Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

Author Topic: Blue Screen and Unexpected Shutdown  (Read 8595 times)

0 Members and 1 Guest are viewing this topic.

HardwareTwitch

    Topic Starter


    Rookie

    • Experience: Beginner
    • OS: Unknown
    Blue Screen and Unexpected Shutdown
    « on: November 04, 2012, 03:03:07 PM »
    NOTE-bought new pc just a week ago and till now i have faced this unexpected shutdown twice both during playing game especially online game..

    please help me on this problem and clear me on priority basis that if this problem does not belongs to hardware fault, as if it does i could replace it
    (just a week old).

    thank you

    here is what i got after restart when i got a bluescreen showing dumping physical memory and then rebooted.


    Problem signature:
    Problem Event Name:   BlueScreen
    OS Version:   6.1.7600.2.0.0.256.1
    Locale ID:   1033

    Additional information about the problem:
    BCCode:   1000007e
    BCP1:   FFFFFFFFC0000005
    BCP2:   FFFFF88008650361
    BCP3:   FFFFF88008E529E8
    BCP4:   FFFFF88008E52250
    OS Version:   6_1_7600
    Service Pack:   0_0
    Product:   256_1



    i got following events listed in event logs when this reboot happened

    LEVEL:CRITICAL


    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2012-11-04T21:29:55.268813700Z" />
    <EventRecordID>19867</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>ufo-PC</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    - <EventData>
    <Data Name="BugcheckCode">126</Data>
    <Data Name="BugcheckParameter1">0xffffffffc0000005</Data>
    <Data Name="BugcheckParameter2">0xfffff88008650361</Data>
    <Data Name="BugcheckParameter3">0xfffff88008e529e8</Data>
    <Data Name="BugcheckParameter4">0xfffff88008e52250</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    </EventData>
    </Event>


    LEVEL:ERROR
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-11-04T21:30:17.000000000Z" />
    <EventRecordID>19936</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>ufo-PC</Computer>
    <Security />
    </System>
    - <EventData>
    <Data Name="param1">0x0000007e (0xffffffffc0000005, 0xfffff88008650361, 0xfffff88008e529e8, 0xfffff88008e52250)</Data>
    <Data Name="param2">C:\Windows\MEMORY.DMP</Data>
    <Data Name="param3">110512-23665-01</Data>
    </EventData>
    </Event>

    PLEASE HELP!!!

    If u need i can post dump files.

    Allan

    • Moderator

    • Mastermind
    • Thanked: 1260
    • Experience: Guru
    • OS: Windows 10
    Re: Blue Screen and Unexpected Shutdown
    « Reply #1 on: November 04, 2012, 03:11:32 PM »
    Download BlueScreenView:
    http://www.nirsoft.net/utils/blue_screen_view.html
    unzip downloaded file and double click on BlueScreenView.exe to run the program.
    when scanning is done, go to EDIT - Select All
    Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
    Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

    HardwareTwitch

      Topic Starter


      Rookie

      • Experience: Beginner
      • OS: Unknown
      Re: Blue Screen and Unexpected Shutdown
      « Reply #2 on: November 04, 2012, 05:30:16 PM »
      Download BlueScreenView:
      http://www.nirsoft.net/utils/blue_screen_view.html
      unzip downloaded file and double click on BlueScreenView.exe to run the program.
      when scanning is done, go to EDIT - Select All
      Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
      Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

      ok i followed yer instructions..this is what i got--


      ==================================================
      Dump File         : 110512-23665-01.dmp
      Crash Time        : 11/5/2012 3:00:17 AM
      Bug Check String  : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
      Bug Check Code    : 0x1000007e
      Parameter 1       : ffffffff`c0000005
      Parameter 2       : fffff880`08650361
      Parameter 3       : fffff880`08e529e8
      Parameter 4       : fffff880`08e52250
      Caused By Driver  : athurx.sys
      Caused By Address : athurx.sys+6f83
      File Description  :
      Product Name      :
      Company           :
      File Version      :
      Processor         : x64
      Crash Address     : athurx.sys+31361
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\110512-23665-01.dmp
      Processors Count  : 4
      Major Version     : 15
      Minor Version     : 7600
      Dump File Size    : 294,496
      ==================================================

      ==================================================
      Dump File         : 102712-20888-01.dmp
      Crash Time        : 10/27/2012 8:22:41 PM
      Bug Check String  : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
      Bug Check Code    : 0x1000007e
      Parameter 1       : ffffffff`c0000005
      Parameter 2       : fffff880`05d08bf6
      Parameter 3       : fffff880`0a7ce808
      Parameter 4       : fffff880`0a7ce070
      Caused By Driver  : asmthub3.sys
      Caused By Address : asmthub3.sys+8d7b
      File Description  :
      Product Name      :
      Company           :
      File Version      :
      Processor         : x64
      Crash Address     : asmtxhci.sys+1bbf6
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\102712-20888-01.dmp
      Processors Count  : 4
      Major Version     : 15
      Minor Version     : 7600
      Dump File Size    : 298,592
      ==================================================


      pls help,thank you.

      jason2074



        Egghead

      • It doesn't matter.
      • Thanked: 224
      • Experience: Beginner
      • OS: Windows 7
      Re: Blue Screen and Unexpected Shutdown
      « Reply #3 on: November 04, 2012, 10:19:51 PM »
      The 2 occurances of your bluescreens point to a usb hub software/hardware installed and a wireless adapter/driver problem. Might wanna check this first by reinstalling or look for updated wireless driver and removing the hub from the system.

