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Author Topic: Computer crashes when trying to connect to wireless  (Read 3014 times)

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meryama03

    Topic Starter


    Newbie

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    Computer crashes when trying to connect to wireless
    « on: July 30, 2012, 09:44:59 AM »
    Hello everyone,

    I have an issue with my laptop, I am running windows 7, and everytime I try to connect to the wireless, I get the blue screen of death and the computer restarts again.

    Can anybody help me with that?
    Thank you guys,

    Meryama

    Computer_Commando



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    Re: Computer crashes when trying to connect to wireless
    « Reply #1 on: July 30, 2012, 10:07:02 AM »
    I suspect it's the WiFi driver, but let's make sure.
    Download, install & run Nirsoft's Blue Screen View:  http://www.nirsoft.net/utils/blue_screen_view.html
    Save the results as a text file & post it here.

    hartbeatmr



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    • OS: Windows 7
    Re: Computer crashes when trying to connect to wireless
    « Reply #2 on: July 30, 2012, 10:19:02 AM »
    Good morning meryama03 and welcome to CH


    #1... Is there any new hardware (new mouse / new external drive etc)
    #2... Has any new software been installed or updated lately?
    #3... How long ago did this happen just like (it just started today or it been acting up for a while etc)
    #4... What is your AV suite (Antivirus suite) (i.e Norton 260, McAfee etc) and have they reported anything to you lately that it found something.
    #5... When the computer BSOD (blue screen of death) what is the error?   


    Hope to hear from you soon, Mike
    Statement of the day.  The IT person asked. What kind of computer do you have and the customer replied a white one why?