Strange question re: trouble viewing specific site

[crystaldb23237]

I designed a site for a charity and for the most part everything is great. The one problem I am facing is that I have 2 people (out of at least 100) that can't access the site. These 2 people are not exactly tech-savvy but I need to try and fix the problem (if it is in fact my problem to fix). It's a very simple, one-page site. I can see it fine on PC and Mac, multiple browsers, in and out of the house and on different OS. I'm not sure what I can do. Here is the site -

http://www.hockey4hope.org

Thanks in advance for any help you can offer.

[Broni]

First, find out what browser they're using.
Ask them to try different browser.

[crystaldb23237]

I tried that, but with them not being very tech-savvy I'm not sure that they did. I was hoping there was a way that I could check and/or update my code to make sure that no matter what browser, OS, platform they are using it will still be viewable.

I'm not even sure what they do see when they try to access the site, all they say is that they "can't get to it". I'm at a loss.

[Broni]

Well, how can we help, if you/they don't provide any info?

[Fed]

Server not found

     

     
     
     

     
       
       

         

Firefox can't find the server at www.hockey4hope.org.

       


       
       


    *   Check the address for typing errors such as
          ww.example.com instead of
          www.example.com

    *   If you are unable to load any pages, check your computer's network
          connection.

    *   If your computer or network is protected by a firewall or proxy, make sure
          that Firefox is permitted to access the Web.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>ping http://www.hockey4hope.org
Ping request could not find host http://www.hockey4hope.org. Please check the na
me and try again.

C:\>

Are you sure you have the correct address?

[Broni]

Works here, no problem:

[Fed]

How about pinging it & giving me the IP address Broni?

[crystaldb23237]

It's frustrating, I'm a designer not IT support. I was hoping someone could point me in the direction of some code to make it something that all browsers (older versions too) able to see, if that's even the problem. I've never had an issue like this with a site so I really don't know what to do. I even had them change security and firewall settings and add the site to the safelist and still no luck. Are there specific questions I should get them to answer? Would that even help?

[Broni]

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\Broni>ping www.hockey4hope.org

Pinging hockey4hope.org [64.92.125.17] with 32 bytes of data:
Reply from 64.92.125.17: bytes=32 time=18ms TTL=53
Reply from 64.92.125.17: bytes=32 time=31ms TTL=53
Reply from 64.92.125.17: bytes=32 time=51ms TTL=53
Reply from 64.92.125.17: bytes=32 time=18ms TTL=53

Ping statistics for 64.92.125.17:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 18ms, Maximum = 51ms, Average = 29ms

C:\Users\Broni>

[Broni]

Of course, it's frustrating....for us too.

Are there specific questions I should get them to answer?

Yes. Refer to my reply #1.
In addition, ask them what browser version they use.

How are we suppose to help you, if we can't reproduce the issue?

[Fed]

OK I first used ipconfig /flushdns then used the IP address in my browser search bar & got the following...

If you feel you have reached this page in error, please contact the web site owner:
[email protected]

It may be possible to restore access to this site by following these instructions for clearing your dns cache.

If you are the web site owner, it is possible you have reached this page because:

    * The IP address has changed.
    * There has been a server misconfiguration.
    * The site may have been moved to a different server.

If you are the owner of this website and were not expecting to see this page, please contact your hosting provider.

Queerer & queerer.

[Broni]

Really strange.
Did you try to ping IP?

[Broni]

Ha, if I try to go to: http://64.92.125.17, I'm getting same error:
If you feel you have reached this page in error, please contact the web site owner:
[email protected]

[Broni]

However ping works...

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\Broni>ping 64.92.125.17

Pinging 64.92.125.17 with 32 bytes of data:
Reply from 64.92.125.17: bytes=32 time=16ms TTL=53
Reply from 64.92.125.17: bytes=32 time=43ms TTL=53
Reply from 64.92.125.17: bytes=32 time=48ms TTL=53
Reply from 64.92.125.17: bytes=32 time=41ms TTL=53

Ping statistics for 64.92.125.17:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 16ms, Maximum = 48ms, Average = 37ms

C:\Users\Broni>

[Fed]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>ping 64.92.125.17

Pinging 64.92.125.17 with 32 bytes of data:

Reply from 64.92.125.17: bytes=32 time=275ms TTL=53
Reply from 64.92.125.17: bytes=32 time=1585ms TTL=53
Reply from 64.92.125.17: bytes=32 time=509ms TTL=53
Reply from 64.92.125.17: bytes=32 time=488ms TTL=53

Ping statistics for 64.92.125.17:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 275ms, Maximum = 1585ms, Average = 714ms

C:\>

Have you flushed your own DNS Bronie, yours could be an old worn out one.