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Author Topic: Computer Freezes when connected to Internet  (Read 3991 times)

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Rudy

    Topic Starter


    Greenhorn

    Computer Freezes when connected to Internet
    « on: January 06, 2011, 10:42:02 AM »
    Hello,
    few days ago my notebook suddenly stopped responding, so I did a manual reboot(nothing else worked). Since this time it freezes everytime I connect to Internet, via wifi or ethernet . I can work on the computer without any problems while it isn't connected. I was trying to figure out what is wrong with the system, so I have done some antivirus/spyware scans (SaS, MBAM and avast). These scans found some unwanted files so I get rid of them, but this didn't help with my issue.
    Also I tried to run Windows in a Safe Mode and here everything works without any problem, including internet access. I tried to look for some kind of solution for my problem and the only thing I have found is that my system may be still infected.
    I would like to ask for your help(I'm using Windows Vista).

    SAS didn't display any log file under the "Statistics/Logs" tab so I wasn't able to attach the log file of the scan.

    Also i had a problem during instalation of HJT. During the instalation it popped up a window with this message: 'Microsoft' is not a valid short file name.

    MBAM log:
    ****************************************
    Malwarebytes' Anti-Malware 1.50.1.1100
    www.malwarebytes.org

    Database version: 5471

    Windows 6.0.6002 Service Pack 2
    Internet Explorer 8.0.6001.18999

    6. 1. 2011 18:04:22
    mbam-log-2011-01-06 (18-04-22).txt

    Scan type: Quick scan
    Objects scanned: 160294
    Time elapsed: 5 minute(s), 40 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)

    ****************************************

    Allan

    • Moderator

    • Mastermind
    • Thanked: 1260
    • Experience: Guru
    • OS: Windows 10
    Re: Computer Freezes when connected to Internet
    « Reply #1 on: January 06, 2011, 10:53:19 AM »
    Please follow the instructions in the following link and post your logs:
    http://www.computerhope.com/forum/index.php/topic,46313.0.html

    Rudy

      Topic Starter


      Greenhorn

      Re: Computer Freezes when connected to Internet
      « Reply #2 on: January 06, 2011, 12:00:55 PM »
      I finally made HJT to run so here's the log :)


      Logfile of Trend Micro HijackThis v2.0.4
      Scan saved at 19:54:38, on 6. 1. 2011
      Platform: Windows Vista SP2 (WinNT 6.00.1906)
      MSIE: Internet Explorer v8.00 (8.00.6001.18999)
      Boot mode: Normal

      Running processes:
      C:\Windows\system32\Dwm.exe
      C:\Windows\Explorer.EXE
      C:\Windows\system32\taskeng.exe
      C:\Program Files\Synaptics\SynTP\SynTPStart.exe
      C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
      C:\Windows\RtHDVCpl.exe
      C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
      C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
      C:\Program Files\HP\QuickPlay\QPService.exe
      C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
      C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
      C:\Program Files\Windows Defender\MSASCui.exe
      C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
      C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
      C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
      C:\Program Files\TortoiseSVN\bin\TSVNCache.exe
      C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
      C:\Program Files\DigitalPersona\Bin\DpAgent.exe
      C:\Program Files\Alwil Software\Avast5\AvastUI.exe
      C:\Program Files\Common Files\Java\Java Update\jusched.exe
      C:\Windows\ehome\ehtray.exe
      C:\Program Files\Windows Media Player\wmpnscfg.exe
      C:\Windows\system32\SearchFilterHost.exe
      C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
      C:\Windows\ehome\ehmsas.exe
      C:\Windows\system32\wbem\unsecapp.exe
      C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
      C:\Program Files\Trend Micro\HiJackThis\sniper.exe

      R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
      R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
      R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=cs_sk&c=81&bd=Pavilion&pf=laptop
      R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
      R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
      R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=cs_sk&c=81&bd=Pavilion&pf=laptop
      R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
      R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
      R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 00-1e-68-48-1c-3f:80
      R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
      O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
      O2 - BHO: Podpora odkazu pro Adobe PDF Reader - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
      O2 - BHO: DigitalPersona Personal Extension - {395610AE-C624-4f58-B89E-23733EA00F9A} - C:\Program Files\DigitalPersona\Bin\DpOtsPluginIe8.dll
      O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
      O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
      O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
      O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
      O4 - HKLM\..\Run: [SynTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exe
      O4 - HKLM\..\Run: [SMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
      O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
      O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
      O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
      O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
      O4 - HKLM\..\Run: [OnScreenDisplay] C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
      O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\YouCam" update "Software\CyberLink\YouCam\1.0"
      O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
      O4 - HKLM\..\Run: [HP Health Check Scheduler] [ProgramFilesFolder]Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
      O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
      O4 - HKLM\..\Run: [WAWifiMessage] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
      O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
      O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
      O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
      O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
      O4 - HKLM\..\Run: [DpAgent] C:\Program Files\DigitalPersona\Bin\dpagent.exe
      O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
      O4 - HKLM\..\Run: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
      O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
      O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
      O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
      O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
      O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
      O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
      O8 - Extra context menu item: E&xportovať do programu Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
      O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
      O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
      O9 - Extra button: ICQ7 - {88EB38EF-4D2C-436D-ABD3-56B232674062} - C:\Program Files\ICQ7.0\ICQ.exe
      O9 - Extra 'Tools' menuitem: ICQ7 - {88EB38EF-4D2C-436D-ABD3-56B232674062} - C:\Program Files\ICQ7.0\ICQ.exe
      O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
      O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
      O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
      O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
      O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
      O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
      O23 - Service: AVG Free8 WatchDog (avg8wd) - Unknown owner - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe (file missing)
      O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe
      O23 - Service: @C:\Program Files\DigitalPersona\Bin\DpHostW.exe,-128 (DpHost) - DigitalPersona, Inc. - C:\Program Files\DigitalPersona\Bin\DpHostW.exe
      O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
      O23 - Service: Služba Google Update (gupdate1c9c594e05001de) (gupdate1c9c594e05001de) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
      O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
      O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
      O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
      O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
      O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
      O23 - Service: MPICH2 Process Manager, Argonne National Lab (mpich2_smpd) - Argonne National Lab - C:\MPICH2\bin\smpd.exe
      O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
      O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\Windows\system32\GameMon.des.exe (file missing)
      O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
      O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
      O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe
      O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
      O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies, Inc. - C:\Program Files\WinPcap\rpcapd.exe

      --
      End of file - 9631 bytes

      Rudy

        Topic Starter


        Greenhorn

        Re: Computer Freezes when connected to Internet
        « Reply #3 on: January 07, 2011, 01:17:41 PM »
        Hello,
        sorry for double post, but I already found out what's wrong a got my problem fixed. ;)