Windows 7 desktop will not connect to Internet but still says it's connected

[Jethrok]

I have a desktop with windows 7. My xbox 360, playstation 3, and my iPod touch can use the wireless just fine. But 2 weeks ago my computer decided it was not going to connect. When I go into the network settings it says everything is working and that I'm connected. But when I try to launch google chrome it says it crashed and cannot connect. Online games won't connect to servers. I can't even get an update for norton 360. Iv scanned several times and I don't have any viruses. I need this fixed to finish an online class for high school. I'm 2 weeks behind. I'm usually good with computers but I could not get this to work. Plz help me!

[Jethrok]

Forgot to add computer specs.  I'm running the professional version of 7,  4 gigs of ram. I use a 1.5 TB hard drive. it was built from purchased parts from newegg.com

[Broni]

Please download MiniToolBox and run it.

Checkmark following boxes:

• Report IE Proxy Settings
• Report FF Proxy Settings
• List content of Hosts
• List IP configuration
• List last 10 Event Viewer log
• List Users, Partitions and Memory size

Click Go and post the result.

[Jethrok]

Ok I downloaded it on my dads computer then transfered via USB drive to my computer then ran the program. then I transfered the results back to my dads computer because theres no way I was gonna re-typ all of this.

MiniToolBox by Farbar
Ran by Chris (administrator) on 07-08-2011 at 16:07:15
Windows 7 Professional  (X64)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================


127.0.0.1            activate.adobe.com
127.0.0.1            practivate.adobe.com
127.0.0.1            ereg.adobe.com
127.0.0.1            activate.wip3.adobe.com
127.0.0.1            wip3.adobe.com
127.0.0.1            3dns-3.adobe.com
127.0.0.1            3dns-2.adobe.com
127.0.0.1            adobe-dns.adobe.com
127.0.0.1            adobe-dns-2.adobe.com
127.0.0.1            adobe-dns-3.adobe.com
127.0.0.1            ereg.wip3.adobe.com
127.0.0.1            activate-sea.adobe.com
127.0.0.1            wwis-dubc1-vip60.adobe.com
127.0.0.1            activate-sjc0.adobe.com
127.0.0.1            adobe.activate.com

========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Chris-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller(NDIS6.20)
   Physical Address. . . . . . . . . : 48-5B-39-AC-F3-68
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::547d:bfd1:5e04:9b67%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, August 07, 2011 3:54:24 PM
   Lease Expires . . . . . . . . . . : Monday, August 08, 2011 3:54:23 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 239622969
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-D3-70-25-48-5B-39-AC-F3-68
   DNS Servers . . . . . . . . . . . : 24.247.15.53
                                       66.189.0.100
                                       24.178.162.3
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{D2AD7EC0-046F-49E8-86C1-CA6C2737BE3F}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  24.247.15.53

Ping request could not find host google.com. Please check the name and try again.
Server:  UnKnown
Address:  24.247.15.53

Ping request could not find host yahoo.com. Please check the name and try again.

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 11...48 5b 39 ac f3 68 ......Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller(NDIS6.20)
  1...........................Software Loopback Interface 1
 13...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.101     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link     192.168.1.101    276
    192.168.1.101  255.255.255.255         On-link     192.168.1.101    276
    192.168.1.255  255.255.255.255         On-link     192.168.1.101    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.1.101    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.1.101    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 11    276 fe80::/64                On-link
 11    276 fe80::547d:bfd1:5e04:9b67/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/07/2011 04:07:16 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (08/07/2011 03:56:03 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (08/07/2011 03:54:22 PM) (Source: Application Error) (User: )
Description: Faulting application name: jumi.exe, version: 1.0.0.1, time stamp: 0x4dc027cb
Faulting module name: KERNELBASE.dll, version: 6.1.7600.16823, time stamp: 0x4de7264e
Exception code: 0xe06d7363
Fault offset: 0x0000b9bc
Faulting process id: 0xc94
Faulting application start time: 0xjumi.exe0
Faulting application path: jumi.exe1
Faulting module path: jumi.exe2
Report Id: jumi.exe3

Error: (08/07/2011 02:47:37 PM) (Source: Application Error) (User: )
Description: Faulting application name: jumi.exe, version: 1.0.0.1, time stamp: 0x4dc027cb
Faulting module name: wins4f.dll, version: 0.0.0.0, time stamp: 0x48adab15
Exception code: 0x40000015
Fault offset: 0x0000edfa
Faulting process id: 0xd70
Faulting application start time: 0xjumi.exe0
Faulting application path: jumi.exe1
Faulting module path: jumi.exe2
Report Id: jumi.exe3

Error: (08/07/2011 02:39:17 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (08/04/2011 04:09:30 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (08/04/2011 04:02:31 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (08/04/2011 03:04:30 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (08/04/2011 02:54:20 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (08/04/2011 02:46:27 AM) (Source: Application Error) (User: )
Description: Faulting application name: jumi.exe, version: 1.0.0.1, time stamp: 0x4dc027cb
Faulting module name: wins4f.dll, version: 0.0.0.0, time stamp: 0x48adab15
Exception code: 0x40000015
Fault offset: 0x0000edfa
Faulting process id: 0xe3c
Faulting application start time: 0xjumi.exe0
Faulting application path: jumi.exe1
Faulting module path: jumi.exe2
Report Id: jumi.exe3


System errors:
=============
Error: (08/07/2011 03:54:36 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535

Error: (08/07/2011 03:54:36 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535

Error: (08/07/2011 03:54:36 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535

Error: (08/07/2011 03:54:36 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535

