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Author Topic: Complete re-install  (Read 2982 times)

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aidee

    Topic Starter


    Newbie

    • Experience: Beginner
    • OS: Windows XP
    Complete re-install
    « on: January 12, 2013, 02:59:21 AM »
    Hi,
    My comp has been infected by a Virus. I want to do a complete re-install, but I don't know how to back up all my files, programs, emails and settings. IE9 and Favorites etc.
     I use BT Yahoo (Wireless), a password Manager, a Brother Printer.
    AD

    Allan

    • Moderator

    • Mastermind
    • Thanked: 1260
    • Experience: Guru
    • OS: Windows 10
    Re: Complete re-install
    « Reply #1 on: January 12, 2013, 05:39:39 AM »
    Part of the problem is that some of what you want to back up may be infected. I suggest you first see if your Malware Specialist can help you get rid of the infection. Please follow the instructions in the following link and post your logs in the thread you create (NOT in this thread):
    http://www.computerhope.com/forum/index.php/topic,46313.0.html