      HardwareTwitch

        Topic Starter


        Rookie

        • Experience: Beginner
        • OS: Unknown
        Re: Blue Screen and Unexpected Shutdown
        « Reply #4 on: November 05, 2012, 10:00:33 AM »
        Quote
        Download BlueScreenView:
        http://www.nirsoft.net/utils/blue_screen_view.html
        unzip downloaded file and double click on BlueScreenView.exe to run the program.
        when scanning is done, go to EDIT - Select All
        Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
        Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

        Quote
        The 2 occurances of your bluescreens point to a usb hub software/hardware installed and a wireless adapter/driver problem. Might wanna check this first by reinstalling or look for updated wireless driver and removing the hub from the system.

        Hi.
        well followed yer instructions but today it happened again and now i didn't
        even get a blue screen just plain blank direct shutdown, when i clicked the power button it didn't power up and then i turned off the switch on psu
        and turned it on immediately and computer started.
        I received three following events in event log of windows somewhat similar to before and all marked red in color some critical and some error.

        here are the following events that were noted under event log when this unexpected shutdown happened.

        LEVEL:ERROR
        - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        - <System>
        <Provider Name="EventLog" />
        <EventID Qualifiers="32768">6008</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-11-05T16:59:07.000000000Z" />
        <EventRecordID>21276</EventRecordID>
        <Channel>System</Channel>
        <Computer>ufo-PC</Computer>
        <Security />
        </System>
        - <EventData>
        <Data>10:24:40 PM</Data>
        <Data>‎11/‎5/‎2012</Data>
        <Data />
        <Data />
        <Data>4746</Data>
        <Data />
        <Data />
        <Binary>DC070B00010005001600180028005300DC070B0 0010005001000360028005300600900003C0000 00010000006009000000000000B004000001000 00000000000</Binary>
        </EventData>
        </Event>


        LEVEL:CRITICAL
        - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        - <System>
        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
        <EventID>41</EventID>
        <Version>2</Version>
        <Level>1</Level>
        <Task>63</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000002</Keywords>
        <TimeCreated SystemTime="2012-11-05T16:58:57.861614700Z" />
        <EventRecordID>21280</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="8" />
        <Channel>System</Channel>
        <Computer>ufo-PC</Computer>
        <Security UserID="S-1-5-18" />
        </System>
        - <EventData>
        <Data Name="BugcheckCode">0</Data>
        <Data Name="BugcheckParameter1">0x0</Data>
        <Data Name="BugcheckParameter2">0x0</Data>
        <Data Name="BugcheckParameter3">0x0</Data>
        <Data Name="BugcheckParameter4">0x0</Data>
        <Data Name="SleepInProgress">false</Data>
        <Data Name="PowerButtonTimestamp">0</Data>
        </EventData>
        </Event>

        LEVEL:ERROR
        - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        - <System>
        <Provider Name="Microsoft-Windows-WLAN-AutoConfig" Guid="{9580D7DD-0379-4658-9870-D5BE7D52D6DE}" />
        <EventID>10000</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x4000000000000000</Keywords>
        <TimeCreated SystemTime="2012-11-05T16:59:08.641233600Z" />
        <EventRecordID>21322</EventRecordID>
        <Correlation />
        <Execution ProcessID="1040" ThreadID="1488" />
        <Channel>System</Channel>
        <Computer>ufo-PC</Computer>
        <Security UserID="S-1-5-18" />
        </System>
        - <EventData>
        <Data Name="ExtensibleModulePath">C:\Windows\system32\athExt.dll</Data>
        <Data Name="ErrorCode">126</Data>
        </EventData>
        </Event>

        Pls help,tnx.

        mathis.ws



          Rookie
        • Mathis Consulting LLC
        • Thanked: 6
          • Computer Data & Web services - Mathis Consulting
        • Computer: Specs
        • Experience: Expert
        • OS: Mac OS
        Re: Blue Screen and Unexpected Shutdown
        « Reply #5 on: November 05, 2012, 09:01:21 PM »
        You should start with eliminating the possibility of bad RAM.  The symptom you are describing is often caused when part of one of the sticks of RAM is bad so the computer runs fine until you hit the bad sectors in that stick.  Pull out one stick at a time and if it crashes faster switch to the other stick, if it stops crashing you have your solution.  Otherwise it may likely be a bad graphics card.

