Forgive me I'm not 100% sure this is th right place to post

[Kiti]

Good morning Kiti and welcome back

Hay I am thirsty where's mine 

      But to answer your questions for 5, 6 & 7 when you start the PC you can get into the BIOS. Most aftermarket motherboards to get into the BIOS you would keep on tapping the "del" key but yours may be different while booting the PC look on the bottom of the screen it will say something to the effect of to enter setup press ? or to enter BIOS configuration press?

To get & verify the info on the Main page it will have the date / time etc then use the arrow keys to go over to Boot then arrow down to Boot device priority then make sure Hard drive is listed first then hit the "esc" key and now save the settings.

If you have to set the date or time than chances being the CMOS battery is bad. If the battery is bad they can be purchased at just about any place that sells watch batteries the part number is  CR2032 and cost about 3-5 $

Plus did the COA (Certificate Of Authenticity) this is a sticker that should have been put on the desktop some where this sticker will have 25 digits (5 groups of 5 letters and numbers) if you ever have to reinstall you will need this number. Now if your mom can't find the windows disc you can borrow one from a friend so long as it is a Windows 7 Home premium disc you would be able to use it. 

Hope this helps, Mike

I still am thirsty 

Date and time were correct and the motherboard was listed first. Waiting on a reply for on 2 and 3.

Left it up last night because I spaced shutting it down and it worked fine for about an hour and a half. Then a Blue screen came up and it shut down. Had to unplug it and plug it back in to get it to start up but windows self repair didn't come up that time, however I did use that moment to get into the BIOS (del key worked btw) so I don't know if that was why self repair didn't start back up.

\=/ there's a double shot for all your help.

[GLOOPS]

I have always used the 'Manchester Screwdriver' method when faced with any major PC problem ...which is Re -formatt and start from scratch method.

By the time you have changed this an moved that around you can be in an even worse mess than when you started lass!

Stick your Windows disk in the computer ...reformat and install as a complete fresh install solves a *censored* of a lot of messing about and takes less time in the end lass. (Not forgetting to backup and copy any valuable stuff of course!)      

P.S. Why do you neeed to keep the machine on all night?   Never heard of saving recources honey     

[reddevilggg]

I have always used the 'Manchester Screwdriver' method when faced with any major PC problem ...which is Re -formatt and start from scratch method.

By the time you have changed this an moved that around you can be in an even worse mess than when you started lass!

Stick your Windows disk in the computer ...reformat and install as a complete fresh install solves a *censored* of a lot of messing about and takes less time in the end lass. (Not forgetting to backup and copy any valuable stuff of course!)      

Re-formatting should only be used as a last option and should never be given as the 'best' advice, especially since this is a forum. I'd ignore this....

[Kiti]

I have always used the 'Manchester Screwdriver' method when faced with any major PC problem ...which is Re -formatt and start from scratch method.

By the time you have changed this an moved that around you can be in an even worse mess than when you started lass!

Stick your Windows disk in the computer ...reformat and install as a complete fresh install solves a *censored* of a lot of messing about and takes less time in the end lass. (Not forgetting to backup and copy any valuable stuff of course!)      

P.S. Why do you neeed to keep the machine on all night?   Never heard of saving recources honey     

1. I don't normally keep it on. If you had read through the only way I could the BSD was from a long period of inactivity.

2. If you had read through you would have seen that I don't HAVE the windows disk and so reformatting isn't an option.

3. I don't WANT to reformat I would like to take this time to learn something I don't already know how to do.

[Kiti]

Now here comes the questions.

#2... If this PC was always acting up even when your mom had it and before she replaced the parts maybe the PS (power supply) is not feeding enough juice to bring it out of sleep / hibernation and maybe it was not replaced when the motherboard was. Do know the part number on the PS it should be on the label. Some cheap aftermarket PS are over rated in the wattage.

Okay my dad said it worked fine for about a year before it started crashing. my mom said it would work for 3 days then she couldn't get it to start for about 3 days. a 3 day on 3 day off cycle. However I'm not experiencing that, but I have unplugged it and plugged it back in nearly every time it crashes

#3... Will the PC freeze up if left alone in safe mode?

yes

#4... I don't know if you will know this when windows 7 was installed did they just use the windows drivers or did they use Asus drivers?

 They said the guy who put the Asus in used a bootleg copy of windows  7, so they went out and bought a copy and reformatted after the fact.

#5... Is the date and time correct in the BIOS & windows?

Yes

#6... In the BIOS is the hard drive set as first boot device

Yes


I hope that answered all your questions sufficiently.

