Unable to play DVDs after Windows reinstalled

[jessp2010]

Hi all,

Firstly, apologies if this is in the wrong forum! I'm not sure whether this is a problem with my computer itself, or the program in question.

A few months ago I had to have Windows reinstalled on my computer after a virus, and since then I haven't been able to play DVDs on here. I transferred a copy of PowerDVD I had backed up onto my new C:/ drive but when I put a DVD in and open PowerDVD nothing happens. I clicked on the Help button of PowerDVD and it told me 'Unable to load file -- PowerDVD.HLP.'

When I looked into this problem a while ago the Windows Help section said something about needing a DVD decoder. However, it seems I am able to play DVDs in Windows Media Player.

So I'm wondering whether this problem is because I don't have a DVD decoder, or because I need to re-install (or buy a new copy of) PowerDVD properly.

Any help would be appreciated, thanks!

My computer is a Windows XP, SP3. I've attached a screenshot with further computer spec details.

[reddevilggg]

and since then I haven't been able to play DVDs on here.

However, it seems I am able to play DVDs in Windows Media Player.

What do you want help with, exactly?? Do you want PowerDVD to work??

There are various DVD playing software out there that are free. VLC being a good one

http://www.videolan.org/vlc/

[Allan]

Are you saying that the only problem seems to be with PowerDVD? If so, I agree with the above post - give VLC or GOM Player a shot.

[patio]

Jess,

I removed your attachment as it contained your Win Product Code....