Ok. Now we'll see if we can fix that.SUPERAntiSpyware
If you already have SUPERAntiSpyware be sure to check for updates before scanning!Download
SuperAntispyware Free Edition (SAS)* Double-click the icon on your desktop to run the installer.
* When asked to
Update the program definitions, click
Yes* If you encounter any problems while downloading the updates, manually download and unzip them from here
* Next click the
Preferences button.
•Under
Start-Up Options uncheck
Start SUPERAntiSpyware when Windows starts
* Click the
Scanning Control tab.
* Under Scanner Options make sure only the following are checked:
•Close browsers before scanning
•Scan for tracking cookies
•Terminate memory threats before quarantining
•
Please leave the others unchecked•Click the
Close button to leave the control center screen.
* On the main screen click
Scan your computer* On the left check the box for the drive you are scanning.
* On the right choose
Perform Complete Scan* Click
Next to start the scan. Please be patient while it scans your computer.
* After the scan is complete a summary box will appear. Click
OK* Make sure everything in the white box has a
check next to it, then click
Next* It will quarantine what it found and if it asks if you want to reboot, click
Yes•To retrieve the removal information please do the following:
•After
reboot, double-click the
SUPERAntiSpyware icon on your desktop.
•Click
Preferences. Click the
Statistics/Logs tab.
•Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
•It will open in your default text editor (preferably
Notepad).
•Save the notepad file to your desktop by clicking (in notepad) File > Save As...
* Save the log somewhere you can easily find it. (normally the desktop)
* Click close and close again to exit the program.
*
Copy and Paste the log in your post.
**********************************************
Please download Malwarebytes Anti-Malware from
here.Double Click mbam-setup.exe to install the application.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select "Perform Full Scan", then click Scan.
- The scan may take some time to finish,so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
- Please save the log to a location you will remember.
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
- Copy and paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.*************************************************
Download
DDS from
HERE or
HERE and save it to your desktop.
Vista users right click on
dds and select
Run as administrator (you will receive a UAC prompt, please allow it)
*
XP users Double click on dds to run it.
* If your antivirus or firewall try to block
DDS then please allow it to run.
* When finished
DDS will open two (2) logs.
1)
DDS.txt2)
Attach.txt* Save both logs to your desktop.
* Please
copy and paste the entire contents of both logs in your next reply.
Note: DDS will instruct you to post the Attach.txt log as an attachment.
Please just post it as you would any other log by copying and pasting it into the reply.