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Author Topic: My computer will not work when i install a security system.  (Read 3737 times)

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momenteiman

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    My computer will not work when i install a security system.
    « on: February 07, 2012, 12:50:45 PM »
    Basically i bought and installed Norton Anti-Virus 2012 and after the download my computer restarted fine, i preceded to set up a scan for viruses and it stated that i had quite a few, which is understandable because i haven't had a anti-virus program for a while. It then told me that my computer had to restart in order to get rid of some of the viruses but when i did my computer would not start again only getting to the initial logo before going to the start up screen, telling me that i had to restore my computer in order to get my computer to start. But when i restored it norton had been installed, so i i attempted it again and again with the same results, i also tried not getting rid of the viruses that needed my computer to restart as a temporary solution but when i turned it off the next day i had to it happened again!! i have even tried other anti-virus programs like avg free but the same thing keeps happening.
    I would really appreciate some help if you can, thank you

    Allan

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    Re: My computer will not work when i install a security system.
    « Reply #1 on: February 07, 2012, 12:51:54 PM »
    Can you boot to safe mode?

    momenteiman

      Topic Starter


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      • Experience: Beginner
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      Re: My computer will not work when i install a security system.
      « Reply #2 on: February 07, 2012, 12:57:09 PM »
      Yeah i can

      Allan

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      Re: My computer will not work when i install a security system.
      « Reply #3 on: February 07, 2012, 01:13:34 PM »
      Please follow the instructions in the following link and post your logs:
      http://www.computerhope.com/forum/index.php/topic,46313.0.html