how do I "defrag"?
here is the minitoolbox log:
MiniToolBox by Farbar Version: 23-07-2012
Ran by Patrick (administrator) on 04-09-2012 at 19:29:46
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************
========================= Flush DNS: ===================================
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
========================= IE Proxy Settings: ==============================
Proxy is not enabled.
No Proxy Server is set.
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
127.0.0.1 localhost
========================= IP Configuration: ================================
Intel(R) 82566DC Gigabit Network Connection = Local Area Connection (Media disconnected)
# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip
# Interface IP Configuration for "Local Area Connection"
set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp
popd
# End of interface IP configuration
Windows IP Configuration
Host Name . . . . . . . . . . . . : FamilyRoom
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) 82566DC Gigabit Network Connection
Physical Address. . . . . . . . . : 00-19-D1-1A-C7-71
Server: UnKnown
Address: 127.0.0.1
Ping request could not find host google.com. Please check the name and try again.
Server: UnKnown
Address: 127.0.0.1
Ping request could not find host yahoo.com. Please check the name and try again.
Server: UnKnown
Address: 127.0.0.1
Ping request could not find host bleepingcomputer.com. Please check the name and try again.
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 19 d1 1a c7 71 ...... Intel(R) 82566DC Gigabit Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
255.255.255.255 255.255.255.255 255.255.255.255 2 1
===========================================================================
Persistent Routes:
None
========================= Event log errors: ===============================
Application errors:
==================
Error: (09/03/2012 07:59:11 PM) (Source: Application Hang) (User: )
Description: Hanging application SysProt.exe, version 1.0.1.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Error: (09/03/2012 10:08:05 AM) (Source: MsiInstaller) (User: FAMILYROOM)FAMILYROOM
Description: Product: Microsoft Office Professional 2007 -- Error 1706.Setup cannot find the required files. Check your connection to the network, or CD-ROM drive. For other potential solutions to this problem, see SETUP.CHM.(NULL)(NULL)(NULL)(NULL)
Error: (09/01/2012 08:28:00 AM) (Source: WinMgmt) (User: )
Description: WinMgmt could not initialize the core parts. This could be due to a badly installed version of WinMgmt, WinMgmt repository upgrade failure, insufficient disk space or insufficient memory.
Error: (08/28/2012 00:56:36 AM) (Source: WinMgmt) (User: )
Description: WinMgmt could not initialize the core parts. This could be due to a badly installed version of WinMgmt, WinMgmt repository upgrade failure, insufficient disk space or insufficient memory.
Error: (08/26/2012 09:40:27 PM) (Source: WinMgmt) (User: )
Description: WinMgmt could not initialize the core parts. This could be due to a badly installed version of WinMgmt, WinMgmt repository upgrade failure, insufficient disk space or insufficient memory.
Error: (08/26/2012 00:36:41 PM) (Source: MsiInstaller) (User: FAMILYROOM)FAMILYROOM
Description: Product: Microsoft Office Professional 2007 -- Error 1706.Setup cannot find the required files. Check your connection to the network, or CD-ROM drive. For other potential solutions to this problem, see SETUP.CHM.(NULL)(NULL)(NULL)(NULL)
Error: (08/26/2012 00:36:12 PM) (Source: Application Hang) (User: )
Description: Hanging application WINWORD.EXE, version 11.0.8345.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Error: (08/26/2012 00:35:44 PM) (Source: MsiInstaller) (User: FAMILYROOM)FAMILYROOM
Description: Product: Microsoft Office Professional 2007 -- Error 1706.Setup cannot find the required files. Check your connection to the network, or CD-ROM drive. For other potential solutions to this problem, see SETUP.CHM.(NULL)(NULL)(NULL)(NULL)
Error: (08/26/2012 00:24:31 PM) (Source: MsiInstaller) (User: FAMILYROOM)FAMILYROOM
Description: Product: Microsoft Office Professional 2007 -- Error 1706.Setup cannot find the required files. Check your connection to the network, or CD-ROM drive. For other potential solutions to this problem, see SETUP.CHM.(NULL)(NULL)(NULL)(NULL)
Error: (08/25/2012 07:11:09 AM) (Source: WinMgmt) (User: )
Description: WinMgmt could not initialize the core parts. This could be due to a badly installed version of WinMgmt, WinMgmt repository upgrade failure, insufficient disk space or insufficient memory.
System errors:
=============
Error: (09/04/2012 03:19:03 PM) (Source: Service Control Manager) (User: )
Description: The crd service failed to start due to the following error:
%%1053
Error: (09/04/2012 03:19:03 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the crd service to connect.
Error: (09/03/2012 09:51:37 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
AVGIDSHX
Error: (09/03/2012 09:51:31 AM) (Source: Service Control Manager) (User: )
Description: The Vsapint service failed to start due to the following error:
%%2
Error: (09/03/2012 09:50:34 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}
Error: (09/03/2012 09:40:15 AM) (Source: DCOM) (User: FAMILYROOM)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}
Error: (09/03/2012 09:40:09 AM) (Source: DCOM) (User: FAMILYROOM)
Description: DCOM got error "%%1084" attempting to start the service netman with arguments ""
in order to run the server:
{BA126AE5-2166-11D1-B1D0-00805FC1270E}
Error: (09/03/2012 09:39:53 AM) (Source: DCOM) (User: FAMILYROOM)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}
Error: (09/03/2012 09:39:40 AM) (Source: DCOM) (User: FAMILYROOM)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}
Error: (09/02/2012 10:59:39 PM) (Source: DCOM) (User: FAMILYROOM)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}
Microsoft Office Sessions:
=========================
========================= Memory info: ===================================
Percentage of memory in use: 52%
Total physical RAM: 1021.83 MB
Available physical RAM: 484.08 MB
Total Pagefile: 2458.33 MB
Available Pagefile: 1795.52 MB
Total Virtual: 2047.88 MB
Available Virtual: 1966.93 MB
========================= Partitions: =====================================
2 Drive c: () (Fixed) (Total:171.43 GB) (Free:111.66 GB) NTFS
3 Drive d: (Backup) (Fixed) (Total:57.63 GB) (Free:23 GB) NTFS
7 Drive h: (HP SimpleSave) (Fixed) (Total:465.11 GB) (Free:261.06 GB) NTFS
8 Drive i: (My Passport) (Fixed) (Total:931.48 GB) (Free:547.54 GB) NTFS
9 Drive j: (USB20FD) (Removable) (Total:7.53 GB) (Free:6.6 GB) FAT32
========================= Users: ========================================
User accounts for \\FAMILYROOM
Administrator Anna Guest
HelpAssistant Patrick SUPPORT_388945a0
**** End of log ****
and the FSS log:
Farbar Service Scanner Version: 06-08-2012
Ran by Patrick (administrator) on 04-09-2012 at 19:30:38
Running from "C:\Documents and Settings\Patrick\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error: Google IP is unreachable
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo IP returned error: Yahoo IP is unreachable
Attempt to access Yahoo.com returned error: Other errors
File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit
Extra List:
=======
Gpc(6) hnmwrlspkt(9) IPSec(4) NetBT(5) Packet(
pctgntdi(12) pctNDIS(11) PSched(7) Tcpip(3) wsppkt(10)
0x0F00000004000000010000000200000003000
0000C0000000D0000000E0000000F0000000500
0000060000000700000008000000090000000A0
000000B000000
IpSec Tag value is correct.
**** End of log ****