I am about ready to throw in the towel on this computer. Essentially my computer hates my scanner. I install the software, then install the scanner as the instructions tell me and then the computer gives me this message: Cannot install this Hardware. An error occurred during the installation of the device. The class installer has denied the request to install or upgrade this device.
When I go to device manager it has the lovely scanner listed with, of course, a big exclamation point. When I click on that and go to properties it says the driver is not installed.
My computer is a pent 4 (1.7) running xp home edition with service pack 2.
I have scanned the computer for any viruses, spyware, malware, etc. using three different resources and it scans clean. I have an HP Laserjet on the computer and it works fine, other than that nothing else except a mouse, keyboard, and monitor are attached to it. I have very little software running on the machine.
Please help I am at my wits end!!!