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Author Topic: Problems with Chat  (Read 32609 times)

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camerongray

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Problems with Chat
« on: April 13, 2013, 02:56:48 PM »
Well, after over 4 years I have been banned from chat.

Recently I've noticed the standards in Computer Hope chat to drop dramatically with a lot of bad and incorrect advice being given out.  I've also found operators to have become extremely rude and starting to ban members for no reason.  Today a member asked for help with some simple HTML, I started to help to be told that I am not allowed to help with programming however I have only heard this rule from other members.  I stopped helping this member after (very rudely) been told to stop and started to help another member with an issue where his PC wasn't starting properly.  This member had asked this previously and had been told to ask in the forums however, since I had experienced the very same problem, I thought I should help them.  During help, lostcoast constantly interrupted telling the guest to take it to the forums despite me trying to give sensible help (BIOS update, reset CMOS.etc).  When I finally confronted him, I get banned.

I love trying to help in CH chat and I have done for the last 4 years although it seems recently that a lot of operators have started becoming extremely rude and seem to take great pleasure in banning people for no reason or for being confronted.

While I would like to be unbanned I seriously think that operators should treat members with a lot more respect.  I always try to adhere to the rules and help wherever I can but it never seems to be appreciated!

Regards,
Cameron

Allan

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Re: Problems with Chat
« Reply #1 on: April 13, 2013, 03:03:16 PM »
Recently I've noticed the standards in Computer Hope chat to drop dramatically with a lot of bad and incorrect advice being given out.  I've also found operators to have become extremely rude and starting to ban members for no reason.
Recently???

If you wish to lodge a complaint about any of the Computer Hope staff or the way you or others are treated, you should send a PM to Nathan (PM to: Computer Hope Admin).

camerongray

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Re: Problems with Chat
« Reply #2 on: April 13, 2013, 03:07:17 PM »
Recently???

If you wish to lodge a complaint about any of the Computer Hope staff or the way you or others are treated, you should send a PM to Nathan (PM to: Computer Hope Admin).

lol, It got bad quite a while ago but seemed to improve a little until now!  I contacted Nathan via Facebook (a few days ago with no reply) and sent an email via the form on here.  I suppose a PM can't hurt!

I remember the good days where everyone was friendly and if someone got banned it was like "WHOA! What did they do?" whereas now I have to turn off the ban/kick sounds in my IRC client :P

camerongray

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Re: Problems with Chat
« Reply #3 on: April 13, 2013, 03:17:20 PM »
DAH! His inbox is full, you don't happen to have an email address do you or does this page do that? http://www.computerhope.com/cgi-bin/feedback.cgi?yes-http://www.computerhope.com/oh.htm

lostcoast



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Re: Problems with Chat
« Reply #4 on: April 13, 2013, 03:30:14 PM »
I have a complaint about a member that can't listen to ops advice/warnings and taunts getting disciplined then acts like it was out of the blue and unfair.

Allan you're one of a kind bro...don't ever change..


I am  Moderator of Computerhope Chat, for live help and assistance please use/click Free Help in the upper forum toolbar.

camerongray

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Re: Problems with Chat
« Reply #5 on: April 13, 2013, 03:35:56 PM »
I have a complaint about a member that can't listen to ops advice/warnings and taunts getting disciplined then acts like it was out of the blue and unfair.

Allan you're one of a kind bro...don't ever change..

I'm sorry that you feel that way but I just couldn't understand how I was doing anything wrong, fine the member should have asked their question in the forum but I felt that since I had the exact same problem with my own PC, I thought I could have shared what I had done to fix it.

I'm still on Mibbit in other channels so if you want to pop into a PM (/msg camerongray *something*), I'd happily discuss this further as I don't want to end everything this way as I have genuinely enjoyed helping in CH and I have learned a lot over the last 4 years.

Kind Regards,
Cameron

Allan

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Re: Problems with Chat
« Reply #6 on: April 13, 2013, 03:38:37 PM »
DAH! His inbox is full, you don't happen to have an email address do you or does this page do that? http://www.computerhope.com/cgi-bin/feedback.cgi?yes-http://www.computerhope.com/oh.htm
I sent him a PM with a link to this thread. I'm sure he'll respond next time he's on the forum.

db100547



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Re: Problems with Chat
« Reply #7 on: April 13, 2013, 03:41:56 PM »
Cameron ought to take some notice that there are others who are  also willing to help , but he(Cameron)  wants to Monoplois the help facility for  any user . which annoys MANY people .

I am not in the least surprised that one helper , who has the capability, has issued the ban .




camerongray

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Re: Problems with Chat
« Reply #8 on: April 13, 2013, 03:47:57 PM »
Cameron ought to take some notice that there are others who are  also willing to help , but he(Cameron)  wants to Monoplois the help facility for  any user . which annoys MANY people .

I am not in the least surprised that one helper , who has the capability, has issued the ban .

I'm sorry you feel that way.  I do agree that sometimes I talk too much and I am trying to work on that but at this point there was noone else attempting to help this member whereas I knew the exact problem.  What I don't understand is how one minute, everyone can be extremely friendly and the next everyone starts arguing.

With some of the attitudes I get on the chat, it makes me wonder why I even continue to try to help!

I sent him a PM with a link to this thread. I'm sure he'll respond next time he's on the forum.

