Ok, so the past few days I've been having some really bizarre issues happening to my computer. I probably should have seeked help sooner, but it really didn't appear as serious to begin with.
The
first symptoms were : My toolbar went grey (back to the Windows 98 Classic look) without my authorization and my sound wasn't working correctly.
I'm not much of a computer expert so I ran Malwarebytes to see if there was any infections. It came up with a few, but none of them appeared to be relevant with my issues, considering after I deleted them, I was still having the same problems.
After rebooting my computer a couple times and going into the settings and somehow managing to change my theme back to the Windows XP theme, I thought nothing of it and moved on. I was resarching and thought perhaps it was just a bug. However my sound was still having issues. I was quite bizarre, actually. I couldn't listen to music on my iTunes or Spotify programs, but it worked for Youtube. Then suddenly it stopped working for Youtube. So I decided to look Google my situation to see if my was common, and not really to my suprise, it seems others have had similar issues with this in the past. I found a web forum discussion helping a guy with the issue that seems similar to mine and I tried fixing my audio by following the directions of this post below:
Have you downloaded new driver installation files? If you're using driver installation files that were on the PC before the virus infection and removal, there's a chance they've been damaged by the infection. Download clean files using plodr's sugestions above and try those. Also, check the Windows services and make sure the Windows Audio Service is set to "Automatic" and is "Started". Click Start, click Run, type services.msc and press Enter. Scroll to Windows Audio, right click it, select "Properties", and make the appropriate changes. Let us know what happens!
Suprisingly it worked so I went about my business.
The
second symptoms I had were that my antivirus (McAfee OAS and Spybot) were both alerting me that backdoor trojans and worms were attempting to attack my computer. So suddenly I was fully convinced that my previous issues were connected with each other. Now every time I start up my computer, I get message from my antivirus softwares. All it does is clean the file, but these are processes, so I'm not sure how to stop the virus attacks.
Another thing is, Mozilla Firefox won't work for me anymore. Every time I try to open it, it just goes straight to a small window telling me it crashed and gives me the option of reporting it to Mozilla. I tried re-installing it, but I still suffered the same issues. So now, I'm using Google Chrome (which isn't very good IMO...)Here's my HijackThis log just in case it might be of any usage. Can anybody please help? I would be so grateful.
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 4:42:43 PM, on 8/18/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\ABBYY Screenshot Reader\NetworkLicenseServer.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
D:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
D:\Program Files\Bonjour\mDNSResponder.exe
D:\Program Files\Java\jre6\bin\jqs.exe
D:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
d:\PROGRA~1\mcafee\SITEAD~1\mcsacore.exe
D:\Program Files\McAfee\VirusScan Enterprise\engineserver.exe
D:\Program Files\McAfee\Common Framework\FrameworkService.exe
D:\Program Files\McAfee\VirusScan Enterprise\vstskmgr.exe
D:\WINDOWS\system32\mfevtps.exe
D:\Program Files\Sony\Shared Plug-Ins\Media Manager\MSSQL$SONY_MEDIAMGR\Binn\sqlservr.exe
D:\Program Files\McAfee\Common Framework\udaterui.exe
D:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE
D:\WINDOWS\RTHDCPL.EXE
D:\WINDOWS\system32\igfxtray.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\system32\hkcmd.exe
D:\WINDOWS\system32\igfxpers.exe
D:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
D:\Program Files\McAfee\Common Framework\McTray.exe
D:\WINDOWS\System32\StkASv2K.exe
D:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
D:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
D:\Program Files\McAfee\VirusScan Enterprise\mcshield.exe
D:\Program Files\Common Files\Java\Java Update\jusched.exe
D:\Program Files\iTunes\iTunesHelper.exe
D:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ArcCon.ac
D:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
D:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
D:\WINDOWS\system32\ctfmon.exe
D:\Program Files\Infinite Mind LC\eyeQ\ARLaunch.exe
D:\Documents and Settings\User\Local Settings\Application Data\Google\Update\1.3.21.65\GoogleCrashHandler.exe
D:\Program Files\Canon\CAL\CALMAIN.exe
D:\WINDOWS\system32\rundll32.exe
D:\Program Files\iPod\bin\iPodService.exe
D:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
D:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
D:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
D:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
D:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
D:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
D:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
D:\WINDOWS\system32\msiexec.exe
D:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - d:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - D:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - D:\Program Files\McAfee\VirusScan Enterprise\scriptsn.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - D:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - d:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - D:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - D:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: TBSB05974 - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - (no file)
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - d:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "D:\Program Files\McAfee\Common Framework\udaterui.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [ShStatEXE] "D:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [IgfxTray] D:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] D:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] D:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "D:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "D:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [ArcSoft Connection Service] D:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
O4 - HKLM\..\Run: [UVS10 Preload] D:\Program Files\Ulead Systems\Ulead VideoStudio SE DVD\uvPL.exe
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "D:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [iTunesHelper] "D:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "D:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKCU\..\Run: [SpybotSD TeaTimer] D:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [ctfmon.exe] D:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Google Update] "D:\Documents and Settings\User\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Global Startup: MiniEYE-MiniREAD Launch.lnk = D:\Program Files\Infinite Mind LC\eyeQ\ARLaunch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - D:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - D:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - D:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - D:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1269221946140
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} (Windows Live Hotmail Photo Upload Tool) - http://gfx2.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - d:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - d:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - D:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - D:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - D:\WINDOWS\system32\browseui.dll
O23 - Service: ABBYY.Licensing.FineReader.ScreenshotRe ader.9.0 - ABBYY - D:\Program Files\ABBYY Screenshot Reader\NetworkLicenseServer.exe
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - D:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: Apple Mobile Device - Apple Inc. - D:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - D:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - D:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: iPod Service - Apple Inc. - D:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - D:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: MBAMService - Malwarebytes Corporation - D:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - d:\PROGRA~1\mcafee\SITEAD~1\mcsacore.exe
O23 - Service: McAfee Engine Service (McAfeeEngineService) - McAfee, Inc. - D:\Program Files\McAfee\VirusScan Enterprise\engineserver.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - D:\Program Files\McAfee\Common Framework\FrameworkService.exe
O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - D:\Program Files\McAfee\VirusScan Enterprise\mcshield.exe
O23 - Service: McAfee Task Manager (McTaskManager) - McAfee, Inc. - D:\Program Files\McAfee\VirusScan Enterprise\vstskmgr.exe
O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee, Inc. - D:\WINDOWS\system32\mfevtps.exe
O23 - Service: Syntek STK1160 Service (StkASSrv) - Syntek America Inc. - D:\WINDOWS\System32\StkASv2K.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - D:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
--
End of file - 11248 bytes
