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Author Topic: iTune driving me crazy !  (Read 4999 times)

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salwa SMZ

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    iTune driving me crazy !
    « on: March 29, 2012, 09:53:03 AM »
     
    I have a window 7 64-bit laptop , and I have the  latest virsion  of iTune installed , the problem iTune could't access the iTune store !! I have tried to stop firewall , to uninstall and reinstall iTune , also tried the diagnostic tool of iTune ...still it unable to access the store , please help me .

    Allan

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    Re: iTune driving me crazy !
    « Reply #1 on: March 29, 2012, 09:55:07 AM »
    Have you tried Apple iTunes support?
    http://www.apple.com/support/itunes/

    salwa SMZ

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      Re: iTune driving me crazy !
      « Reply #2 on: March 29, 2012, 10:30:09 AM »
      well the diagnostics report is as follows :


      Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
      Sony Corporation VPCCW17FX
      iTunes 10.6.1.7
      QuickTime 7.7.1
      FairPlay 1.14.37
      Apple Application Support 2.1.7
      iPod Updater Library 10.0d2
      CD Driver 2.2.0.1
      CD Driver DLL 2.1.1.1
      Apple Mobile Device 5.1.1.4
      Apple Mobile Device Driver 1.59.0.0
      Bonjour 3.0.0.10 (333.10)
      Gracenote SDK 1.9.5.502
      Gracenote MusicID 1.9.5.115
      Gracenote Submit 1.9.5.143
      Gracenote DSP 1.9.5.45

      iTunes Serial Number 0032A8DC03AF4268

      Current user is not an administrator.
      The current local date and time is 2012-03-29 18:27:30.
      iTunes is not running in safe mode.
      WebKit accelerated compositing is enabled.
      HDCP is supported.
      Core Media is supported.

      Video Display Information

      NVIDIA, NVIDIA GeForce G210M


      **** External Plug-ins Information ****

      No external plug-ins installed.

      Invalid LowerFilters registry value.
      For more information, click Help.
      iPodService 10.6.1.7 (x64) is currently running.
      iTunesHelper 10.6.1.7 is currently running.
      Apple Mobile Device service 3.3.0.0 is currently running.

      **** Network Connectivity Tests ****

      Network Adapter Information

      Adapter Name:   {939AE2BD-8C6E-4E17-A97E-C6BFB397C47E}
      Description:   Microsoft Virtual WiFi Miniport Adapter
      IP Address:   0.0.0.0
      Subnet Mask:   0.0.0.0
      Default Gateway:   0.0.0.0
      DHCP Enabled:   Yes
      DHCP Server:   
      Lease Obtained:   Thu Jan 01 02:00:00 1970

      Lease Expires:   Thu Jan 01 02:00:00 1970

      DNS Servers:   

      Adapter Name:   {C89C4223-6035-4965-AE06-E1237A05233F}
      Description:   Atheros AR9285 Wireless Network Adapter
      IP Address:   0.0.0.0
      Subnet Mask:   0.0.0.0
      Default Gateway:   0.0.0.0
      DHCP Enabled:   Yes
      DHCP Server:   
      Lease Obtained:   Thu Jan 01 02:00:00 1970

      Lease Expires:   Thu Jan 01 02:00:00 1970

      DNS Servers:   

      Adapter Name:   {A15C6CB2-3931-4071-A3F2-505BAF55070C}
      Description:   Marvell Yukon 88E8057 PCI-E Gigabit Ethernet Controller
      IP Address:   192.168.1.2
      Subnet Mask:   255.255.255.0
      Default Gateway:   192.168.1.1
      DHCP Enabled:   Yes
      DHCP Server:   192.168.1.1
      Lease Obtained:   Thu Mar 29 17:02:32 2012

      Lease Expires:   Fri Mar 30 17:02:32 2012

      DNS Servers:   192.168.1.1

      Active Connection:   LAN Connection
      Connected:   Yes
      Online:      Yes
      Using Modem:   No
      Using LAN:   Yes
      Using Proxy:   No

      Firewall Information

      Windows Firewall is off.

      Connection attempt to Apple web site was unsuccessful.
      The network connection timed out.
      Basic connection to the store failed.
      The network connection timed out.
      Connection attempt to Gracenote server was successful.
      The network connection timed out.
      Last successful iTunes Store access was 2012-03-25 16:39:59.


      Transfusion



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      Re: iTune driving me crazy !
      « Reply #3 on: March 31, 2012, 10:17:56 PM »
      In Soviet Russia, iPhone touch you. Computer shut you down. Mouse click you. Floppy inserts you. Yahoo answers you. Man in TV watches you. Computer game addicts you. Guitar shreds you. Motherboard fries you. The laughter in manslaughter is put back in.
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