[hartbeatmr]

Good evening Kiti and welcome back

     Thank you so much for all the info your PC issue is a odd one. But right now i would suggest testing the memory here is the link. I would download and test your memory http://www.memtest86.com/ because if it is freezing even in safe mode there may be a hardware issue. Just download memtest and burn it to an ISO.   download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

     I also would test the hard drive using the part number you supplied you have a seagate HD here is the link for seatools http://www.seagate.com/support/downloads/seatools/ once you test them please let us know how you make out if both the memory and hard drive pass with no errors than more than likely it is a software issue either it is windows it self or a driver issue. 

     If you want to fix it with out doing a fresh install we should be able to help you but with out one of us being right in front of the PC can be hard at times.

     Most of the time when a PC will just freeze for what appears to be no reason could end up being software issue / hardware issue or both.
The OS can be corrupt, driver corruption or or wrong ones used, Bad memory or miss matched memory, Hard drive that has bad sectors / clusters etc. I know that this is not what you want to hear 

Hope to hear from you soon, Mike 

 
   

[STC]

If all the above advice didn't help it might be best to do a clean install.

And btw you shouldnt have to apologize when making serious threads. Sad that there are so many jerks on the internet that people always gotta hope that no one trolls them.

[Kiti]

Good evening Kiti and welcome back

     Thank you so much for all the info your PC issue is a odd one. But right now i would suggest testing the memory here is the link. I would download and test your memory http://www.memtest86.com/ because if it is freezing even in safe mode there may be a hardware issue. Just download memtest and burn it to an ISO.   download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

     I also would test the hard drive using the part number you supplied you have a seagate HD here is the link for seatools http://www.seagate.com/support/downloads/seatools/ once you test them please let us know how you make out if both the memory and hard drive pass with no errors than more than likely it is a software issue either it is windows it self or a driver issue. 

     If you want to fix it with out doing a fresh install we should be able to help you but with out one of us being right in front of the PC can be hard at times.

     Most of the time when a PC will just freeze for what appears to be no reason could end up being software issue / hardware issue or both.
The OS can be corrupt, driver corruption or or wrong ones used, Bad memory or miss matched memory, Hard drive that has bad sectors / clusters etc. I know that this is not what you want to hear 

Hope to hear from you soon, Mike 

 
   

I had a total crash and burn yesterday couldn't even get it to start up. Now I've got it up again so I'll work on all of this.

[Kiti]

If all the above advice didn't help it might be best to do a clean install.

And btw you shouldnt have to apologize when making serious threads. Sad that there are so many jerks on the internet that people always gotta hope that no one trolls them.

Thanks

[patio]

They said the guy who put the Asus in used a bootleg copy of windows  7, so they went out and bought a copy and reformatted after the fact.

Herein lies the root of all your issues...

[Kiti]

Herein lies the root of all your issues...

okay how so? the fact that 1 1/2 years ago there was a bootleg copy on the computer for 2 days before they went out and bought a new copy? and if so how do i fix it.

[Kiti]

Good evening Kiti and welcome back

     Thank you so much for all the info your PC issue is a odd one. But right now i would suggest testing the memory here is the link. I would download and test your memory http://www.memtest86.com/ because if it is freezing even in safe mode there may be a hardware issue. Just download memtest and burn it to an ISO.   download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

     I also would test the hard drive using the part number you supplied you have a seagate HD here is the link for seatools http://www.seagate.com/support/downloads/seatools/ once you test them please let us know how you make out if both the memory and hard drive pass with no errors than more than likely it is a software issue either it is windows it self or a driver issue. 

     If you want to fix it with out doing a fresh install we should be able to help you but with out one of us being right in front of the PC can be hard at times.

     Most of the time when a PC will just freeze for what appears to be no reason could end up being software issue / hardware issue or both.
The OS can be corrupt, driver corruption or or wrong ones used, Bad memory or miss matched memory, Hard drive that has bad sectors / clusters etc. I know that this is not what you want to hear 

Hope to hear from you soon, Mike 

 
   

Am thinking I might need to buy a new copy of windows 7 since they can't find the disk. So what would you recommend pay the 35$ for the iso maker thingy or save and buy a new copy of 7? Because I can't afford both atm. Back to school shopping for my kid emptied my pocketbook.

[Kiti]

New error popped up today. The file is possibly corrupt. The cheksum file does not match the computer corrupted checksum

[hartbeatmr]

Good Morning Kiti and welcome back to CH

    Boy I am sorry that you have had so many problems with the PC. But at this point and time here is what I would do and check for.

#1... I know you said that the org copy of W7 was pirated but then they went and bought a real copy of W7 when they bought the copy of W7 did the Microsoft Windows 7 Home Premium 32 bit COA (Certificate Of Authenticity) most OEM copy of Windows OS look like this and the number will be 25 digits long (5 groups of 5 letters and numbers) get put on the PC's case some where?. If so then is there any one that you can borrow there W7 disc so long as it is a W7 Home premium 32 bit you can use it for repairing the damaged windows files. Plus if needed you can use this disc for installing the OS and if you borrow one it would save you a few bucks for the time being.

