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Author Topic: Computer Running Slow - Malware Removal Help  (Read 28815 times)

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SuperDave

  • Malware Removal Specialist


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  • OS: Windows 10
Re: Computer Running Slow - Malware Removal Help
« Reply #15 on: March 12, 2013, 12:51:25 PM »
Ok, please try this one.

Run the BitDefender Online scanner

Agree to the license and then select Scan. DO NOT CHANGE THE OPTIONS TO SHOW ALL FILES SCANNED. That will make your logs huge and we don't need to see clean files.

Once Bitdefender completes the scan:
Click-on the Detected Problems tab.
Then select Click here to export the scan report.

When the window comes up to save the report, change the Save as type: box to:
Text (Tab Delimited) (*.txt) and then in the File name box enter change to bdscan then click Save.

This will save a file named bdscan.txt. I would suggest saving it to the Desktop so you can easily find it. (take notice of where you save it so you can find it later).
This bdcan.txt file will actually contain HTML code that we can easily view later while reviewing your log. All we have to do is rename the file to bdscan.html.

If you do not follow these step, you will have an incorrect log or worse a log summary which is useless to us.

Post the bdscan.txt file as an Attachment.
Windows 8 and Windows 10 dual boot with two SSD's

cis45x

    Topic Starter


    Rookie

    Re: Computer Running Slow - Malware Removal Help
    « Reply #16 on: March 12, 2013, 09:03:45 PM »
    This was much faster.  I have attached the file.

    [recovering disk space, attachment deleted by admin]

    SuperDave

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    Re: Computer Running Slow - Malware Removal Help
    « Reply #17 on: March 13, 2013, 12:05:22 PM »
    Ok. How's your computer running now? Any other issues before we cleanup?
    Windows 8 and Windows 10 dual boot with two SSD's

    cis45x

      Topic Starter


      Rookie

      Re: Computer Running Slow - Malware Removal Help
      « Reply #18 on: March 15, 2013, 09:29:01 PM »
      It is still running rather slow.  I click to open an application or a file and it takes half a minute or more before it responds.

      SuperDave

      • Malware Removal Specialist


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      • OS: Windows 10
      Re: Computer Running Slow - Malware Removal Help
      « Reply #19 on: March 16, 2013, 12:29:10 PM »
      Please try this:

      Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
      Windows 8 and Windows 10 dual boot with two SSD's