My emails are downloaded into Outlook and Norton 360 AntiVirus is on the tookbar which allows me to train Norton what are spam messages. The icons for Norton have disappeared and I am unable to locate anything to do with Norton in Outlook. In working with a Norton representative, he ran an SFC scan and I keep getting error messages during this scan which advised to put "Windows XP Professional Service Pack 3 CD in to repair. When I do, it tells me this is not the correct CD. I keep my computer automatically updated and have had the service pack 3 on my computer since it became available. However I was told to download the service pack 3 ISO - 9660 - CD image file which I did, put it on the CD and have tried to use it to correct this problem. I am not comfortable or knowledgeable enough to be able to try other things or check to see if this is just a simple setting that was mistakenly changed in Outlook. Has anyone had this issue or have any suggestions for me?http://www.computerhope.com/forum/Smileys/classic/cry.gif