#2...But I am sorry I don't know what ISO thing you are talking about for 35$ this ISO recorder is a free UT here is the link for the W7 version of it if you wish they do take donations if that is what you are talking about http://isorecorder.alexfeinman.com/W7.htm. But if there is no W7 COA sticker on the case and you need to buy a new one here here is one from NewEgg (I have bought from them for 15 years and I trust them) on the link there is W7 Home Premium 32 and 64 bit versions for 99.00 with free shipping http://www.newegg.com/Store/SubCategory.aspx?SubCategory=368&name=Operating-Systems. Here is another company that I have bought stuff from over the years and has been good MWave http://www.mwave.com/mwave/subcat.asp?CatID=790&parent=2^121&pageTitle=Operating%20System.
     Just in-case you may be wondering what the cost difference in-between the cost of the say HP (home Premium) disc's. They make Retail, OEM's, upgrades etc. You should be fine with the OEM they tend to be the cheapest the only down fall to OEM's the COA can not be transferred to another PC.
***just a note Windows 7 32 bit will only see and utilize 3 to 3.5 gigs of memory & Windows 7 64 bit will see and utilize but this up to 16 gigs but the max amount of ram also depends on the motherboard so your max of ram is 8 gigs for your motherboard. Having a 32 bit OS is the most compatible with some hardware and software so this is up to you. If you decide you want 64 bit make sure all your hardware is 64 bit compliant. Printers, scanners, 3rd party software etc. You can check your software and hardware here to see if it is http://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspx   

#3... Because of all the problems you have had you still may want to test the HD (hard drive) & the memory just look back at post #20 for the links. But it is possible that all your issues are just from the OS being corrupt and not a hardware issue. But it can't hurt to be safe The testing tools are free and the only cost here would be the cost of a couple of CD's and your time. But if the hard drive has bad sectors you will always have issues using the PC and or you will have a HD failure in the future now if the memory is bad you can have all kinds of strange errors that pop up, random freezing and general over all performance issue or all the above. 

#4... When the PC was R&R'd and the OS was installed the file corruption can come from a couple of different things. The DVD drive it self may be on it's way out so it didn't get all the files needed to install the OS correctly or with the copy of W7 that was pirated so again it may not of had all the files needed to install the OS correctly. But when they did buy another copy of W7 maybe only a repair was done and not a format and fresh install so some files still could have been damaged? sorry I don't know as I can only speculate 

#5... I would either borrow (if you borrow one so long as it is a W7 32 bit it will work & doesn't matter if the disc is HP, Dell or OEM) or buy a real copy of W7 HP to fix the PC. You can try doing a Windows repair by going safe mode by pressing F8 and pick repair, but you may need the W7 disc to do this but some times you don't need the disc. But in one of your posts you did say that the PC was freezing even in safe mode so trying this may not work. I know that you really want to learn how to fix it so you can have a better idea how things work etc. But if you have a W7 disc you can boot from the windows disc and tell it to do a repair if you wish to try repairing this way may work because windows will repair it self by using the files off the disc instead of using the windows files that are on the hard drive if that makes since. But in the long run personally my self I would save my files / data that I want and I would get my hands on a W7 HP disc & do a clean install.

Here is my steps that I do when I do a fresh install of the OS

*Save all data, Pic's, music, documents, fav's etc.
*Have all Disc's (windows, driver cd, etc) if there is no driver CD than I download the drivers from the manufacture web site just make sure you get the correct versions in your case right now that is W7 32bit.
*Unplug all devices but Cat cable, keyboard, mouse, monitor, speakers.
*I do a full format of hard drive
*Install OS (operating system) even if W7 has the drivers please install Asus drivers instead you will get better performance and it will be more reliable.   
*install drivers in this order: Chipset> video drivers> sound drivers> NIC (network interface card) Wireless card (if you have one) > Modem etc
Then update OS and activate on line.
Then transfer all data back.

And yes I know my post have been very long for you sorry I am just trying to put everything down so you can the least amount of hiccups as possible. Please let us know you you make out and what you decide to do, Mike   
               

[Kiti]

Good Morning Kiti and welcome back to CH

    Boy I am sorry that you have had so many problems with the PC. But at this point and time here is what I would do and check for.

#1... I know you said that the org copy of W7 was pirated but then they went and bought a real copy of W7 when they bought the copy of W7 did the Microsoft Windows 7 Home Premium 32 bit COA (Certificate Of Authenticity) most OEM copy of Windows OS look like this and the number will be 25 digits long (5 groups of 5 letters and numbers) get put on the PC's case some where?. If so then is there any one that you can borrow there W7 disc so long as it is a W7 Home premium 32 bit you can use it for repairing the damaged windows files. Plus if needed you can use this disc for installing the OS and if you borrow one it would save you a few bucks for the time being.

