Hi folks, hope your summer went well.
I was called to a client because they said there was a security scan that was running and it showed hundreds of viruses, problems with the hard drive and Windows vulnerabilities. I knew it was a fake and went in to do battle. I was able to remove the Babylon toolbar and the fake security program. I used Security Essentials, Malwarebytes and Eset's online scanner.
I went back because the client said that there were no programs in the start menu. That was a setting in the start menu properties.
The random music started after all of the scanning was done and the computer was restarted. It lasts 10-30 seconds and is either English, Spanish or Chinese. It plays even if there are no browsers open. It plays even if there are no music programs open. I started up Task Manager and waited for the music to play, but it did not show up in Applications or Processes.
Now to top it off they tried to use PrintShop and the program would not start. Tried to repair from the install disk and it would not start. Uninstalled and reinstalled and still the program would not start. And the kicker is the office manager says the owner installed some $500 Adobe program and they do not see it on the computer.
The computer is in a real estate office that is very busy, I can not take the machine with me.
1. has anyone had the music problem?
2. what might cause the problem with the programs not starting even after reinstallation?
3. why did the program disappear?
Thanks for any answers.
