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Author Topic: ATI graphics drivers gone after windows update!?! help!  (Read 4903 times)

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turbomike135

    Topic Starter


    Greenhorn

    • Experience: Beginner
    • OS: Unknown
    ATI graphics drivers gone after windows update!?! help!
    « on: August 05, 2012, 02:06:17 AM »
    I have been having an issue with an update that came out for my ATI display driver from windows update. It was an optional update that fixed a problem with my external monitor but now my laptop doesn't seem to be recognising the previous ATI graphics drivers it had installed. The catalyst control centre doesn't have any of the features like display and audio options, it now only shows the hydra grid options. My computer also seems to think that nothing is wrong. It is very noticeable in gaming and I cannot find anything to help with this annoying problem. I have already system restored my computer the first time to get it fixed but there has to be a different way of fixing this issue. So please if anyone knows anything that can help that would be greatly appreciated.

    system specs:
     Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
               Language: English (Regional Setting: English)
    System Manufacturer: Hewlett-Packard
           System Model: HP Pavilion dv6 Notebook PC
                   BIOS: InsydeH2O Version 03.60.48F.1B
              Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz (4 CPUs), ~2.3GHz
                 Memory: 4096MB RAM
    Available OS Memory: 4044MB RAM
              Page File: 3691MB used, 4394MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11

    Here's what is says about the display:

     Card name: Radeon (TM) HD 6770M       
           Manufacturer: ATI Technologies Inc.
              Chip type: ATI display adapter (0x6740)
               DAC type: Internal DAC(400MHz)
             Device Key: Enum\PCI\VEN_1002&DEV_6740&SUBSYS_1657103C&REV_00
         Display Memory: 2778 MB
       Dedicated Memory: 1012 MB
          Shared Memory: 1765 MB
           Current Mode: 1366 x 768 (32 bit) (60Hz)
           Monitor Name: Generic PnP Monitor
          Monitor Model: unknown
             Monitor Id: CMO15A2
            Native Mode: 1366 x 768(p) (59.989Hz)
            Output Type: Internal
            Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.17.0010.1070 (English)
         Driver Version: 8.830.6.2000
            DDI Version: 11
           Driver Model: WDDM 1.1
      Driver Attributes: Final Retail
       Driver Date/Size: 4/13/2011 02:02:10, 795648 bytes
            WHQL Logo'd: Yes
        WHQL Date Stamp:
      Device Identifier: {D7B71EE2-2400-11CF-A277-5D36BEC2C535}
              Vendor ID: 0x1002
              Device ID: 0x6740
              SubSys ID: 0x1657103C
            Revision ID: 0x0000
     Driver Strong Name: oem49.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Vancouver_PXAI:8.830.6.2000:pci\ven_1002&dev_6740&subsys_1657103c
         Rank Of Driver: 00E60001
            Video Accel: ModeMPEG2_A ModeMPEG2_C
    « Last Edit: August 05, 2012, 02:18:28 AM by turbomike135 »

    hartbeatmr



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    • Experience: Expert
    • OS: Windows 7
    Re: ATI graphics drivers gone after windows update!?! help!
    « Reply #1 on: August 05, 2012, 02:55:35 AM »
    Good morning turbomike135

    Is this post in error. We were working with you on another post and you said that you were all set for the time being.

    Please let us know if you have another PC with the same issue, thank you Mike 
    Statement of the day.  The IT person asked. What kind of computer do you have and the customer replied a white one why?

    turbomike135

      Topic Starter


      Greenhorn

      • Experience: Beginner
      • OS: Unknown
      Re: ATI graphics drivers gone after windows update!?! help!
      « Reply #2 on: August 05, 2012, 03:25:02 AM »
      Yeah everything seems to be working out now thanks

      hartbeatmr



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        Thanked: 54
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      Re: ATI graphics drivers gone after windows update!?! help!
      « Reply #3 on: August 05, 2012, 03:38:07 AM »
      Good morning turbomike135

      You are very welcome any time please just let us know if you ever need anything else, sorry to bug you I just wanted to make sure you didn't have another PC with an issue.

       Thank you, Mike   ;D
      Statement of the day.  The IT person asked. What kind of computer do you have and the customer replied a white one why?