can't open e mails

[indiadream]

Hi everybody,
My wife can't open her e mails on her Compaq laptop. It has Windows 7 and Internet Explorer 8. She can get to the inbox but when she clicks on an email nothing happens except a notice of an error on the page. There is also a strange colored horizontal line across the chosen selection instead of the usual ink color. On the advice of a website offering suggestions,I installed Firefox and the e mails work fine with that. And the problem only happens on her computer,not mine or any other. So it only happens with one computer and Internet Explorer 8. I have tried several virus and malware scans and they show no problem. Any ideas about this problem would be appreciated. thanks. Charles

[ninjatex]

What does the error say? If it works in Firefox, I'd say use that instead. It has a much better security record that internet explorer.

[reddevilggg]

......or try Internet Explorer 9.

[indiadream]

Thanks for the replies. The error message is the same every time. "error occured on page". I tried installing Internet Explorer 9. still the same problem. I also did the Internet Explorer reset. I havn't tried "restore advanced settings" Is that included under the IE reset? Thanks again

[soybean]

Take a look here: http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings-in-Internet-Explorer-9