Sorry I will try again, When I turn on my PC it runs through the setup process until it gets to the user name to log on, it shows just the one icon name there is not another icon for Guest. I then click on the named icon it then takes me to the username and password boxes I do not have to enter a password just leave password box clear, click on username to open windows system but now that I am into windows I cannot change or use any programs I get the message saying I do not have any administrator rights and to contact the administrator.
I wish to be able to get into the system to format the HDD so as to put on a new operating system.
I Have tried when switching on the computer pressing the F12 key to take me onto Diagnostics where I get the (error code 1000-0146 message says unit 0:IDF Status failed Status byte =64 control code=1MSG=No Additional sense information)
hope this Now makes sense I am a complete novice this laptop was given to me by daughter who cannot remember any passwords for admin rights please be gentle HELP
TGS