        Allan

        • Moderator

        • Mastermind
        • Thanked: 1260
        • Experience: Guru
        • OS: Windows 10
        Re: Blue Screen and Unexpected Shutdown
        « Reply #6 on: November 06, 2012, 05:49:37 AM »
        Have you disconnected the usb hub as suggested above?

        HardwareTwitch

          Topic Starter


          Rookie

          • Experience: Beginner
          • OS: Unknown
          Re: Blue Screen and Unexpected Shutdown
          « Reply #7 on: November 06, 2012, 06:44:04 AM »
          Have you disconnected the usb hub as suggested above?

          i have usb 2.0 wifi, it is used  for gaming and browsing on web, so the usb is constantly plugged in due to it being required constantly

          Quote
          You should start with eliminating the possibility of bad RAM.  The symptom you are describing is often caused when part of one of the sticks of RAM is bad so the computer runs fine until you hit the bad sectors in that stick.  Pull out one stick at a time and if it crashes faster switch to the other stick, if it stops crashing you have your solution.  Otherwise it may likely be a bad graphics card.

          ok i ll try it..but 1 thing i wud like to mention that i used memtest..which runs when window runs (not that mem..86++), i ran multiple instances of it- alloting equivalent of
          6.5 gb ram and rest 1.5 was being used by system..so it ran fine, nothing came out

          so i ll try yer method as well.

          patio

          • Moderator


          • Genius
          • Maud' Dib
          • Thanked: 1769
            • Yes
          • Experience: Beginner
          • OS: Windows 7
          Re: Blue Screen and Unexpected Shutdown
          « Reply #8 on: November 06, 2012, 01:42:02 PM »
          Quote
          i have usb 2.0 wifi, it is used  for gaming and browsing on web, so the usb is constantly plugged in due to it being required constantly

          The Hub is your issue as both culprits point to it...
          It can either be a software...or hardware issue but thats what it's narrowed down to.
          Remove the Hub device via Device Manager and re-boot...you will be prompted to re-install the drivers on startup...insert the driver CD that came with it and run setup...
          If this produces no joy-joy then the hub itself is failing and should be replaced....
          " Anyone who goes to a psychiatrist should have his head examined. "

          HardwareTwitch

            Topic Starter


            Rookie

            • Experience: Beginner
            • OS: Unknown
            Re: Blue Screen and Unexpected Shutdown
            « Reply #9 on: November 06, 2012, 06:07:36 PM »
            The Hub is your issue as both culprits point to it...
            It can either be a software...or hardware issue but thats what it's narrowed down to.
            Remove the Hub device via Device Manager and re-boot...you will be prompted to re-install the drivers on startup...insert the driver CD that came with it and run setup...
            If this produces no joy-joy then the hub itself is failing and should be replaced....


            i have tried installing and unistalling different versions of this usb 2.0 wifi but especially during online gaming it has happened.

            also  today again i used my pc to test run standalone game "gta4" and it ran fine with no unexpected shutdown but after that 8hours of test run i started playing  online game using that usb wifi it happened within an hour.

            so i guess its the usb 2.0 hardware or software which is the culprit here but still i ll lookout for more standalone game test runs and online games test runs using usb wifi to give it  1more try..

            Another thing i need help is..that this tp link usb wifi 2.0 i bought this online..so now whom should i return the device the online replacement or to the company service centers..and also what proof or explanation i can give to them to let them assure that its the hardware or software for this product which is failing?

            pls help,ty.

            jason2074



              Egghead

            • It doesn't matter.
            • Thanked: 224
            • Experience: Beginner
            • OS: Windows 7
            Re: Blue Screen and Unexpected Shutdown
            « Reply #10 on: November 06, 2012, 10:13:27 PM »
            Remove completely the device and try wired first for a couple of days and check if bluescreen still appears. Are you sure there is not any overheating problem also?
            Download Speccy and then install the program.  To post and publish a snapshot of your PC.
            . In the Menu bar, click File -> Publish Snapshot
            . Click Yes > then Copy to Clipboard
            . On your next reply, right-click on a empty space and click Paste on reply box then click Post.

            Your latest minidumps for bluescreens is on C:Windows\minidump
            Right-click the last 2 minidumps and paste it on your desktop.
            Right-click again the copied minidump(s) and Send to -> compressed(zipped folder)
            Upload it here https://www.box.com/  by registering and then copy/paste from the link this file on your next reply.

            Allan

            • Moderator

            • Mastermind
            • Thanked: 1260
            • Experience: Guru
            • OS: Windows 10
            Re: Blue Screen and Unexpected Shutdown
            « Reply #11 on: November 07, 2012, 05:38:39 AM »
            There is little else we can do for you until you remove the usb hub.