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Author Topic: Blank Screen  (Read 3773 times)

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sherman454

    Topic Starter


    Starter

    • Experience: Experienced
    • OS: Windows XP
    Blank Screen
    « on: April 21, 2011, 05:22:30 PM »
    Sorry in advance if this is in the wrong section.

    OK, so I'm on my Laptop (HP Compaq 6715s) basically i have gone to turn it in, it has shown everything it usually does but when it starts to load my main home screen, its a blank screen, my mouse is still there and i can move it, but nothing appears. It works fine if it is in safe mode, and I'm currently in VGA mode.
    Also change the screen resolution it also goes blank. I have a look on line and nothing seems to work

    I am running:

    MS Windows XP Professional 32-bit SP3

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    Geek-9pm


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    Re: Blank Screen
    « Reply #1 on: April 21, 2011, 05:47:00 PM »
    Remove any and all USB devices.and try again.
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    JJ 3000



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    Re: Blank Screen
    « Reply #2 on: April 21, 2011, 06:52:57 PM »
    What happens if you try "Last Known Good Configuration" from the advanced startup screen?
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    sherman454

      Topic Starter


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      • Experience: Experienced
      • OS: Windows XP
      Re: Blank Screen
      « Reply #3 on: April 22, 2011, 02:25:32 PM »
      Unplugging the USB's did not work.

      The last good configure still has a black screen.
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      Computer_Commando



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      Re: Blank Screen
      « Reply #4 on: April 22, 2011, 02:34:31 PM »
      Either drivers are corrupted or graphics chip has failed.
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      JJ 3000



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      Re: Blank Screen
      « Reply #5 on: April 22, 2011, 11:44:10 PM »
      Quote from: Computer_Commando on April 22, 2011, 02:34:31 PM
      Either drivers are corrupted or graphics chip has failed.

      I would say the driver is the culprit since it works in safe mode.


      sherman454,


      Log into safe mode with networking. Click here.  and download a fresh copy of your video driver.

      Install the driver and boot back into normal mode. Same problem?
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      Computer_Commando



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      Re: Blank Screen
      « Reply #6 on: April 23, 2011, 12:24:48 PM »
      Quote from: JJ 3000 on April 22, 2011, 11:44:10 PM
      I would say the driver is the culprit since it works in safe mode...
      Not necessarily.  There's a recent thread where the card only worked in safe mode, would go blank in normal mode.  Drivers were updated, same result.  Card tried in different computer, same result.
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      sherman454

        Topic Starter


        Starter

        • Experience: Experienced
        • OS: Windows XP
        Re: Blank Screen
        « Reply #7 on: April 24, 2011, 05:28:40 AM »
        Quote from: JJ 3000 on April 22, 2011, 11:44:10 PM
        I would say the driver is the culprit since it works in safe mode.


        sherman454,


        Log into safe mode with networking. Click here.  and download a fresh copy of your video driver.

        Install the driver and boot back into normal mode. Same problem?

        It will not install, it says:
        "setup did not find a driver compatible with your current hardware or operating system"

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        JJ 3000



          Egghead
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        Re: Blank Screen
        « Reply #8 on: April 24, 2011, 02:33:27 PM »
        Are you sure that you have a HP Compaq 6715s ?
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        sherman454

          Topic Starter


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          • Experience: Experienced
          • OS: Windows XP
          Re: Blank Screen
          « Reply #9 on: April 24, 2011, 04:11:04 PM »
          Yes, its wrote on it.
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          subhashchy



            Greenhorn

            • Experience: Experienced
            • OS: Unknown
            Re: Blank Screen
            « Reply #10 on: April 24, 2011, 04:52:07 PM »
            goto safe mode and uninstall the video driver, reboot in normal mode and see if it boots up ?

            If still problems  then try first disable all third party services from MSCOnfig and boot in normal mode. If it boots correctly, start 5 more services through MSConfig and reboot. Reboot until you find the faulty driver. time consuming :(.
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