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:   0a9e
  Additional Information 4:   0a9e372d3b4ad19135b953a78882e789

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Operating environment:
OS:Windows2008
Browser :FF3.X

An early reply will be appreciated,
Thanks Sagar.

[Allan]

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

[soybean]

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html

Does that really apply to a browser crash?  As I understand the OP's situation, his browser crashed, not his OS, not his computer, so he does not actually get BSOD screens.

I am trying to take the screen shot of the browser using selenium Rc.

Why not just use the Print Screen button on your keyboard?  Holding the Alt key before pressing the Print Screen button captures only the active window, not the entire screen; that's useful when you want to capture a window that does not cover your entire display area.

[BC_Programmer]

From one of the many many threads you've started all over the place about this:

It would probably be more helpful to go into Firefox and enter "about:crashes" in the address bar (without the quotes), and click on one or more of the most recent crashes logged, and copy that info over to this thread.

That as well as trying Firefox with all addons disabled except for Selenium IDE.

[Allan]

Does that really apply to a browser crash? 

We won't know until we see the report, will we? I'd like to be sure.

[soybean]

We won't know until we see the report, will we? I'd like to be sure.

Well, I'm not familiar with that diagnostic app but will a report even be generated if no actual BSOD occurs?  Again, the issue here is a browser crash, not BSOD.

[BC_Programmer]

BSODViewer is for viewing BSOD errors. BSOD errors are from kernel mode faults.

the "program.exe has stopped working" errors are General Protection faults that occur in user mode. No dump information will be stored where BlueScreenViewer will look for it.

Firefox stores dump information when it crashes (and uploads it to Mozilla, if "submit crash reports" is enabled) These are accessed by using about:crashes to view such information, and provide Firefox-specific information about the state of the program when it crashed, as well as what plugin/addons/extensions and so forth are installed.

However, googling for their error message, firefox, as well as this "selenium" product, it is not an uncommon problem, even if we ignore the 6 or 7 other forums that this exact question has been copy-pasted to.

Since the program in question acts as a firefox plugin, either the plugin itself is causing the problem or the plugin is conflicting with some other installed plugin. Thus my suggestion to try running with only the selenium plugin active. (Safe mode would fix the problem but only because they would no longer be using the add-on at all).

[Allan]

You guys are right and I'm wrong. I took a quick look at the error message and thought it was a crash dump not an app error. My mistake and thanks for keeping the OP on track