The RAM update to 4GB (3.25GB recognized) did not fix the video freezes. And every time I reboot I get the same message, that my computer has recovered from a serious error, that turns out to be that the video card is not working properly...suggesting to update the driver (I wish it were that easy). I tried watching some video on the Nat Geo web site (since that one freezes almost every time) in safe mode (not fun--no audio), and it did not freeze. I do not recall ever freezing in safe mode.