#2...But I am sorry I don't know what ISO thing you are talking about for 35$ this ISO recorder is a free UT here is the link for the W7 version of it if you wish they do take donations if that is what you are talking about http://isorecorder.alexfeinman.com/W7.htm. But if there is no W7 COA sticker on the case and you need to buy a new one here here is one from NewEgg (I have bought from them for 15 years and I trust them) on the link there is W7 Home Premium 32 and 64 bit versions for 99.00 with free shipping http://www.newegg.com/Store/SubCategory.aspx?SubCategory=368&name=Operating-Systems. Here is another company that I have bought stuff from over the years and has been good MWave http://www.mwave.com/mwave/subcat.asp?CatID=790&parent=2^121&pageTitle=Operating%20System.
     Just in-case you may be wondering what the cost difference in-between the cost of the say HP (home Premium) disc's. They make Retail, OEM's, upgrades etc. You should be fine with the OEM they tend to be the cheapest the only down fall to OEM's the COA can not be transferred to another PC.
***just a note Windows 7 32 bit will only see and utilize 3 to 3.5 gigs of memory & Windows 7 64 bit will see and utilize but this up to 16 gigs but the max amount of ram also depends on the motherboard so your max of ram is 8 gigs for your motherboard. Having a 32 bit OS is the most compatible with some hardware and software so this is up to you. If you decide you want 64 bit make sure all your hardware is 64 bit compliant. Printers, scanners, 3rd party software etc. You can check your software and hardware here to see if it is http://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspx   

#3... Because of all the problems you have had you still may want to test the HD (hard drive) & the memory just look back at post #20 for the links. But it is possible that all your issues are just from the OS being corrupt and not a hardware issue. But it can't hurt to be safe The testing tools are free and the only cost here would be the cost of a couple of CD's and your time. But if the hard drive has bad sectors you will always have issues using the PC and or you will have a HD failure in the future now if the memory is bad you can have all kinds of strange errors that pop up, random freezing and general over all performance issue or all the above. 

#4... When the PC was R&R'd and the OS was installed the file corruption can come from a couple of different things. The DVD drive it self may be on it's way out so it didn't get all the files needed to install the OS correctly or with the copy of W7 that was pirated so again it may not of had all the files needed to install the OS correctly. But when they did buy another copy of W7 maybe only a repair was done and not a format and fresh install so some files still could have been damaged? sorry I don't know as I can only speculate 

#5... I would either borrow (if you borrow one so long as it is a W7 32 bit it will work & doesn't matter if the disc is HP, Dell or OEM) or buy a real copy of W7 HP to fix the PC. You can try doing a Windows repair by going safe mode by pressing F8 and pick repair, but you may need the W7 disc to do this but some times you don't need the disc. But in one of your posts you did say that the PC was freezing even in safe mode so trying this may not work. I know that you really want to learn how to fix it so you can have a better idea how things work etc. But if you have a W7 disc you can boot from the windows disc and tell it to do a repair if you wish to try repairing this way may work because windows will repair it self by using the files off the disc instead of using the windows files that are on the hard drive if that makes since. But in the long run personally my self I would save my files / data that I want and I would get my hands on a W7 HP disc & do a clean install.

Here is my steps that I do when I do a fresh install of the OS

*Save all data, Pic's, music, documents, fav's etc.
*Have all Disc's (windows, driver cd, etc) if there is no driver CD than I download the drivers from the manufacture web site just make sure you get the correct versions in your case right now that is W7 32bit.
*Unplug all devices but Cat cable, keyboard, mouse, monitor, speakers.
*I do a full format of hard drive
*Install OS (operating system) even if W7 has the drivers please install Asus drivers instead you will get better performance and it will be more reliable.   
*install drivers in this order: Chipset> video drivers> sound drivers> NIC (network interface card) Wireless card (if you have one) > Modem etc
Then update OS and activate on line.
Then transfer all data back.

And yes I know my post have been very long for you sorry I am just trying to put everything down so you can the least amount of hiccups as possible. Please let us know you you make out and what you decide to do, Mike   
             

Thanks Mike you have been super helpful. I found a site that will let me download Microsoft approved and endorsed windows 7 repair disc. Which I will probably do before forking over a new windows 7 disc. 10 vs 100 dollars, figure to can't hurt to try. I think i'm gonna also upgrade the power supply just to be safe, and if I have to buy a new windows 7 do a 64 instead of a 32. I think at this point it's just beyond my ken without a well working computer to refer too for check and balance references. I'll keep you updated on things as they develop in case you have any new ideas. I'm at a loss tho and as much as I would like to learn more I need it up and riunning soon as my laptop barely full fills my requirements for work.

|=? shots to learning a new another day.