when you tell someone your question is why your computer is reading an empty drive as full..and they tell you the drive is too small, the credibility fails. And ive seen his posts on other threads... what he might have in experience, he lacks in forum side manners.
anyway...for some reason the computer was hiding an itunes folder and a norton backup folder. both held files totaling the gigs that were being read as full.
it was a simple, yet hidden, solution. she doesnt need a larger hd for what she uses the computer for. she just needs to stop storing all her music on there, and she needs to adjust the norton backup, if not get a diff means of backup altogether.
so...thank you for the advice and time spent. i appreciate it.