Thank you very much!  I'll try to hang around on the forum more now, seems a lot friendlier than the chat has become!  ComputerHope.com/forum, welcome to my pinned tabs!

lostcoast



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Re: Problems with Chat
« Reply #9 on: April 13, 2013, 04:22:13 PM »
Cameron ..you are a known member of chat for years yes but you still need to understand operations and abide by the advice given from Ops.  I know the advice given is not hard to understand.

If you are asked not to do Coding or html support in chat I don't see how that confuses you. I told you and the guests who ignored me that
the Forums are best for longer running issues for those categories.

Also if other computer repair chats are going at the same time its very confusing to the helpers and guests when you running on about those detailed subjects.

This is a REPEAT brought to you by a chat mod..  I hope it sinks in this time.

I have spoken to the op who banned you and asked you be unbanned today...please don't make simple things such an issue in the future, I warned you guys 5-7 times before one of the ops acted.
I am  Moderator of Computerhope Chat, for live help and assistance please use/click Free Help in the upper forum toolbar.

BC_Programmer


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Re: Problems with Chat
« Reply #10 on: April 13, 2013, 04:34:05 PM »
From my experience Camerongray is more knowledgable in many areas than most of the other 'helpers' that appear in chat. The "warnings" and "discipline" so far seem to be designed to try to preserve authority and the other helpers sense of self-import rather than preserve any amount of high-quality help. While the latter may be the desired goal, Driving away helpful, knowledgable members only works towards the former goal.

His corrections- which are easily researched and confirmed- get shot down as fallacies without a second thought. He corrects not to ostracize, but to try to prevent the spread of fallacious information, because it reflects badly on the group; for example, stating that Windows Home Premium doesn't have Aero is a fallacy easily determined by Google, is something many people that could request help are going to know- once that comes out- if nobody tries to correct it, those seeking help might start to have second thoughts.

The only thing accomplished so far is to create a cabal of reasonably competent helpers that refuse to ever learn anything new because they are under the specious idea that people younger than them, or members that just joined the channel, cannot possibly know more than them. The fact that occasionally people will join the channel and get help is almost incidental.

Obviously I generally don't join the channel either. Usually because, like Camerongray, the urge to correct misinformation is strong. I am, however, cognescent enough to know that such attempts will cause nobody to learn anything and will probably just result in some sort of sidebar argument about it, or my favourite, "you're wrong, I will prove it by banning you, and making up a rule that we've totally always had in place to cover it".

Camerongray is younger than me and knows a lot more about running Servers, and who knows what else, than I do.

See, it's not that hard at all.

Thank you very much!  I'll try to hang around on the forum more now, seems a lot friendlier than the chat has become!  ComputerHope.com/forum, welcome to my pinned tabs!
So this makes you pin the tab but me suggesting you lurk and post in the forum more often for something like 4 years doesn't?  >:(  :P


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cengbrecht



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Re: Problems with Chat
« Reply #11 on: April 13, 2013, 04:41:09 PM »
I see no reason that a member should be banned over helping someone work out issues with code. The simple way of making sure that the conversation stays fluid is to simply announce who you're replying too.

ie. @camerongray - Thanks for the help with my code.
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db100547



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Re: Problems with Chat
« Reply #12 on: April 13, 2013, 04:43:33 PM »
Cameron should really understand that others who help , get really 'pissed off' by his continued interuptions , especially when they are giving advice that is a) relative to the request , and b) correct .

he should really understand that he is not the 'GOD of ALL  Knowledge '   Others who help have , in many cases, been far longer in the Business than he has , and also that they may also be evaluating the issue , to a) help the user understand the problem more  and the likely cause of it ,  and b) then provide the correct  'fix'   

A ban of more time may make him  think more about how he is viewed in Computerhope chat help 

BC_Programmer


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Re: Problems with Chat
« Reply #13 on: April 13, 2013, 04:49:51 PM »
Cameron should really understand that others who help , get really 'pissed off' by his continued interuptions , especially when they are giving advice that is a) relative to the request , and b) correct .
Quote
The "warnings" and "discipline" so far seem to be designed to try to preserve authority and the other helpers sense of self-import rather than preserve any amount of high-quality help.

Quote
he should really understand that he is not the 'GOD of ALL  Knowledge '
He is not under that perception. Ironically, the previous paragraph projects that particular trait onto you.


Quote
Others who help have , in many cases, been far longer in the Business than he has
Which is rather worrisome- for somebody to be in the business for so long and know so little about it.


Quote
and also that they may also be evaluating the issue , to a) help the user understand the problem more  and the likely cause of it ,  and b) then provide the correct  'fix'   
Or they could just be groping around in the dark making themselves feel smart and attempt to meet their conceptual idea of a "diagnostic technician".

Quote
A ban of more time may make him  think more about how he is viewed in Computerhope chat help
I think the one has done plenty to reevaluate where he offers his expertise.
I was trying to dereference Null Pointers before it was cool.

cengbrecht



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Re: Problems with Chat
« Reply #14 on: April 13, 2013, 04:50:34 PM »
Cameron should really understand that others who help , get really 'pissed off' by his continued interuptions , especially when they are giving advice that is a) relative to the request , and b) correct .

he should really understand that he is not the 'GOD of ALL  Knowledge '   Others who help have , in many cases, been far longer in the Business than he has , and also that they may also be evaluating the issue , to a) help the user understand the problem more  and the likely cause of it ,  and b) then provide the correct  'fix'   

A ban of more time may make him  think more about how he is viewed in Computerhope chat help

Just a note, if you are going to squelch someone on a chat you should:
A) Check your spelling, its * Relevant*
B) You shouldn't use points unless its more than two...
And C) Use proper Grammar.
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