Partially disabled by malware. Can't follow your instructions

[SuperDave]

Once I am updated, should I run ComboFix or any of the other scans? ComboFix did not work previously because necessary files were missing or corrupted.

No, just let me know what happens after you get your updates.

[reeder2]

All updates are loaded. Computer seems fine now. What next?

[SuperDave]

Ok. Try to run Security Check again.

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

• Click on to download the ESET Smart Installer. Save it to your desktop.
  
• Double click on the icon on your desktop.
  

•Check
•Click the button.
•Accept any security warnings from your browser.

• Leave the check mark next to Remove found threats.
  

•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

[reeder2]

I ran Security Check without disabling Norton. Got this:
Results of screen317's Security Check version 0.99.57 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 9 
``````````````Antivirus/Firewall Check:``````````````[/u]
 Windows Security Center service is not running! This report may not be accurate!
 Windows Firewall Enabled! 
Norton Security Suite   
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````[/u]
 Java(TM) 6 Update 37 
 Java version out of Date!
 Adobe Reader 10.1.5 Adobe Reader out of Date! 
 Google Chrome 23.0.1271.95 
 Google Chrome 24.0.1312.57 
````````Process Check: objlist.exe by Laurent````````[/u] 
`````````````````System Health check`````````````````[/u]
 Total Fragmentation on Drive C: 
````````````````````End of Log``````````````````````[/u]

I then went back to normal mode and disabled Norton. Then was unable to get back into Safe mode because my touch pad and keyboard were inoperative. Tried Control-Alt-Delete and hard shutdown (removing battery). Cannot get into normal mode either. My computer is stuck on the log-in screen, with my password.

[reeder2]

I guess I did not make myself clear. I could not run ESET because I could not get past my log-on screen. While booting up, I could use the arrow keys to get into Safe Mode, Normal Mode, etc, but once the log-on screen appeared, the touch-pad and the keys were disabled. Thus I could not log in to Windows 7.  Problem persisted despite removing and replacing battery, leaving battery out for a few minutes and replacing it, recharging overnight, etc. Checked with Lenovo forum; they suggested OneKey Recovery, which would return my machine to factory default. Then I would have to reinstall software and rebuild database from scratch. I have backups but the thumbdrives may have malware on them. Do you have any other suggestions? Thanks.

[SuperDave]

they suggested OneKey Recovery, which would return my machine to factory default. Then I would have to reinstall software and rebuild database from scratch. I have backups but the thumbdrives may have malware on them. Do you have any other suggestions? Thanks.

The Recovery is probably your best bet. Just hold the SHIFT key while inserting your thumbdrives and this will prevent the transfer of infections. If you need to get into your computer to save any important data please let me know and I'll help you with that.

[reeder2]

OneKey Recovery implemented. Now building my databases. Computer does not appear to have a problem now. Thanks for all your help.

[SuperDave]

You're welcome. I will lock this thread. If you need it re-opened, please send me a pm.