Error: (08/07/2011 03:54:36 PM) (Source: PNRPSvc) (User: )
Description: 0x80630801

Error: (08/07/2011 03:54:36 PM) (Source: PNRPSvc) (User: )
Description: 0x80630801

Error: (08/07/2011 03:54:29 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535

Error: (08/07/2011 03:54:29 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535

Error: (08/07/2011 03:54:29 PM) (Source: PNRPSvc) (User: )
Description: 0x80630801

Error: (08/07/2011 03:53:09 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
TfFsMon
TfSysMon


Microsoft Office Sessions:
=========================
Error: (08/07/2011 04:07:16 PM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"C:\Windows\system32\conhost.exe

Error: (08/07/2011 03:56:03 PM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"C:\Windows\system32\conhost.exe

Error: (08/07/2011 02:47:37 PM) (Source: Application Error)(User: )
Description: jumi.exe1.0.0.14dc027cbwins4f.dll0.0.0. 048adab15400000150000edfad7001cc554a99a 1876fC:\Program Files (x86)\Jumi\jumi.exeC:\Windows\system32\wins4f.dlldd7a1a75-c13e-11e0-b539-485b39acf368

Error: (08/07/2011 02:39:17 PM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"C:\Windows\system32\conhost.exe

Error: (08/04/2011 04:09:30 AM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"C:\Windows\system32\conhost.exe

Error: (08/04/2011 04:02:31 AM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"C:\Windows\system32\conhost.exe

Error: (08/04/2011 03:04:30 AM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"C:\Windows\system32\conhost.exe

Error: (08/04/2011 02:54:20 AM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"C:\Windows\system32\conhost.exe

Error: (08/04/2011 02:46:27 AM) (Source: Application Error)(User: )
Description: jumi.exe1.0.0.14dc027cbwins4f.dll0.0.0. 048adab15400000150000edfae3c01cc528b47d 54d56C:\Program Files (x86)\Jumi\jumi.exeC:\Windows\system32\wins4f.dll9f3f55b7-be7e-11e0-b56e-485b39acf368


========================= Memory info: ===================================

Percentage of memory in use: 31%
Total physical RAM: 4095.12 MB
Available physical RAM: 2801.14 MB
Total Pagefile: 8188.38 MB
Available Pagefile: 6737.79 MB
Total Virtual: 4095.88 MB
Available Virtual: 3971.18 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:149.04 GB) (Free:26.36 GB) NTFS
2 Drive d: (EAW_1) (CDROM) (Total:0.63 GB) (Free:0 GB) CDFS
3 Drive e: (Jethrok) (Fixed) (Total:1397.26 GB) (Free:1105.71 GB) NTFS

========================= Users: ========================================

User accounts for \\CHRIS-PC

Administrator            ASPNET                   Chris                   
Guest                    Mcx1-CHRIS-PC           


== End of log ==

[Computer_Commando]

Until Broni comes back, I can see that you're connected to the router & not the modem & therefore not the internet. 
Have you setup DNS servers manually?
Is this a cable modem?
You'll have to diagnose the router settings.  Has anyone been fooling with them?


Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller(NDIS6.20)
   Physical Address. . . . . . . . . : 48-5B-39-AC-F3-68
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::547d:bfd1:5e04:9b67%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, August 07, 2011 3:54:24 PM
   Lease Expires . . . . . . . . . . : Monday, August 08, 2011 3:54:23 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 239622969
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-D3-70-25-48-5B-39-AC-F3-68
   DNS Servers . . . . . . . . . . . : 24.247.15.53
                                       66.189.0.100
                                       24.178.162.3
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{D2AD7EC0-046F-49E8-86C1-CA6C2737BE3F}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

[Broni]

If you're Charter customer those settings seems to be fine.
"Ping" commands indicates that there is indeed no connection.

1. Do you have any errors in Device Manager, especially regarding network adapters?
Even if not I'd suggest reinstalling network adapter driver.

2. Try to bypass router and connect computer straight to the modem.

3. Try some basic troubleshooting steps...

Make sure, your computer is set to obtain IP address automatically.
1. Go Start>Settings>Control Panel (Vista/7 users: Start>Control Panel)
2. Double click Network Connections (Vista/7 users: Network and Sharing Center)
3. Vista/7 users - From the list of tasks on the left, click Manage network connections.
4. For a wired network connection, right-click Local Area Connection, and then select Properties.
For a wireless network connection, right-click Wireless Network Connection, and then select Properties.
5. From the General tab (Vista/7 users: Networking tab), click Internet Protocol (TCP/IP), make sure it is checked, and then click Properties
6. Click Obtain an IP Address Automatically, and then click OK.

If that doesn't work...
Turn off computer. Disconnect router, and modem from power source for 1 minute. At the same time disconnect ethernet cable as well.
Reconnect everything.
Restart computer.

If that doesn't work, bypass router, and connect computer straight to the modem.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista and 7, while holding CTRL, and SHIFT, press Enter).

In Command Prompt window, type in following commands, and hit Enter after each one:
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew
net stop "dns client"
net start "dns client"


Restart computer.

If that doesn't work...
Go Start>Run (Start search in Vista and 7), type in:
cmd
Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

At Command Prompt, type in:
netsh int ip reset reset.log
Hit Enter.
Type in:
netsh winsock reset catalog
Hit Enter.

Restart computer.

[Jethrok]

Holy @$&"!!! It worked! I was so worried. I did everything and nothing worked untill the last thing with the command prompt. The last one worked!!! Thank you so much!!! You guys are awesome!!!

[Broni]

You're very welcome