re-download for Nero 8 Ultra, paid, ext download paid?

[lectrocrew]

I bought this software 9/1/2008 $49.95 + Extended Download Service $5.99. (I rarely used this software, but have another hard drive I bought since then, installed in this machine). I only use this software on 1 PC at a time, as agreed. But when I access my account on Nero it shows "no downloads available". Why can't I download my original Nero 8 install.exe file now? I paid for extended downloads.

[patio]

Not sure why...but i'd contact Nero...

[lectrocrew]

Not sure why...but i'd contact Nero...

Solved. I had contacted Nero customer service and they kept linking me to a Nero 8 'Upgrade' file, Which is only usefull to me as a Nero 10 install file (for $69.99 since I don't have Nero 8 currently installed)
But I was persistant with my point that I had purchased the extended download service and today they sent me the install.exe file for my original Nero 8 Ultra Edition. I now have it installed and running fine.
My download still does not show up on my Nero account page, but I have the install file saved to 2 external drives and a flash drive. 
So I'm happy.
Thanks Patio! 

[patio]

Good news...
As always...the squeaky wheel gets the grease...good persistence on your part.