We still aren't getting clear and coherent replies from you. And, your images are two large to effectively serve as an aid in the communication.
You did not answer my question about why you posted image with two Word windows, one on top of the other. If an image is going to be helpful, it needs to clearly show the problem. Your image does not do this. As I said in previous posts, cutout the specific part of the image that relates to the problem; by doing this, that part of your Word window will appear larger and be easier to decipher in the forum. For example, see my attached image from Word 2007. I show only the upper left corner of the window.
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