About half an hour ago my sister got a virus that Avira Anti Personal (free addition) caught, which she deleted when given the various options. She said the pop-ups kept coming, then computer crashed.
She forced restart/powerdown and got to a black/empty desktop with some icons blocked in bottom right, and quicklaunch icons gone.
Start menu shows empty when selecting program.
So i restarted into safe mode and had the same issue - empty program folder in start up, and I tried to do a system restore in safe mode but nothing happened.
She remembers nothing about the virus name and claims to have just been surfing when the virus detection popups/crash occured.
Please advise,
Thank you
