I have ran the software inspector several times from both IE and firefox. I was able to update all the software except fro the IE patches listed above, and also it keeps saying I need to update my firefox from version 3.5.10 to the latest 3.5.16. I have downloaded the upgrade several times, and when I check from in firefox it says I am running version 3.5.16. I also checked for updates from within firefox and it said no updates were available.