VIRUS!!! in my Registry according to a Techincian at HP/Printer support

[josmoe]

Hey SuperDave,

     I haven't done that yet I will do that and get back to you

[SuperDave]

Hey SuperDave,

     I haven't done that yet I will do that and get back to you

Great, Thank you.

[josmoe]

Hey SuperDave,
    I save the malaware program on a flash drive and tried downloading it on my laptop running in safe mode and it still won't install.  now what?

[SuperDave]

Hey SuperDave,
    I save the malaware program on a flash drive and tried downloading it on my laptop running in safe mode and it still won't install.  now what?

Transfer it to your computer and install it. It should run then.

[josmoe]

you lost me transfer to my computer and then install it.  what do you mean by transfer it?

[SuperDave]

you lost me transfer to my computer and then install it.  what do you mean by transfer it?

Download the program on another computer and save it to your USB memory stick. Plug the stick in the disfunctional computer and copy the program to your desktop. Double-click on the program to install it and then run the scan.

[josmoe]

Hey SuperDave,

    I burnt a CD with the Malaware program and it still won't install on the laptop in question.  Thanks!!!  Now what?

[SuperDave]

Hey SuperDave,

    I burnt a CD with the Malaware program and it still won't install on the laptop in question.  Thanks!!!  Now what?

If you burnt it as a data disk, there shouldn't be a problem copying it to your computer.

[josmoe]

Hey SuperDave,

   I did save the malaware program on another computer and it installed now problem.  Now what?

[SuperDave]

Hey SuperDave,

   I did save the malaware program on another computer and it installed now problem.  Now what?

Can you run the program?